Communication Associate

Communication Associate

Company: Good Samaritan Hospital

City/State: Suffern, NY

Category: Clerical/Administrative Support

Department: Guest Services

Union: YES

Union Name: 1199 - UHCWE

Position: Per Diem

Hours: 1900-0700

Shift: Per Diem

Req #: 13360

Posted Date: Oct 19, 2026

Hiring Range: $22.86

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*If you are hired by WMCHealth, your final base salary will be determined based on job-related factors, including employment status (full-time, part-time or per diem), relevant skills, qualifications and experience. Consistent with our commitment to pay equity, we also consider internal equity among similarly situated employees when determining final compensation.

Job Details:

The Communication Associate manages the communication network of the organization and responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization.

Responsibilities:

• Coordinates all calls for hospital staff and departments.
• Makes certain the enquiries made by patients and their family members are received and handled appropriately.
• Acts as both receptionists for the main hospital lobby as well as the operator.
• Answers any incoming calls to the hospital and direct them to the proper person(s).
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Availability to manage mailroom functions as needed.
• Directs visitors and patients to all areas of the hospital as needed.
• Performs certain administrative and secretarial duties.
• Performs other duties as assigned.

Qualifications/Requirements:

Experience: One year of experience where the primary function of the position was the operation of a complex multiple position switchboard preferred.

Education: High school diploma or equivalent is required.

Licenses / Certifications: N/A

Other: Must have good disposition, be able to manage stressful situations and remain calm and in control of the situation.

Special Requirements: N/A

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area’s leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children’s Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

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