Sales Operations Service Agent-2

Duties/Responsibilities:

• Provide high quality on-line and telephone assistance to all customers- Member, Small Groups, Commercial Brokers and Medicare Brokers
• Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions
• Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business:
• Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, Medicare and Commercial product questions and various other customer support functions
• Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service related projects
• Make recommendations to management concerning problems, problem trends and process improvement
• Maintain an open exchange of information with internal and external customers
• Work with Quality Assurance team to understand, track and trend quality performance issues
• Additional duties as assigned

Minimum Qualifications:

• Experience providing quality service across a broad range of business topics
• Telephonic customer service experience including handling of escalated calls
• High school diploma or GED from an accredited institution

Preferred Qualifications:

• Working experience with Microsoft Office Suite applications including Excel, Word, PowerPoint, and Outlook
• Conflict resolution experience
• Experience handling complex situations and/or projects
• Healthcare industry experience
• Associates Degree from an accredited institution

Compliance & Regulatory Responsibilities: N/A

License/Certification: N/A

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $48,600 - $64,480

All Other Locations (within approved locations): $42,200 - $62,400

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.