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Added 3 mins ago
Director of Administration
The Council on Recovery
Houston, TX
Monitor operational performance, venue utilization, financial results, and service quality, collaborating with the Manager to identify opportunities for improvement and revenue optimization.
Added 3 mins ago
Senior Program Manager (SCA)
Serco USA
Andrews AFB, MD · Aurora Buckley AFB, CO · Cannon AFB, NM · Columbus AFB, MS · Dyess AFB, TX · Edwards AFB, CA · Eglin AFB, FL · Eielson AFB, AK · Ellsworth AFB, SD · Fairchild AFB, WA · Glendale Luke AFB, AZ · Goodfellow AFB, TX · Grand Forks AFB, ND · Hanscom AFB, MA · Hill AFB, UT · Kirtland AFB, NM · Langley AFB, VA · Laughlin AFB, TX · Little Rock AFB, AR · Maslmstrom AFB, MT · Maxwell AFB-Gunter Annex, AL · McConnell AFB, KS · Minot AFB, ND · Moody AFB, GA · Mountain Home AFB, ID · Nellis AFB, NV · Offutt AFB, NE · Peterson AFB, CO · Robins AFB, GA · Schriever AFB, CO · Scott AFB, IL · Shaw AFB, SC · Sheppard AFB, TX · Tinker AFB, OK · Travis AFB, CA · Vandenberg AFB, CA · Warren AFB, WY · Whiteman AFB, MO · Wright-Patterson AFB, OH
If you want to be part of a new, high-impact team actively shaping technical solutions and program strategies for the United States Air Force’s Fighters and Advanced Aircraft (AFLCMC/WA)…
Added 9 mins ago
Scientist, Optical Engineering (Technical Manager)
L3Harris Technologies
Rochester, NY
We are seeking an Optical Engineering Technical Manager to lead and develop optical engineers who support optical components, subassemblies, systems, and payloads for the Space Systems…
Added 9 mins ago
W
IT - Applications Support Specialist
Woodgrain
St. Louis, MO
- $22 to $30 USD / hour
…locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as…
Added 10 mins ago
Procurement Project Manager
Thales Avionics, Inc. (AGS)
United States
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Added 10 mins ago
Branch Sales Manager, US Pest
RNA Rentokil North America
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The Branch Sales Manager supports a branch in attaining sales goals and branch revenue objectives. They are responsible for improving the productivity of the assigned group of sales…
Added 13 mins ago
CO
Purchasing Manager
City of Milpitas
Milpitas, CA
- $81.73 to $105.77 USD / hour
Incorporated in 1954, the City of Milpitas is a general law city with a council-manager form of government. Milpitas is a full-service city that includes Police, Fire, and water and sewer…
Added 13 mins ago
H
Senior Manager, Commercial Portfolio Strategy
HP
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- $147,050 to $230,850 USD / year
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Added 13 mins ago
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Project Manager I
AIR Communities
Denver, CO
- $75,000 to $85,000 USD / year
…owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance.…
Added 14 mins ago
CO
Project Manager
City of Chico
Chico, CA
- $46.83 to $62.76 USD / hour
…estimates, cost analysis studies, specifications, and schedules; quality controls engineering designs performed by consulting engineers for the City; coordinates projects and activities…
Added 15 mins ago
DH
Utilization Management Coordinator
Devoted Health Services, Inc
Remote, United States
- $21.7 to $27 USD / hour
…managing key operational processes to enable efficient, high-quality clinical decisions. This is a fast-paced environment that requires exceptional organization, attention to detail, and a…
Added 16 mins ago
Pharmacy Manager, Memorial City
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At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of…
Added 23 mins ago
Mgr, Systems Design/Architecture
Lam Research
Tualatin
Lam is seeking an experienced Engineering Manager, Electrical & Systems Engineering to provide technical and organizational leadership for a new product platform.
Added 23 mins ago
Technical Program Manager 3
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The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We…
Added 24 mins ago
Human Resource Coordinator
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Pleasanton, CA · San Carlos, CA
…onboarding and offboarding temporary employees. Reporting to the Manager, HR Operations, this role processes personnel transactions, responds to employee inquiries, and coordinates with…
Added 25 mins ago
QA & QC Manager T&D
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The Quality Assurance/Quality Control Manager in Transmission and Distribution is responsible for conducting audits of projects and quality standards. This individual develops a standard…
Added 25 mins ago
Certified Medical Assistant (CMA)- South Cobb Primary Care
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…Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction.…
Added 25 mins ago
Manager Manufacturing Engineering 3
Northrop Grumman
Palmdale
Northrop Grumman Aeronautics Systems (NGAS) has an opening for a Manager Manufacturing Engineering 3 to join our team of qualified, diverse individuals within our Manufacturing Engineering…
Added 25 mins ago
Chief Engineer Level 6 - Linthicum
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…technologies, integrate and shape solutions for Space Intelligence Systems Division while also supporting the creation of new strategies to win and execute future development programs. This…
Added 25 mins ago
Advanced Ammo Production Engineer (Level 2 or 3)
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Added 25 mins ago
Manager Engineering Technical Support – Level 2
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The Harness Manufacturing Manager is responsible for leading day-to-day operations in the harness manufacturing area, ensuring safe, high-quality, and on-time delivery of current and future…
Added 25 mins ago
Mission Assurance Manager 3
Northrop Grumman
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The Mission Assurance Manager 3 leads strategic planning and performance oversight for Quality Engineering, product inspection, precision inspection, and quality support for factory…
Added 26 mins ago
Sr Principal Chief Engineer
Northrop Grumman
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…designs to production for a very important sector priority program with many time-critical elements and high management visibility. They are the definitive technical authority for all…
Added 27 mins ago
Assistant Construction Manager - Power Generation Self Perform (Multiple Locations)
AZCO
Omaha, NE
The Assistant Construction Manager will assist the Construction Project Manager, Project Manager, Site Manager, and/or Program Manager with day-to-day management of project safety, quality,…
Added 32 mins ago
Sr. Project Manager - CDU
Mitsubishi Heavy Industries, Ltd.
Plano, TX
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Sr. Project Manager - CDU, to join our team. This is a hybrid role based out of our Plano, Texas, location.

Closed listing

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Poughkeepsie, NY, United States

$24 to $26 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

About employer

More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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