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Added 4 mins ago
Region Safety Director, Northeast
MTNMTHUS
Dallas, TX
As the Region Safety Director for the Northeast, you will be a visible regional leader who helps shape how safety is led, measured, and sustained across multiple operating locations. This…
Added 5 mins ago
ServiceNow - Moveworks Consulting Manager
Deloitte
Pittsburgh, PA · Philadelphia, PA
…industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations…
Added 8 mins ago
AH
Chief Nursing Officer-CNO
AMN Healthcare
Canandaigua, NY
- $195,000 to $235,000 USD / year
…With five consecutive Magnet designations, an engaged nursing workforce, and the elimination of nurse traveler utilization, Thompson provides a strong foundation for its next CNO. The…
Added 8 mins ago
Assistant CRNA Program Director
AMN Healthcare
Oklahoma City, OK
Exciting opportunity to join OU Health, a distinguished academic health center system, as the next Assistant CRNA Program Director! Competitive Compensation, Sign-On Bonus, and Relocation…
Added 51 mins ago
RN - Director of Nursing - Assisted Living
Elderwood
Cheektowaga, NY
Director of Nursing (RN) – Assisted Living Program
Added 1 hour ago
Executive Director, Program Management
CACI International
Reston, VA
The Executive Director, Program Management serves as a senior operational leader responsible for executing division strategy within a US Navy portfolio of engineering and other services…
Added 2 hours ago
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Account Director
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Wilton, CT
- $195,000 to $215,000 USD / year
Lead succession planning, workforce development, and performance manage
Added 2 hours ago
TP
Concierge/Receptionist fulltime 2nd shift
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Mt. Pleasant, SC
- Full-time
…our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build…
Added 3 hours ago
SR
Branch Manager
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Boulder, CO
- $77,000 to $121,000 USD / year
…experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development…
Added 3 hours ago
Region Safety Director, Northeast
MV Transportation
Dallas, TX
As the Region Safety Director for the Northeast, you will be a visible regional leader who helps shape how safety is led, measured, and sustained across multiple operating locations. This…
Added 4 hours ago
Desktop Support Engineer
HealthVerity
Philadelphia, PA
Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and…
Added 4 hours ago
AI
Environmental, Health, and Safety (EHS) Director with F.D. Thomas, Inc.
ASRC Industrial Services
Vallejo, CA
- $185,000 to $210,000 USD / year
We're seeking an experienced Corporate EHS Director to help lead the next chapter of growth and safety excellence at F.D. Thomas. This is more than a compliance role. It's an opportunity to…
Added 4 hours ago
Director, Program Management, Graduate Medical Education (GME)
Kaiser Permanente
Pasadena, CA
Reporting to the Senior Director, GME, the Director, Graduate Medical Education (DGME) provides regional leadership and administrative oversight for Kaiser Permanente Southern California-s…
Added 5 hours ago
District Sales Manager- KRYSTEXXA-Northwest
Amgen
Seattle, WA
Manages operational expenses and program funding.
Added 6 hours ago
Managing Director
University of Michigan
Ann Arbor, MI
The Managing Director of the Detroit Neighborhood Entrepreneurs Project (DNEP) is a trusted, entrepreneurially grounded leader who sets the strategic direction for DNEP and is responsible…
Added 6 hours ago
Ophthalmic Assistant Novice (TEMP)
University of Michigan
Ann Arbor, MI
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 6 hours ago
Ophthalmic Assistant Novice (TEMP)
University of Michigan
Ann Arbor, MI
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 6 hours ago
DH
Charge Nurse - Operating Room (Nights) *$18,000 Retention Agreement*
Denver Health
Denver, CO
- $39 to $63 USD / hour
…and Bariatric Surgery Accreditation and Quality Improvement Program) hospital in Denver serving both adolescents (ages 16-20) and adults (ages…
Added 6 hours ago
DH
Registered Nurse (RN) - Operating Room (nights) *$15,000 Retention Agreement*
Denver Health
Denver, CO
- $36 to $57 USD / hour
…and Bariatric Surgery Accreditation and Quality Improvement Program) hospital in Denver serving both adolescents (ages 16-20) and adults (ages…
Added 6 hours ago
MS
Executive Director of the FHLBank Topeka Affordable Housing Institute
Metropolitan State University
Denver, CO
- $40,123 USD / year
The Executive Director of the FHLBank Topeka Affordable Housing Institute serves as the academic, strategic, and community-facing leader for affordable housing education, workforce…
Added 6 hours ago
Employment Skills Instructor Staten Island
AHRC New York City
STATEN ISLAND, NY
…internship rotations.Job DescriptionUnder the direction of the Program Director and Workforce Development Coordinator, the Employment Skill Instructor (Direct Support Professional (DSP)…
Added 6 hours ago
Upward Mobility Program Adult Mentor
Action for a Better Community, Inc.
rochester, NY
Under the direct supervision of the Focus on Self-Sufficiency Department Director, the Adult Mentor assists in coordinating, implementing, and monitoring of assigned services and activities…
Added 6 hours ago
NL
Psychologist, Ph.D. or Psy.D. - NYU Langone Orthopedic Hospital *F/T Monday - Friday 8:30 AM - 4:30 PM* **Adult Inpatient**
NYU Langone Medical Center
New York, NY
- $100,000 to $105,000 USD / year
Under the direction of supervisor and site director as appropriate, develop and regularly update a plan for cultivating and maintaining referral sources for the program.
Added 6 hours ago
Associate Director of Development HV-NTP-9944
Hudson Valley Community College
Troy, NY
…is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension…
Added 7 hours ago
Director - Food and Beverage
Twin River Managemen
Black Hawk, CO

HealthVerity

Desktop Support Engineer

Philadelphia, PA, United States

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Job details

Experience: 7–10 years of hands-on desktop/endpoint support experience in a Windows environment
Posting language: English
Posted: Nov 1, 2026

Original job description

ROLE OVERVIEW

We’re seeking an experienced Desktop Support Engineer to serve as our team’s Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.

KEY RESPONSIBILITIES

Serve as the team’s Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
Provision and deploy laptops for new hires, ensuring imaging, software installation, and account setup are completed on schedule.
Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance.
Partner with Security on endpoint compliance, patch cadence, and access control enforcement.
Identify recurring issues and recommend process or tooling improvements to reduce ticket volume.

QUALIFICATIONS

Required

Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) - the most critical skill for this role
7–10 years of hands-on desktop/endpoint support experience in a Windows environment
Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues
Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools)
Strong working knowledge of Microsoft 365 administration
Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong customer-service orientation, organization, and ability to prioritize multiple issues

Preferred

CompTIA certification preferred (A+, Network+, or Security+)
Familiarity with JAMF (MDM) for mixed-OS environments
Familiarity with Okta Identity Access Manager (IAM)
Familiarity with Google Workspace administration
Knowledge of a broad range of consumer technologies and applications
Linux and shell scripting is a plus

Base salary for the role is commensurate with experience and can range between $75,000 - 110,000 + annual bonus opportunity.

Hiring Locations

Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.

For certain roles, we also hire from hub locations - regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at least once a year for team-building, collaboration, and strategic planning.

Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:

Hub Locations:

Philadelphia, Pennsylvania
Boston, Massachusetts
New York City, New York
Baltimore, Maryland
Washington, D.C.
Charlotte, North Carolina
Raleigh-Durham, North Carolina
Atlanta, Georgia
Chicago, Illinois

Approved States for Remote Work:

CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA.

About HealthVerity

HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate patient data. By enabling access to the industry’s largest RWD ecosystem, HealthVerity supports critical applications in clinical development, commercial strategy, regulatory decision-making, and public health. To learn more about HealthVerity, visit healthverity.com.

Why you'll love working here

We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world.

We are one team – Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.

We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.

Benefits & Perks

Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.

Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above.
Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits

We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@healthverity.com

Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.

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More about this job

Skills

Microsoft Windows
Technical support
Problem solving
Interpersonal skills
Microsoft Active Directory
Microsoft 365
Customer service
Regulatory compliance
Troubleshooting
VPN
DNS
DHCP
Communication skills
A+
Network+
Security+
Mobile device management
Microsoft Access
Identity and access management
Google Workspace
Hybrid model
Team building
Strategic planning

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Jobs in the United States

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