Program Manager, Sales Operations

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Center in Nashville

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Program Manager, Sales Operations combines program oversight with hands-on project management to ensure the initiatives most important to Sales are executed successfully, on time, and with a high level of attention to detail. Reporting to the Senior Director, Sales Operations, this role translates Sales Leadership priorities into clear plans and leads cross-functional initiatives from scoping and requirements through launch, adoption, measurement, and closeout.

Success requires executive presence, exceptional organization, strong judgment, and the ability to create urgency and accountability without direct authority. The Program Manager must be highly collaborative, technologically fluent, and effective in a fast-paced, results-driven sales culture.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Translate Sales Leadership priorities into coordinated programs, projects, workstreams, milestones, and measurable outcomes.
• Own key initiatives from cradle to grave, including scoping, requirements, planning, execution, testing, launch, adoption, measurement, and closeout.
• Build and maintain project plans with clear owners, timelines, dependencies, deliverables, risks, decision points, and success measures.
• Establish practical governance and operating cadences for prioritization, status reviews, milestone tracking, and executive reporting.
• Lead cross-functional working sessions, document decisions and action items, and ensure commitments result in completed deliverables.
• Monitor execution closely; identify risks, blockers, scope changes, and slipping timelines early, drive corrective action, and escalate with clear recommendations.
• Use executive presence and a finely tuned level of authority to create urgency, influence decisions, and reinforce accountability without direct reporting relationships.
• Build trusted relationships with Sales leaders, frontline teams, Sales Operations, and partners across Enablement, Marketing, Product, Finance, Human Resources, Salesforce, and Business Enablement.
• Assess capacity and competing priorities, recommend sequencing and trade-offs, and adjust plans as business needs change.
• Leverage Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, dashboards, automated workflows, and project management platforms to improve visibility, collaboration, and accountability.
• Establish consistent project management tools and standards, including charters, RACI matrices, requirements documents, milestone plans, risk logs, decision logs, and post-implementation reviews.
• Lead Sales transformation initiatives, including technology launches, process changes, sales enablement platforms, and the integration of acquired organizations into the HealthStream Sales Operations technology ecosystem.
• Partner with analysts and functional leaders to validate metrics, measure outcomes, communicate executive-ready updates, and transition completed initiatives to operational owners.

Measures of Success

• Priority initiatives are delivered on time, within approved scope, and to the expected quality standard.
• Deliverables have clear owners, due dates, decision paths, and measurable outcomes.
• Risks and dependencies are identified early and resolved with minimal disruption.
• Executives and stakeholders receive timely, accurate, and decision-ready visibility.
• Cross-functional teams demonstrate alignment, accountability, and sustained adoption.

Qualifications

Requirements

• Bachelor's degree in business, operations, technology, engineering, or a related field required; master's degree or MBA preferred.
• 5+ years of program management, project management, business operations, or transformation experience leading complex, cross-functional initiatives from planning through execution.
• Experience supporting a Sales, revenue, or customer-facing organization and working effectively in a high-performance sales culture strongly preferred.
• Demonstrated success managing multiple concurrent initiatives with executive visibility, changing priorities, and material dependencies.
• Experience with technology implementations, process change, organizational integration, KPIs, dashboards, and outcome measurement.
• Occasional travel may be required for team meetings, training, customer related activities, and company events, including visits to HealthStream headquarters.

Qualifications

• Executive presence and clear, credible communication across executives, managers, cross-functional teams, and frontline sellers.
• Advanced program and project management skills, exceptional organization, and strong attention to detail.
• Ability to influence, create urgency, resolve ambiguity, and drive accountability without direct authority while preserving trust.
• Strong facilitation, negotiation, conflict-resolution, stakeholder-management, and problem-solving skills.
• Sound judgment regarding when to collaborate, challenge, recommend, or escalate.
• High digital fluency with Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, and enterprise project-management tools.
• Collaborative, low-ego, service-oriented self-starter who remains composed and adaptable in a fast-paced, results-driven Sales environment.

Compensation

• The salary range for this position is $70,352 - $78,000. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #49843