Jobs in the United States

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Manager, Contracts
Twenty-Six Defense
Talladega, AL
…resolve complex contractual matters, and work effectively with Program Management, Finance, Operations, Supply Chain, and other functional organizations to achieve business…
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Account Manager V
Twenty-Six Defense
Roanoke, VA
Manage the sales process from initial engagement through proposal support, negotiation, contract award, and handoff to account management.
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Sr Sourcing Manager - New Product Sourcing
GE Vernova International LLC
United States
…Delivery & Cost (SQDC) drivers. Team provides a holistic view of program impacts, providing synergies/consequences awareness of change to the entire organization and leads the execution of…
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AEMT
County of Chester, South Carolina
Chester, SC
The Advanced Emergency Medical Technician (AEMT) is responsible for providing advanced life support (ALS) and medical care in prehospital and interfacility settings. This position operates…
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Security Operations Center Analyst II
Global Resource Solutions, Inc.
Colorado Springs, CO
Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners
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CNA (Certified Nursing Assistant)
Southern Healthcare Management
Winter Springs, FL
Are you looking for Growth, Support, and a Clean Start for Your Nursing Career? Then Come Join Our Team!
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Field Service Technician - Level 2
Sunbelt Rentals, Inc.
Valdosta, GA
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
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Technician - Level 2
Sunbelt Rentals, Inc.
Panama City, FL
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
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Heavy Equipment Mechanic
Sunbelt Rentals, Inc.
Rochester, NY
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
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Terraform Platform Engineer (GCP)
NTT DATA Services
Plano, TX
…reusable Terraform modules, enable self-service onboarding, support cloud infrastructure provisioning within Google Cloud Platform (GCP), and maintain governance, automation, and platform…
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Lease-Up File Coordinator - Dallas Regional Office
Dominium Management Services
Dallas, TX
…respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and…
Added just now
Lease-Up File Coordinator - Phoenix Regional Office.
Dominium Management Services
Scottsdale, AZ
…respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and…
Added 1 min ago
Vice President, Client Engagement and Commercial Experiences
BNY
New York, NY · NY
This position also leads the evolution and activation of BNY's Unreasonable Hospitality program, partnering across the firm to define new client experience standards, engagement models, and…
Added 1 min ago
Manager Supply Chain Operations I - MATERIALS MGMT OP
Kettering Health
Moraine, OH
…and cost-effective delivery of materials and services that support patient care and operational reliability. This role is responsible for overseeing inventory management, staff performance,…
Added 1 min ago
Dietitian
Ernest Health
Jacksonville, FL
Current Dietitian license required or certified by the Commission on Dietetics, as required by state
Added 1 min ago
Lead, LM Operations
RXO CORPORATE SOLUTIONS, LLC
Bessemer, AL
As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our…
Added 1 min ago
RC
Lead, Last Mile Operations
RXO CORPORATE SOLUTIONS, LLC
Hamilton Township, NJ
- $21 to $23 USD / hour
As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our…
Added 1 min ago
Youth Care Worker - Bilingual - Spanish/English -JOR
NATIONAL YOUTH ADVOCATE PROGRAM
East Chicago, IN
Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record
Added 1 min ago
NY
Youth Care Worker - Bilingual - Spanish/English -JOR
NATIONAL YOUTH ADVOCATE PROGRAM
Chicago, IL
- $49,000 USD / year
Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record
Added 1 min ago
Mechanical Maintenance First Line Leader
IP Global
Rome, GA
Support 5S program for the area and drive improvement projects, audit systems, and excellent results
Added 1 min ago
Senior Project Controls Analyst
Pacific Gas And Electric Company
Oakland, CA
If assigned, they may perform functions in the Project Support Function, the Central Data Management Function, and/or the Central Financial Analysis Functions.
Added 1 min ago
Senior Platform Engineer
Swivel Transactions LLC
San Antonio, TX
Embed security checks in CI/CD pipelines (e.g., SAST, dependency scanning, secret scanning, container image scanning, etc.) to support SOC 2 and PCI compliance
Added 1 min ago
Physician PRN
Concentra
Grand Rapids, MI
…exceptional patient care. Your patients, as well as your medical and support team, will look to you for your excellent problem solving and leadership skills. As a Concentra Clinician, you…
Added 1 min ago
X Ray Technician Limited Scope bonus up t0 $7500
Concentra
Fort Myers, FL
The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under direct supervision of the treating clinician as well as supports in other…
Added 1 min ago
EB
Client Coordinator
EPIC Brokers
Newport Beach, CA
- $34.87 to $38.46 USD / hour
Must have a high level of interpersonal skills to handle sensitive and confidential situations

HealthPartners

Behavioral Health Network Guide

Bloomington, MN, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

HealthPartners is hiring a Behavioral Health Network Guide in our Member Services department.

POSITION PURPOSE:

To answer phone calls from HealthPartners health plan members and providers regarding the locations, qualification, specialties, and services of providers in the HealthPartners Behavioral Health Network.
To assist the HealthPartners health plan members, their family representatives and/or their providers by scheduling the first appointment with a provider in the behavioral health network.

ACCOUNTABILITIES:

Assist callers with network information in a timely, effective, and efficient manner and identifies appropriate behavioral health provider(s) to match the requests of the HealthPartners health plan member.
Assist with scheduling an initial behavioral health appointment as needed
Documents all network information calls according to protocol.
Meets specific department goals regarding quantity and quality of calls.
Gathers data on provider services and reports new and/or changed information on an ongoing basis to help ensure proper information about the provider network
Monitors and reports network access trends which may impact service delivery to patients.
Maintains excellent customer service relationships with providers and provider representatives, as well as inter and intradepartmental colleagues.
Participates in continuous service improvement activities.
Maintains member focus and excellent customer service in a rapidly evolving environment.
Works collaboratively in achieving goals and objectives of the department.
Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Bachelor's Degree in human services or related area and/or relative work experience.
Strong verbal communication skills including active listening skills and accuracy in relaying information.
Ability to develop effective relationships with external and internal partners.
Familiarity with and ability to master use of technology systems.
Strong commitment to customer service.
Other skills needed are ability to work under pressure, empathy, ability to prioritize, good organizational and time management skills, and demonstration of good judgement.

PREFERRED QUALIFICATIONS:

Experience handling a high volume of telephone calls in a call center environment.
General understanding of health care delivery systems, Medicaid, and Government programs, and /or HMO industry.
Working knowledge of Minnesota behavioral health provider network.

DECISION-MAKING:

Uses the provider network database to identify providers matching the member’s requests.
Uses excellent customer relations judgement and network knowledge to assist members and providers.
Identifies complex questions or situations and consults with the appropriate Behavioral Health Improvement and Operations staff and/or the Manager of the Nurse Navigator Program.
Makes recommendations to Nurse Navigator Leadership for service and workflow improvements.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

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Jobs in the United States