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Added 3 mins ago
Senior Program Coordinator
Rutgers University-New Brunswick
NJ
…located in Newark, New Jersey, a city of promise is seeking a Sr Program Coordinator. Reporting to the Manager for Business Services, this position serves as a vital member of the Rutgers…
Added 4 mins ago
SO
PROGRAM MANAGER II
State of Maryland
MD
- $87,253 to $137,603 USD / year
…affecting the Departments within DOC and DPDS. Informs and provides support to Directors, Managers, and Supervisors of their rights and responsibilities under bargaining agreements,…
Added 4 mins ago
MS
Clinical Nurse-Mount Sinai Hospital-Full Time- Nights- MICU
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
- Full-time
5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 4 mins ago
Manager, Business Operations, Strategy & Design, and End-to-End Program Management
HPE
Spring, TX
The Manager, Business Operations, Strategy & Design, and End-to-End Program Management plays a key leadership role within the Lead-to-Cash (L2C) Transformation Office. This position is…
Added 5 mins ago
Driver- Hospital Services
Gulf Coast Blood
Houston
Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.
Added 6 mins ago
Senior Scientist, Cell Therapy Research, Molecular Immunobiology and Discovery Team (In vivo CAR-T)
JuN - Seattle Dexter
Seattle 400 Dexter, WA
Strong organizational skills to ensure thorough and timely documentation of experiments and preparation of data for clear presentation to program stakeholders and decision-makers
Added 6 mins ago
Sr Manager, Empaveli Publications - US Medical Affairs
Biogen
Remote, United States
As Senior Manager, Scientific Communications within Global Medical Affairs, you will support the development and execution of the global publications strategy for Empaveli across nephrology…
Added 7 mins ago
Manager Trainee
84 Lumber Company
Altamont, NY
…your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six…
Added 9 mins ago
LI
VP Real Estate Development
LaCasa, Inc.
Goshen, IN
- $75,000 to $85,000 USD / year
Serve as the primary organizational representative and relationship manager for development partners, investors, regulatory agencies, architects, engineers, and other key stakeholders…
Added 11 mins ago
SF
Bakery Clerk
Sprouts Farmers Market
Colorado Springs, CO
- $15.45 to $20.35 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
SF
Assistant Bakery Manager
Sprouts Farmers Market
Arvada, CO
- $17.05 to $23.85 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Bakery Clerk
Sprouts Farmers Market
Las Cruces, NM
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
SF
Bakery Clerk
Sprouts Farmers Market
Denver, CO
- $19.65 to $25.55 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Bakery Manager
Sprouts Farmers Market
Richardson, TX
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
SF
Cashier
Sprouts Farmers Market
Denver, CO
- $19.55 to $24.37 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
SF
Cashier
Sprouts Farmers Market
Thousand Oaks, CA
- $17.05 to $21.25 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Assistant Deli Manager
Sprouts Farmers Market
Scottsdale, AZ
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Grocery Manager
Sprouts Farmers Market
Mansfield, TX
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Bakery Manager
Sprouts Farmers Market
Overland Park, KS
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
SF
Assistant Deli Manager
Sprouts Farmers Market
Lakewood, CA
- $19.5 to $29.15 USD / hour
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Assistant Meat/Seafood Manager
Sprouts Farmers Market
Norman, OK
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
Store Manager
Sprouts Farmers Market
San Antonio, TX
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Added 11 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Papillion, NE
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 13 mins ago
Director, Responsible Sourcing
ELC Beauty LLC
Long Island City, NY
Support the management of our Joint Value Creation partners focused on mutual revenue growth, ensuring first access to innovation and margin optimization. Responsible for managing 150…
Added 13 mins ago
Case Manager, Addiction Treatment Services
Northeast Behavioral Health Corporation
United States
Transitional Support Services (TSS) is a program dedicated to helping men by providing short-term residential support services to individuals in early recovery from drug and/or alcohol…

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

Poughkeepsie, NY, United States

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

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More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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