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Added 2 mins ago
EE
Human Resources Specialist (Development)
Equal Employment Opportunity Commission
Atlanta, GA · Washington, DC
- $76,463 to $99,404 USD / year
For the GS-12: You must have one year of experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. This experience must include:…
Added 2 mins ago
VH
Physician (Neurologist)
Veterans Health Administration
Salisbury, NC
- $124,308 to $315,000 USD / year
Assists in the development and implementation of education and training programs for medical students and fellows and residents, rotating through Medicine Service and accountable Clinical…
Added 2 mins ago
VH
Health Science Specialist
Veterans Health Administration
White River Junction, VT
- $101,375 to $131,790 USD / year
Provides guidance and technical assistance to education staff across NCPTSD regarding project management, educational product development, scientific content, and Section 508 accessibility…
Added 2 mins ago
VH
Physician (Cardiologist)
Veterans Health Administration
Charlotte, NC
- $320,000 to $390,000 USD / year
Identifies individual professional learning needs and participates in formal programs, workshops, seminars, conferences, as well as self-directed learning activities, completes facility…
Added 2 mins ago
VH
Physician (Interventional Radiology)
Veterans Health Administration
Long Beach, CA
- $375,000 to $400,000 USD / year
Additional duties include attending IR staff meetings, participating in peer review/ peer learning, completing all mandatory annual training, and maintaining ACLS/ BLS certification.
Added 3 mins ago
Senior Talent Acquisition Specialist
Hack The Box
Remote, United States
Your hiring scope will span across Account Executives (AEs), Business Development Representatives (BDRs), Customer Success, Solutions Engineers, Channel and Marketing roles. This is a…
Added 4 mins ago
WD
Development Operations Manager
Women Donors Network
Remote, United States
- From $110,000 USD / year
Women Donors Network (WDN) and its 501(c)(4) affiliate, Women Donors Action (WDA), are hiring a passionate and seasoned Development Operations Manager to build and manage the systems, data,…
Added 5 mins ago
People Operations Manager
EQL Tech
Remote, United States
People Operations Manager | Non-Profit AI Research Lab | San Francisco | $150,000 - $200,000 Base
Added 8 mins ago
BO
Program Analyst Competitive Temporary Promotion (NTE 1 Year)
Bureau of Alcohol, Tobacco, Firearms and Explosives
Location Negotiable After Selection
- $63,795 to $82,938 USD / year
This position is located in the Office of Field Operations, Polygraph Branch, Special Operations Division. The incumbent will perform a variety of program review, analysis and long range…
Added 10 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Brockton, MA
- $57,150 to $109,959 USD / year
Evaluates achievement of learning objectives by the patient and/or family. Adapts nutrition education materials and counseling techniques to the patient's level of understanding, which…
Added 10 mins ago
VH
Radiologist - Hybrid Academic Radiologist, Core Teaching Faculty, University Affiliation, Incentive
Veterans Health Administration
Richmond, VA
- $385,000 to $400,000 USD / year
…education, case-based teaching, multidisciplinary consultation, and ongoing professional…
Added 10 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Brockton, MA
- $57,150 to $109,959 USD / year
Evaluates achievement of learning objectives by the patient and/or family. Adapts nutrition education materials and counseling techniques to the patient's level of understanding, which…
Added 12 mins ago
DM
Payroll Systems and Financial Operations Specialist
Defense Microelectronics Activity
McClellan, CA
- $99,218 to $153,382 USD / year
This position is part of the Defense Microelectronics Activity. The incumbent serves as the senior payroll and labor execution expert, overseeing enterprise payroll operations, labor…
Added 15 mins ago
VH
Physician (Primary Care)
Veterans Health Administration
Charlotte, NC
- $200,000 to $350,000 USD / year
Clinical Judgement: Ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve…
Added 15 mins ago
TS
Transportation Security Specialist (Vetting)
Transportation Security Administration
Springfield, VA
- $85,447 to $158,322 USD / year
This position is a Transportation Security Specialist located in Vetting Operations, Security Threat Assessment Division (STAD), Vetting Match Referrals and Analysis (VMR&A) Branch. The…
Added 15 mins ago
VH
Education Program Specialist
Veterans Health Administration
Coatesville, PA
- $82,289 to $106,982 USD / year
Coordinates the design, development, implementation, and evaluation of learning programs that support organizational goals and workforce needs.
Added 15 mins ago
UC
Human Resources Assistant
U.S. Coast Guard
Baltimore, MD
- $46,610 to $75,059 USD / year
This vacancy is for a Human Resources Assistant, GS-203-5/6/7 located in Office of Civilian Human Resources Operations (CG-1C3NE), Baltimore, MD. This position is open to Non-Competitive…
Added 15 mins ago
UC
Human Resources Specialist
U.S. Coast Guard
Baltimore, MD
- $102,415 to $158,322 USD / year
…Commandant for Human Resources, Civilian Human Resources, Diversity, and Leadership Directorate, Office of Civilian Human Resources Operations, Baltimore,…
Added 17 mins ago
VH
Administrative Officer
Veterans Health Administration
Kansas City, MO
- $51,283 to $81,553 USD / year
Administrative Management 30%: Oversee daily operations of the Nurse Executive's Office. Develop and implement administrative policies, procedures, and internal controls to improve…
Added 20 mins ago
VH
Medical Records Technician (Coder Outpatient and Inpatient)
Veterans Health Administration
San Diego, CA
- $63,203 to $82,170 USD / year
…medical data from patient health records in the hospital setting, and/or physician-based settings, such as physician offices, group practices, multi-specialty clinics, and specialty…
Added 24 mins ago
Recruiter: Intermediate 1
Cook Systems
San Antonio, TX
…Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development, to ensure successful class…
Added 25 mins ago
CN
Training Officer
Commander, Navy Installations Command
Washington, DC
- $143,000 to $163,000 USD / year
Oversees a comprehensive training and education program for Department of the Navy's (DON) CNIC NAF enterprise including the development of strategic training plans; defining the strategies…
Added 25 mins ago
UC
Emergency Management Specialist
U.S. Coast Guard
Portsmouth, VA
- $108,019 to $140,426 USD / year
You will serve as an Emergency Management Specialist and be responsible for providing emergency management program oversight and subject matter expertise in: Continuity of Operations…
Added 25 mins ago
VH
Telephone Triage Registered Nurse- Daytime Clinical Contact Center
Veterans Health Administration
Fort Knox, KY
- $74,486 to $133,592 USD / year
Assessing, developing, and implementing a plan to meet the patient's learning needs, including self-care and treatment measures.
Added 25 mins ago
PA
Statistician
Patent and Trademark Office
Alexandria, VA
- $143,913 to $187,093 USD / year
Designing and conducting statistical evaluations, methodological studies, and pilot studies to assess patent quality measures, program operations, and measurement practices.

Closed listing

HEALTHY KIDS PROGRAMS

Customer Experience & Automation Manager

New Windsor, NY, United States

$24 to $26 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $24 to $26 USD / hour
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description Position Details Schedule: Full-time, Monday–Friday Pay: $24–$26/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Benefits & Perks

Employer-Paid Childcare for children enrolled in our program on the days you work with us
Medical, Vision, and Dental Insurance
AFLAC Supplemental Plans
401(k) for eligible employees
Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
On-Demand Pay
Career development and growth opportunities

About the Role Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.

This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better.

We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do Family Registration, Enrollment & Support

Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Automation & Process Improvement

Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
Support CRM optimization, data cleanup, and process standardization.
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
Monitor automation performance and recommend improvements.
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Requirements

What We're Looking For Required Qualifications

Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable learning and using digital systems and technology platforms.
Effective time management and ability to manage multiple priorities.
Team-oriented mindset with flexibility and adaptability.
High school diploma or equivalent.

Preferred Qualifications

Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM systems, workflow tools, or process automation platforms.
Experience using AI tools or technology to improve administrative processes.
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like

In this role, success means:

Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
More families successfully complete the enrollment process.
Fewer registrations are abandoned or delayed.
Subsidy-related enrollment steps are tracked and followed up on effectively.
Communication response times improve.
Repetitive administrative work is reduced through automation.
Internal teams have streamlined, repeatable processes.
Families continue to receive a personal, high-touch experience even as processes become more efficient.

Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand.

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference - both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless experiences for families while building smarter systems for the future.

About employer

More about this job

Skills

Customer experience
Customer service
Process improvement
Child care
Scheduling
Documentation
Workflow
Administrative support
Communication skills
Attention to detail
Time management
Adaptability
Case management
Bilingualism

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