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Added 9 mins ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
…operations. We are looking for a Senior Principal Technical Program Manager to coordinate and drive the delivery our software portfolio to enable the next era of Cloud business growth…
Added 9 mins ago
M
Senior Finance Manager
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
The Marketing Finance organization is looking for a Senior Finance Manager to support Global Marketing Engines & Experiences (GMEE) organization. This role will serve as a trusted advisor…
Added 9 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business…
Added 9 mins ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager (TPM) to drive end-to-end execution of the Web IQ developer experience and customer platform programs in partnership with the AI…
Added 30 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Farmington, NM
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 30 mins ago
Directed Energy Materials Planning and Production Control Manager
AeroVironment
Albuquerque, NM
…inventory levels, and manufacturing schedules are aligned with program objectives, engineering requirements, customer commitments, quality standards, and financial targets. The manager…
Added 30 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Santa Fe, NM
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 30 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Santa Fe, NM
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 30 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Santa Fe, NM
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 30 mins ago
EG
Program Manager
Eliassen Group
Santa Fe, NM
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 32 mins ago
Product Manager
VEHLO
Remote, United States
This role is a dedicated role in our Shop-Ware product. You are Shop-Ware's only product manager, and Shop-Ware is your only product. You will report to the Principal Product Manager for…
Added 33 mins ago
GE
Principal Technical Product Manager, Data & Platform
General Electric Company
United States
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 36 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 36 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Providence, RI
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 36 mins ago
EG
Program Manager
Eliassen Group
Providence, RI
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 36 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Providence, RI
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 36 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Providence, RI
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 40 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
…Agile Release Train (ART) delivering iterative value across the program. This position supports government programs and requires the ability to obtain and maintain a favorable Public Trust…
Added 41 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Annapolis, MD
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 41 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Annapolis, MD
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 41 mins ago
EG
Program Manager
Eliassen Group
Annapolis, MD
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 41 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Annapolis, MD
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 41 mins ago
Technical Recruiter
Internet 2
United States
Strong ability to adapt to diverse hiring manager styles and build trusted partnerships that drive recruiting success
Added 48 mins ago
ServiceNow Developer Senior – Electronic Health Records – Remote!
GD Information Technology, Inc.
Remote, United States
Experience supporting federal contract program manager.
Added 54 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Hampstead, NC
Competency in cash handling, fuel transactions, and promoting our loyalty program.

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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