Jobs in the United States

25+ jobs

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Added 1 min ago
RT
Associate Director of Electoral Organizing
Right to the City Alliance
New York City, NY
- $55.29 USD / hour
We are looking for an experienced electoral organizer and people manager who can translate political strategy into clear field plans, build and supervise a strong field team, and represent…
Added 3 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Bar Harbor, ME
- $61,722 to $80,243 USD / year
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the…
Added 3 mins ago
VH
Nursing Assistant
Veterans Health Administration
Battle Creek, MI
- $39,858 to $65,076 USD / year
…residents in meaningful activities and restorative nursing programs. The Nursing Assistant serves as a member to the interdisciplinary care team and engages with the resident, the…
Added 3 mins ago
VH
Deputy Chief Nurse Health Informatics Officer
Veterans Health Administration
Chillicothe, OH
- $96,825 to $165,529 USD / year
…responsibility and accountability for population groups or integrated programs that cross services and/or discipline lines and, influence the organizational healthcare mission. Health…
Added 5 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Roswell, NM · Socorro, NM
- $40,736 to $97,087 USD / year
As a Rangeland Management Specialist, you will help care for the health of public lands and support the people who rely on them. Your work will blend time outdoors assessing rangeland…
Added 5 mins ago
CN
Lead Recreation Assistant (Bingo)
Commander, Navy Installations Command
Naval Air Station Jacksonville, FL
- $18 to $19 USD / hour
…The primary purpose of this position is to assist the Bingo Program…
Added 5 mins ago
CN
Assistant Grounds Superintendent (Golf)
Commander, Navy Installations Command
Naval Air Station Jacksonville, FL
- $28 to $30 USD / hour
…animals. Oversees the Hazardous Material and Hazardous Waste Program for the Golf…
Added 5 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Worland, WY · Rock Springs, WY · Burley, ID · Pinedale, WY · Cody, WY · Lander, WY
- $40,736 to $97,087 USD / year
As a Rangeland Management Specialist, you will help care for the health of public lands and support the people who rely on them. Your work will blend time outdoors assessing rangeland…
Added 5 mins ago
VH
Dietitian-HBPC Clinical
Veterans Health Administration
Muskegon, MI · Wyoming, MI
- $50,460 to $97,087 USD / year
Completed an ACEND accredited experiential or supervised practice program and provide a verification statement from the program director that conveys eligibility to take the CDR…
Added 5 mins ago
OO
Deputy Assistant Director Office of Enterprise Services
Office of the Director of National Intelligence
McLean, VA
- $151,661 to $209,700 USD / year
Lead a professional staff in successfully defining and managing complex programs and projects that may include ill-defined requirements, ambiguity, parallel tasks, multiple dependencies,…
Added 8 mins ago
BO
Rangeland Management Specialist
Bureau of Land Management
Farmington, NM · Craig, CO · Kremmling, CO · Susanville, CA · Monte Vista, CO · Canon City, CO
- $50,460 to $99,650 USD / year
As a Rangeland Management Specialist, you will help care for the health of public lands and support the people who rely on them. Your work will blend time outdoors assessing rangeland…
Added 8 mins ago
PS
Supervisory Accountant
Program Support Center
Rockville, MD · Charleston, SC · Kansas City, MO · Location Negotiable After Selection · Atlanta, GA · Washington, DC
- $143,913 to $187,093 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
Added 11 mins ago
PS
Physician Assistant
Program Support Center
Rockville, MD · Location Negotiable After Selection · Kansas City, MO · Charleston, SC · Washington, DC · Atlanta, GA
- $102,415 to $133,142 USD / year
Developing program support systems, policies, and procedures necessary to ensure efficient and effective allocation and management of resources across FOH programs and activities.
Added 11 mins ago
VH
Medical Support Assistant - CITC
Veterans Health Administration
Minneapolis, MN
- $48,381 to $62,896 USD / year
…equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to…
Added 13 mins ago
VH
Social Worker - Mental Health
Veterans Health Administration
Coralville, IA
- $66,958 to $105,323 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 13 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Portland, ME
- $69,905 to $90,882 USD / year
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the…
Added 13 mins ago
AF
Management and Program Analyst
Administration for Strategic Preparedness and Response
Washington, DC
- $143,913 to $187,093 USD / year
As a Management and Program Analyst (Senior Program Analyst for Cybersecurity), you will:
Added 13 mins ago
TS
Training Manager
Transportation Security Administration
Fort Worth, TX
- $115,711 to $150,426 USD / year
…support for FSD staff training and partnering with special programs training instructors (e.g., Behavioral Detection Officer (BDO), Bomb Appraisal Officer (BAO)) to ensure the development…
Added 13 mins ago
VH
Licensed Practical Nurse - Specialty Care
Veterans Health Administration
Waterloo, IA
- $39,661 to $62,465 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 13 mins ago
CA
Program Manager
Customs and Border Protection
Euless, TX · Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $106,437 to $138,370 USD / year
…mission requirements. The Enterprise Facilities Support (EFS)Program Management Office (PMO) is comprised of three branches - Facilities and Infrastructure Management, Housing, and Program…
Added 19 mins ago
CN
Cook
Commander, Navy Installations Command
Cape Canaveral, FL
- $20 USD / hour
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community,…
Added 19 mins ago
UM
Clinical Counselor (SAP) NF4
U.S. Marine Corps
Quantico, VA
- $85,447 to $102,415 USD / year
Responsible for providing treatment/counseling/education for clientele, and to coordinate these programs with other SACC personnel and command representatives. This includes, but is not…
Added 19 mins ago
NP
Park Ranger (Interpretation)
National Park Service
San Francisco, CA
- $93,358 to $121,371 USD / year
…Monument and Fort Point National Historic Site. GOGA's volunteer program is one of the largest volunteer programs in the National Park System and works in close collaboration with our…
Added 19 mins ago
VH
Staff Psychologist-Psychosocial Rehabilitation & Recovery Center
Veterans Health Administration
Battle Creek, MI
- $85,619 to $158,624 USD / year
Education: (1) Have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association, the Psychological Clinical Science…
Added 19 mins ago
TS
Transportation Security Manager
Transportation Security Administration
Hebron, KY
- $93,231 to $121,203 USD / year
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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