Jobs in the United States

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VH
Pharmacy Technician
Veterans Health Administration
Topeka, KS
- $67,870 to $88,233 USD / year
Correctly operates and maintains pharmacy automation according to established Standard Operating Procedures.
Added just now
BO
Debt Collection Program Implementation Lead
Bureau of the Fiscal Service
Birmingham, AL · Washington, DC · Austin, TX · Hyattsville, MD
- $107,510 to $158,322 USD / year
Serve as an expert analyst on the implementation of the State Reciprocal Program, Unemployment Benefit and Tax programs, NTDO program and Payments Automation Manager (PAM) new release…
Added 2 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Cleveland, OH
- $109,342 to $142,148 USD / year
Assists in monitoring and reporting on construction and utilities management program that allows the Veterans Health Administration to meet the requirements set by accrediting organizations…
Added 2 mins ago
VH
Transportation Assistant
Veterans Health Administration
Leavenworth, KS · Topeka, KS
- $46,150 to $59,994 USD / year
…the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement…
Added 2 mins ago
FA
Supervisory Air Traffic Control Specialist, (MSS-3, Level 10), Executive Officer
Federal Aviation Administration
Auburn, WA
- $181,208 to $228,000 USD / year
…systems efficiency, domestic and international procedures, automation, and…
Added 5 mins ago
DC
PROGRAM MANAGER, CHIEF DIGITAL ARTIFICIAL INTEL OFFICER
Defense Contract Audit Agency
Fort Belvoir, VA
- $169,279 to $197,200 USD / year
…mission goals and governance frameworks; OR directing a complex program portfolio of advanced technology or automation initiatives, which includes establishing performance metrics,…
Added 5 mins ago
VH
Medical Support Assistant-Rehabilitation & Extended Care Service
Veterans Health Administration
Saint Cloud, MN
- $40,274 to $65,755 USD / year
Added 5 mins ago
VH
Medical Support Assistant-Rehabilitation & Extended Care Service
Veterans Health Administration
Saint Cloud, MN
- $40,274 to $65,755 USD / year
Added 6 mins ago
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Growth Marketing Manager
Centellic
New York, NY
- $90,000 to $100,000 USD / year
Centellic is seeking a Growth Marketing Manager to drive demand generation, subscriber acquisition and growth across our portfolio of subscription products and specialist legal intelligence…
Added 9 mins ago
VH
Supervisory Medical Records Administrator Chief HIMS- Detail Position -NTE 1 year
Veterans Health Administration
Tampa, FL
- $106,437 to $138,370 USD / year
…responsible for the management of the facility's health record program and medical information/data management and will lead all aspects of health information at this…
Added 9 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Fort Worth, TX
- $121,519 to $188,392 USD / year
…includes experience with NAS monitoring tools such as Maintenance Automation System Software (MASS), Navigation Information System (NIS), and UIC (Universal Interlock Control), and training…
Added 12 mins ago
Customer Success Manager (AI Success Architect)
Asana
Remote, United States
Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact.
Added 14 mins ago
AN
LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Fort Dix, NJ
- $88,005 to $114,413 USD / year
Serve as the developmental position for the ARNG Food Program Manager
Added 14 mins ago
AN
SUPERVISORY PRODUCTION CONTROLLER (AIRCRAFT)
Air National Guard Units
Sioux City, IA
- $74,678 to $97,087 USD / year
…are performed accurately and data is reported to the Engine Manager for all engines in a timely manner. Ensures unit personnel collect and properly report Aircraft Structural Integrity…
Added 17 mins ago
AN
SUPERVISORY EQUIPMENT SPECIALIST (TITLE 32)
Army National Guard Units
Raleigh, NC
- $77,983 to $101,383 USD / year
…constructing, or inspecting equipment. Experience using computer and automation…
Added 17 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Grand Junction, CO
- $40,177 to $65,597 USD / year
Added 19 mins ago
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IT Branch Manager - Security Operations #177
Senate
Washington, DC
- $156,563 to $204,402 USD / year
Team & Automation: Solid understanding of offensive tactics to validate
Added 21 mins ago
Manager - Corporate Accounting - Internally Developed Software
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Manager - Corporate Accounting - Internally Developed Software based in the United…
Added 21 mins ago
VH
Medical Support Assistant
Veterans Health Administration
State College, PA · Huntingdon, PA · Johnstown, PA · Indiana, PA · Du Bois, PA · Altoona, PA
- $38,290 to $55,947 USD / year
Ability to use, and navigate between, various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs; insurance collection system; scanning…
Added 26 mins ago
VH
Pharmacy Supervisor
Veterans Health Administration
Saginaw, MI
- $143,016 to $185,923 USD / year
Develops and revises Pharmacy Procurement, Automation, and Community Care policies and procedures with input from front line staff.
Added 29 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
Designing, modifying, and evaluating biomedical systems, including physiological monitoring, clinical laboratory automation, resuscitation equipment, medical information systems, computer…
Added 29 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
Designing, modifying, and evaluating biomedical systems, including physiological monitoring, clinical laboratory automation, resuscitation equipment, medical information systems, computer…
Added 29 mins ago
CC
IN-HOUSE ONLY: Accounting Coordinator
Coast Community College District
Costa Mesa, CA
- $6,773.58 to $9,132.2 USD / month
…position works closely with Student Services administrators, program managers, and staff as well as campus and district Fiscal Services to support effective fiscal planning and day-to-day…
Added 31 mins ago
AN
SUPPLY TECHNICIAN
Army National Guard Units
Colchester, VT
- $51,490 to $66,939 USD / year
…documents and/or transactions. Experience using computer and automation…
Added 34 mins ago
AN
SUPPLY TECHNICIAN
Army National Guard Units
Colchester, VT
- $51,490 to $66,939 USD / year
…items listed within standard supply classes. Processes the manager's review file daily and reconciles all records, monthly, between SARSS 1 and SARSS 2 to ensure validity of the stock…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Carmel, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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