Training Specialist for Program Implementation and County Resources

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Staff Development Specialist II (NS) Position Number 65044714 Grade NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work This position transforms approved FNS policy into practical resources for county implementation. It develops worker references, process guides, checklists and case examples that explain how a requirement should be carried out in daily work. The position tests those resources with policy staff and Continuous Quality Improvement Specialists (CQIS) so they answer the questions workers actually face. It also identifies when a proposed instruction would create duplicate work, unnecessary verification or a gap between policy and the available system.

The specialist participates in policy and system changes from the beginning of the change-management process in collaboration with the Training Lead – Change Management and User Research. This includes helping map county workflows, identifying the operational impact of proposed changes in North Carolina Families Accessing Services through Technology (NC FAST), developing realistic case scenarios and expected results with policy staff, and participating in testing coordinated by Human Services Business Information and Analytics (HSBIA) and NC FAST.

The Training Specialist will be responsible for:

County implementation resources: Develop job aids, process guides, checklists and implementation packages based on approved policy. Identifies affected work, required actions, effective dates and the resources a county needs to prepare. Uses case examples and plain instructions to explain difficult steps. Coordinates authoritative manual changes and administrative letters through policy staff.

Workflow and usability review: Tests proposed resources with workers, supervisors and CQIS. Identifies instructions that are unclear, difficult to use during casework or inconsistent with the actual sequence of county tasks. Examines whether a resource adds unnecessary household contacts, verification requests or repeat entry. Refers policy and system constraints to the responsible staff and revises the resource accordingly.

Implementation learning and CQIS support: Demonstrates the resources in statewide and regional learning and prepares CQIS to use them during county-specific instruction and assistance. Develops companion resources with HSBIA trainers and the other specialists for use in a learning management system (LMS), live instruction and daily casework. Keeps guides, checklists and course examples consistent so workers can apply the same steps after training.

Rapid response to county needs: Develops focused interim resources with CQIS and policy staff for urgent implementation problems. Obtains the necessary policy review and communicates the scope of the resource. Brings recurring county questions into the manager's priorities and identifies when a maintained resource can replace repeated individual explanations.

Maintenance and evaluation: Maintains version history and reviews resources after policy or system changes. Coordinates retirement or replacement of obsolete instructions. Uses county feedback, Quality Assurance (QA) findings and available evaluation evidence to assess whether resources improve practice and reduce avoidable rework. Knowledge Skills and Abilities/Management Preferences Salary Range: $55,221.00-$96,639.00 Recruitment Range: $55,221.00-$75,930.00

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Demonstrated knowledge of public assistance operations and the relationship among policy, training and county workflow.
• Demonstrated ability to translate complex requirements into practical guides without changing policy regulations.
• Experience coordinating and testing instructions with intended users and identifying unnecessary burdens or process gaps.
• Demonstrated ability to coordinate policy review, implementation needs and version control with program partners.
• Strong ability to write realistic test scenarios and document system defects and workarounds clearly.

Prefer applicants with experience with county DSS operations, FNS policy or training for a public assistance program and experience with developing county job aids, implementation guides or procedures for eligibility work.

Physical Requirements:

Ability to operate office equipment such as computer, printer, copier, and scanner. Lifting up to 10 pounds pounds.

Position is funded in part through federal funds. Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Child and Family Well-Being:

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Charlene Michele Moore

Contact:

DHHS Workday Support Form