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Added 1 min ago
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Recruiting Operations Specialist
Sierra
San Francisco, CA · New York, NY
- $165,000 to $220,000 USD / year
- 5+ years of experience in recruiting operations, program management, or related roles, ideally within high-growth tech environments.
Added 8 mins ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
Are you a financial leader who builds strong relationships, supports your team, and brings clarity to complex financial operations? El Paso County’s Department of Human Services (DHS)…
Added 9 mins ago
Site Safety Manager
Gray Construction
Reno, NV · Los Angeles, CA · Phoenix, AZ · Fullerton, CA · Settle, WA · Albuqerque, NM · Bosie, ID · Denver, CO · Boardman, OR
Gray Construction is looking to add a Site Safety Manager to their Field Operations Team. This is a field/project based position.
Added 9 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Manage and improve integrations with advertising technologies and platforms, including Prebid, Google Mobile Ads, Google Ad Manager (GAM), and other third-party SDKs.
Added 10 mins ago
Branch Operations Coordinator Robbinsdale
Wells Fargo
RAPID CITY, SD
…as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program…
Added 10 mins ago
Integrations Program Manager
Meta
Pierre, SD
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 10 mins ago
General Manager
Chipotle Mexican Grill
Rapid City, SD
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 10 mins ago
Assistant Manager
Chipotle Mexican Grill
Rapid City, SD
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 10 mins ago
Product Manager - Technical
Intermountain Health
Pierre, SD
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 10 mins ago
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Facets Product Consultant - Manager
Cognizant
Pierre, SD
- $113,000 to $130,000 USD / year
…Membership, and Group capabilities. You will collaborate with business stakeholders, product teams, and technology teams to translate healthcare payer needs into effective solutions,…
Added 10 mins ago
Sr Manager - Proj/Prog
Maximus
Pierre, SD
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and…
Added 21 mins ago
WOC Functional Data Manager
BAE Systems
Fe Warren Afb, WY
Provide direct supervision over contractors assigned to the Wing Operations Center (WOC)
Added 21 mins ago
Integrations Program Manager
Meta
Cheyenne, WY
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 21 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and…
Added 21 mins ago
Product Manager - Technical
Intermountain Health
Cheyenne, WY
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 21 mins ago
C
Facets Product Consultant - Manager
Cognizant
Cheyenne, WY
- $113,000 to $130,000 USD / year
…Membership, and Group capabilities. You will collaborate with business stakeholders, product teams, and technology teams to translate healthcare payer needs into effective solutions,…
Added 21 mins ago
Project Manager, SAP Security - 24/7
General Dynamics Information Technology
Cheyenne, WY
Ability to lead in the establishment of program security procedures, structure, and program classification guidance, and project management for complex SAPs in support of US military…
Added 22 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 22 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 22 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 26 mins ago
Project Manager, AI Seller Experience
Cisco
Research Triangle Park, NC
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some…
Added 26 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco
Austin, TX
…connecting customers, partners, and communities with transformative technology solutions. Within Strategy, Planning & Operations (SPO), our team serves as the strategic growth and execution…
Added 30 mins ago
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Engagement Manager - IT/Data (Pharma/Life Sciences Industry REQUIRED)
TEKsystems
Parsippany, NJ
- $37 to $40.86 USD / hour
Engagement Manager (Client Transition Manager) | 100 % Remote (EST)*MUST HAVE experience in Pharmaceuticals or Life sciences* Position SummaryThe Engagement Manager serves as the primary…
Added 32 mins ago
Events Project Manager - Clinician Recruitment (Remote)
Advocate Health, Inc.
Remote, United States
…efforts across all Advocate Health medical service lines and business functions. The Events Project Manager - Clinician Recruitment serves as a strategic partner to Talent Acquisition,…
Added 37 mins ago
C
Facets Product Consultant - Manager
Cognizant
Helena, MT
- $113,000 to $130,000 USD / year
…Membership, and Group capabilities. You will collaborate with business stakeholders, product teams, and technology teams to translate healthcare payer needs into effective solutions,…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

New Windsor, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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