Jobs in the United States

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Added 1 min ago
Instructional Designer - Associate Manager
DXC Technology
Tulsa, OK
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private…
Added 1 min ago
AT
Manager Site Reliability Engineering
Akamai Technologies, Inc.
Oklahoma City, OK
- $151,800 to $273,200 USD / year
As a Manager Site Reliability Engineering, you will be responsible for:
Added 1 min ago
Sr. Manager, Cloud Capacity Management
Cisco
Oklahoma City, OK
Bachelor's degree in business, finance, engineering, supply chain, data analytics or a related field; and 8+ years of related experience, or a master's degree and 6+ years of related…
Added 2 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Oklahoma City, OK
…enterprise copilot, and agentic systems, including secure access, data protection, identity, logging, content safety, and human-oversight controls. Evaluate AI services and integrations for…
Added 2 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Oklahoma City, OK
Work with Identity, Network Security, Data Security, Detection and Incident Response, IT, connected program sites, and application teams to implement controls within their areas of…
Added 2 mins ago
Integrations Program Manager
Meta
Oklahoma City, OK
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 4 mins ago
GCP Data Engineer (Vertex AI)
Capgemini
New York, NY, NY
4-8 years in software/data/ML engineering with 1-5 years hands-on GenAI experience along with Vertex AI and Google cloud platform and its services.
Added 4 mins ago
Senior Business Operations & Strategy Manager
BVNK
NY
…power our next era of hyper-growth, we are looking for a Senior Manager, Business Operations & Strategy to act as a strategic force multiplier across the company. The BizOps & Strategy team…
Added 5 mins ago
AC
Infrastructure & Capital Projects – Senior Mechanical Estimator, ANS
Accenture Construct
Dallas, TX
- $160,000 to $175,000 USD / year
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 11 mins ago
II
Full Stack Engineer
IDR, Inc
Eagan, MN
- $75 to $78 USD / hour
…architecture and engineering partners to deliver backend services, data capabilities, and AI-enabled features within a highly regulated, mission-critical environment (healthcare…
Added 11 mins ago
AC
Social Media Manager
Aston Carter
Minneapolis, MN
- $28 to $60 USD / hour
Ability to track and interpret social performance data to inform content decisions and optimize future posts.
Added 13 mins ago
Sr. Technical Project Manager - Hybrid (US Citizens/ Green Cards- Local to DMV only)
Swingtech
Washington, DC
Swingtech Consulting, Inc. is seeking an experienced Sr. Technical Project Manager / Scrum Master to support a multi-agency enterprise AI engineering program for the U.S. Department of…
Added 20 mins ago
Membrane Machine Operator I - 2nd Shift
Veolia Environnement SA
Minnetonka, MN
Enter production data into database, forms, logs, and SAP accurately, clearly, and completely
Added 20 mins ago
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Operations Coordinator-Delnor OPIC Part Time Days
Northwestern Memorial Healthcare
Geneva, IL
- $25.75 to $37.33 USD / hour
- Part-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 21 mins ago
Program Engineer
Norplas Industries Inc.
Lansing, MI
Support the program manager as required to ensure a successful launch of assigned programs through the APQP process:
Added 22 mins ago
Protection & Controls Engineering Manager
Electric Power Engineers
Austin, TX
The Protection & Controls Engineering Manager will provide technical leadership for protection and control engineering across EPC and private-client projects, including substations,…
Added 24 mins ago
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Executive Director, Global Medical Affairs
EVERSANA
Remote, United States
- $250,000 to $290,000 USD / year
Identify and implement opportunities to modernize workflows, tools, and processes, including digital and data-driven enhancements
Added 25 mins ago
Manager, Data Governance Access & Provisioning
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CITY, UT
Added 25 mins ago
Manager, Data Governance Access & Provisioning
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CITY, UT
Added 27 mins ago
Program Manager CROWS - 7.32
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Program Manager at the senior level who will be primarily responsible for supporting the Cyber Resiliency Office for Weapon Systems (CROWS) at Wright…
Added 30 mins ago
Associate Director for Information Technology and Digital Engagement
University of Georgia Staff
GA
…solutions that integrate technology, digital communications, data-informed decision-making, and user…
Added 37 mins ago
Program Manager
CGI Technologies and Solutions, Inc.
Lenox, GA
Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was…
Added 38 mins ago
Program Manager
CGI Technologies and Solutions, Inc.
Atlanta, GA
Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was…
Added 38 mins ago
IT Business Systems Analyst, Technology Control Center
Delta Air Lines, Inc.
Atlanta, GA
…operations of Delta Air Lines Computer Network Systems, Voice and Data Systems and Applications. The Critical Incident Situation Desk Analyst will be responsible for providing 7x24x365…
Added 38 mins ago
Senior Manager, Marketing Transformation
Honeywell Technologies
Atlanta, GA
The Senior Manager, Marketing Transformation is a strategic and execution-focused leader responsible for driving marketing transformation initiatives that improve effectiveness, strengthen…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Danbury, CT, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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