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Assistant Store Manager
TJX Companies
Cedar Park, TX
…holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child…
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Retail Key Carrier Coordinator
TJX Companies
Madison, IN
- $15.25 to $15.75 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
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Retail Key Carrier Coordinator
TJX Companies
North Olmsted, OH
- $15.5 to $16 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 1 min ago
Security Installation Program Support Specialist (Program Support Specialist 1)
M.C. Dean, Inc
Columbus, OH
Assist Program Manager in preparation of monthly reports and other financial reports.
Added 1 min ago
Security Installation Program Support Specialist (Program Support Specialist 1)
M.C. Dean, Inc
Tysons, VA
Assist Program Manager in preparation of monthly reports and other financial reports.
Added 1 min ago
Telecommunications Engineer 4 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
Provide ISP/OSP input to the project's lead engineer and program manager for design reviews, plan acceptance, and program team meetings.
Added 1 min ago
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Benefits Program Manager
Fluidstack
Austin, TX · New York, NY · San Francsisco, CA · Seattle, WA
- $139,000 to $178,000 USD / year
- Build the people function from scratch, fast enough to keep up with 10x growth. You'll build the systems, programs, and team from nothing, and make them work before we outgrow them.
Added 1 min ago
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Key Carrier
TJX Companies
Covington, LA
- $14.75 to $15.25 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 1 min ago
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Portsmouth, NH /FT/ Retail Key Carrier Coordinator
TJX Companies
Portsmouth, NH
- $18 to $18.5 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 1 min ago
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Key Holder
TJX Companies
Riverhead, NY
- $19 to $19.5 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 1 min ago
Assistant Store Manager
TJX Companies
Atlanta, GA
…holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child…
Added 1 min ago
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Retail department Coordinator
TJX Companies
Bedford, NH
- $15.5 to $16 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 3 mins ago
Branch Manager Mountain View District
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LOGAN, UT
Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers…
Added 4 mins ago
Clinical Pharmacy Operations Specialist, Quality
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…and Medical Centers leaders for clinical pharmacy and quality programs; developing and integrating insights into creating internal and external reports for Clinical Pharmacy and Quality…
Added 5 mins ago
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Restaurant Manager
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New York, NY
- $22.75 to $23.5 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 5 mins ago
RC
Restaurant Manager
Raising Cane's
New York, NY
- $22.75 to $23.5 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 5 mins ago
Cableman Journeyman (Surprise Cust. Constr. West) 1
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Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each…
Added 7 mins ago
Senior Store Manager - Nike West Palm Beach
NIKE Retail Services
Remote, United States
As a Senior Store Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll…
Added 7 mins ago
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Assistant Store Manager - Nike Atlantic Center
NIKE Retail Services
Remote, United States
- $76,800 to $115,200 USD / year
As an Assistant Store Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported.…
Added 8 mins ago
Program Manager
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National City, CA
The Program Manager establishes and maintains positive relationships with volunteers, student interns, and government and community agencies as they relate to the needs of people served by…
Added 8 mins ago
Program Management Advisor/Clinical Program Advisor - Express Scripts (Supply Chain)
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Program Management Advisor-Supply Chain/Formulary Consulting
Added 8 mins ago
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Nurse Practitioner Clinical Program Manager - ENT - Mount Sinai-Union Square - Full Time Day
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The Clinical Program Manager is responsible for assuring compliance with mandated clinical orientation, competency assessment and interventions in the assigned clinical program of…
Added 9 mins ago
Loan Sales Specialist
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…can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other…
Added 9 mins ago
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Chief Executive Officer, Hello Neighbor
Nonprofit Talent
Pittsburgh, PA
- $150,000 to $175,000 USD / year
Since 2017, Hello Neighbor has served over 4,000 individuals from more than 65 countries of origin across its programs in Allegheny and Washington Counties, while also supporting nonprofit…
Added 11 mins ago
Quality Control Lead - Day Shift - Days Off: Sunday, Monday, & Tuesday
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…stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Danbury, CT, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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