Supervisor, Business Systems

Job Duties

Business Systems Supervisor for HealthPartners Plastic Surgery

Position Summary

The Business Systems Supervisor leads frontline and surgery scheduling staff while partnering with the Clinic Manager, Clinic Medical Director (CMD), and/or Care Delivery Supervisor (CDS). This role oversees staff, operational performance, patient experience, revenue cycle processes, scheduling, and business systems to ensure efficient, high-quality care delivery and exceptional patient service.

Key Responsibilities

Leadership & Staff Management

Supervise frontline and surgery scheduling staff, including hiring, onboarding, coaching, performance management, and employee development.

Ensure compliance with organizational policies, procedures, and service standards.

Foster a culture of accountability, teamwork, and continuous improvement.

Cross functional partnership with Plastic Surgery Departments across the organization.

Patient Experience

Champion Patient Excellence and service-focused behaviors.

Address patient concerns, oversee complaint resolution, and identify opportunities to improve satisfaction.

Monitor patient feedback and collaborate with leadership and staff to implement improvements.

Operational & Business Systems Oversight

Oversee revenue cycle activities, scheduling, registration, referrals, authorizations, health information management, and telephone operations.

Monitor operational performance, data integrity, and compliance with regulatory and organizational requirements.

Collaborate with Epic, Revenue Services, Coding, Compliance, Patient Accounting, and other stakeholders to improve workflows and outcomes.

Support business continuity, system performance, and process improvement initiatives.

Financial Management

Support revenue optimization and resource stewardship.

Authorize expenditures and participate in capital planning.

Department-Specific Responsibilities

Manage scheduling access and templating, patient registration workflows, revenue cycle processes, telephone performance, and health information functions.

Serve as a liaison with Revenue Services, Patient Accounting, Claims, Billing, and Member Services.

Support specialty-specific operational needs, including surgery scheduling, OR utilization, retail workflows, and payment processes as applicable.

Travel between clinic and administrative locations as needed.

Required Qualifications

Bachelor's degree in Business, Healthcare, or related field, or six years of equivalent experience.

Two years of healthcare operations, customer service, or related experience.

Demonstrated leadership, project management, problem-solving, analytical, communication, and organizational skills.

Ability to manage staff, resources, and operational budgets.

Experience using data and performance metrics to improve patient experience, access, and operational outcomes.

Preferred Qualifications

Experience with Epic Cadence scheduling, templating, and related system functions.

Experience with EpicCare Ambulatory workflows.

Knowledge of Lean, process improvement, or quality improvement methodologies.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Minimum Education Required

Bachelor Degree

Minimum Experience Required

2 - 6 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$34.28 - $51.42 / Hourly

Postal Code

55107

Job Type

Full Time

Place of Work

On-site

Requisition ID

123541

Job Benefits

Not specified