Credentialing Specialist

Position Summary HealthMark Group is growing and looking for a highly organized, detail-oriented Access Management Specialist to manage secure, compliant access across more than 1,000 client systems, 500+ users, and 800+ clients. This role owns the full lifecycle of credential and access management - from provisioning through deprovisioning - along with auditing, documentation, and timely resolution of access issues.

Key Responsibilities

• Manage the full lifecycle of credentials and access for client EMR/EHR systems, including onboarding, changes, renewals, and deactivation.
• Maintain accurate credential records and ensure access is provisioned based on approved roles and least-privilege principles.
• Monitor expiration dates and proactively renew credentials to prevent operational disruptions.
• Maintain secure credentials within HealthMark’s approved password management platforms, in line with security and privacy policies.
• Conduct routine audits of credential and access records to identify discrepancies, inactive accounts, or unauthorized access, and maintain audit trails.
• Escalate suspected security incidents, compromised credentials, or compliance concerns promptly.
• Collaborate with Client Advocates, IT, Operations, and clients to coordinate and resolve credential/access requests within service-level expectations.
• Investigate access issues, identify root causes, and recommend process improvements.
• Maintain documentation, SOPs, and workflows for credential management.
• Provide regular status reporting to management on credentialing activity, outstanding requests, and compliance concerns.

Required Qualifications

• Bachelor’s degree in a related field, or equivalent experience.
• 3+ years of experience in credentialing, access management, IT security, or healthcare operations.
• Experience with EMR/EHR systems or other healthcare technology platforms preferred.
• Working knowledge of HIPAA, access-control principles, and the user access lifecycle (provisioning through deprovisioning).
• Experience with password management, identity and access management (IAM), ticketing, or credential management platforms.
• Strong attention to detail, organization, and time management, with the ability to manage a high volume of competing requests and deadlines.
• Strong analytical and problem-solving skills; ability to investigate and resolve access issues.
• Excellent written and verbal communication skills, with the ability to maintain confidentiality when handling PHI, PII, and other sensitive information.
• Proficiency with Microsoft Office/365, including Outlook, Excel, Word, and Teams.

Preferred Qualifications

• Experience with ticketing/workflow platforms such as ServiceNow, Jira, or Zendesk.

Confidentiality & Compliance This position requires access to confidential and sensitive information, including PHI, PII, and system credentials. The Credentialing Specialist must maintain strict confidentiality and comply with all HealthMark Group policies, HIPAA requirements, and applicable information-security standards. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. Responsibilities and qualifications may be subject to change as the needs of the organization evolve.