Epic Application Analyst III - Security and Access

Pay Range: $46.48 to $75.76 hourly

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

The posted compensation reflects the full pay range for the position. Individual offers are based on job requirements, candidate qualifications, including relevant skills and experience, applicable education, and internal equity.

Position Summary:

The Epic Applications Analyst III ensures that the electronic health record system and other application software are available, implemented, updated, usable, and operational for all staff, as appropriate, within the organization, and that data is accessible to HealthPoint staff and external organizations. This position requires hands-on experience with Epic Security and Access, as well as current, active Epic certification.

Your contribution to the team includes:

• Serve as primary subject matter expert for Epic Security and Access.
• Support other clinical information software as services.
• Execute, assess, troubleshoot, and create solutions supporting software platforms.
• Inform assessment and development of long-term goals related to clinical technology in conjunction with external vendors.
• Serve as a leader in the development, implementation and transition to new software modules and upgrades as needed as well as perform testing on new builds and applications during implementation and maintenance phases.
• Perform maintenance, research and testing of systems including generating error reports, maintaining tables, and documenting all system changes and statuses in a complete and thorough manner in order to preserve data integrity.
• Develop and validate user and system requirements, write technical and clinical workflow documents, test plans and test results.
• Responsible for projects which require advanced troubleshooting, research, and user access with the HealthPoint-contracted Enterprise administrative organization.
• Develop and maintain quality control mechanisms for the Applications helpdesk tickets to ensure issues are resourced and addressed in accordance with established service level agreements.
• Identify and document application defects and manage the process of escalating such defects to the appropriate external resources i.e. Epic hosting product vendor, direct Epic vendor.
• Assist internal teams on an ongoing basis with escalations that require knowledge or expertise that are within your domain.
• Provide technical support, diagnosis of application errors and troubleshooting for applications tickets and issues. While consulting with end-users in addressing problems and assists in formulating solutions.
• Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.
• Assist with building, maintaining, and generating reports within the clinical software.
• Maintain knowledge of Epic including Orion, Nova release notes, User Forum, Galaxy and other documentation published through the Epic User Web.
• Provide onsite and remote support for staff to train and promote the proper use of the electronic systems and best practices in the live environment.
• Perform On Call responsibilities, during scheduled on call shift, in order to investigate and fix issues that may arise. Manage assigned applications projects to ensure timelines are met.
• Assist with scheduling, coordinating, and leading meetings and work with sites/departments to assist with process improvement, integration and efficiency related to software functionality.
• Create clinical information system learning content independently or in collaboration with instructional designers.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:

Associate’s degree (AA) or equivalent from two-year college, technical school, or clinical certification. Seven (7) years related healthcare experience; or equivalent combination of education and experience. Two (2) years IT healthcare experience and two (2) years electronic health record support experience required. Epic preferred. Maintain active certification in an Epic application.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.

• Financial wellbeing – Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge – Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources – Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development – Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.

Immunization Requirements:

As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:

• COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.
• MMR (Measles, Mumps, Rubella)
• Varicella
• Annual Influenza
• TB QuantiFERON Gold titer draw

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.