Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Center in Nashville
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
The Technical Program Manager is responsible for planning, coordinating, and delivering technical programs that span multiple product teams, shared platforms, and partners. This role works closely with product owners, product managers, and engineering leaders to identify dependencies early, keep shared work moving, and give leadership a clear, reliable picture of delivery, backed by operational data and analytics. The Technical Program Manager also partners with the Product Director on operational initiatives that strengthen how the product organization plans, aligns, and shares knowledge.
Qualified candidates will have 3 or more years of program management, product management, or technical project management experience, working SQL skills, strong communication and facilitation skills, and a demonstrated ability to coordinate work across teams they do not directly manage. Experience in healthcare technology or a regulated industry is preferred but not required. This role is hybrid, based in Nashville, TN, or remote within the US, with minimal travel (less than 10%) for onsite meetings.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
Program Delivery & Dependencies
- Own integrated program plans, milestones, and dependency maps for initiatives that span multiple product teams, shared platforms, and partner groups
- Identify cross-team and technical dependencies early, including shared services, platform constraints, and sequencing conflicts, and work them to resolution before they become delays
- Track delivery commitments from internal teams and external development partners, and escalate early when commitments are at risk, and drive issues to resolution
- Coordinate release readiness across product, engineering, implementation, and training
Program Data & Analytics
- Pull delivery data from Azure DevOps and other systems into clear status views that leaders can trust
- Write queries against Snowflake to answer operational questions about delivery, capacity, and portfolio health, and turn the results into analysis leaders can act on
- Build and maintain operational analytics and dashboards that show program progress, risk, and cross-team dependencies
- Give leadership and executive sponsors regular, decision-ready reporting on what changed, what is at risk, and is needed in prioritized action items
Operations & AI
- Use AI tools such as Claude, ChatGPT, and Copilot to draft status reports, summarize meetings, triage backlogs, and prepare decision materials
- Find repetitive operational work and simplify or automate it using AI-assisted workflows, low-code tools, or existing platforms, partnering with Product operations on cadences, ADO hygiene, and team communications
- Support operational initiatives led by Product leadership, such as building shared knowledge bases and program documentation
Communication & Alignment
- Partner with product owners and product managers across the portfolio to understand their roadmaps, surface where their work intersects, and align on shared priorities and sequencing
- Plan and facilitate recurring syncs and alignment sessions that move teams to decisions, and keep decisions and action items documented
- Present program status, trade-offs, and recommendations clearly to audiences from engineers to executives
- Build trust and influence with teams you do not manage by being the person with the clearest picture of the program and an attitude of service-leadership
Qualifications
Requirements
- 3 or more years of experience in program management, product management, technical project management, or a similar role on software products
- Hands-on, everyday use of AI tools (Claude, ChatGPT, or similar), with examples of how they made you or your team faster
- Technical fluency with APIs, system architecture, and shared platforms, enough to follow engineering discussions, understand how one team’s technical decisions affect others, and spot delivery risk
- Working SQL, with experience writing queries in Snowflake or a comparable cloud data warehouse
- Experience with Agile delivery frameworks and tools such as Azure DevOps or Jira
- Experience coordinating work across multiple teams you do not directly manage, including teams with competing priorities
- Clear, concise written and verbal communication and strong facilitation skills, including presenting to large or senior audiences
Qualifications
- Experience on programs involving platform modernization, shared services, or bringing multiple applications onto a common platform
- Experience building prototypes, internal tools, automations, or AI-assisted workflows that teams adopted
- Experience building dashboards or operational analytics in Sigma, or in similar BI tools such as Power BI or Tableau
- Experience working with an external development or vendor partner
- Background in healthcare, SaaS, or another regulated industry
- Degree in Information Systems, Computer Science, or a related field
Compensation
- The salary range for this position is $89,637 - $120,000. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #49841
