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HCA Healthcare

Associate Application Developer ServiceNow

Nashville, TN, United States

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

Do you want to join an organization that invests in you? At CereCore, part of HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The CereCore Service Now Associate Developer for service management software has a working knowledge and understanding of ServiceNow core systems. They have an understanding of CereCore operational processes, business relationships, procedures and workflows. Key responsibilities include: review, analyze, and evaluate user needs in relation to the service management systems. Under the direction of the Senior Developer the role is responsible for developing and maintaining the CereCore Service Now systems, utilizing efficient development methods that meet client needs, assuring operational correct functions and workflows. These methods take advantage of available tools to expedite the development process to configure and develop solutions on ServiceNow platform and to work with a team to implement and deliver applications and integrations in a fast-paced agile project environment.

Collaborate effectively with other ServiceNow team members, end users, clients and administrators to develop solutions and address general updates and configuration changes/requests
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Participate in ongoing production support, end user support
Participate in the execution of testing as part of the Quality Assurance process
Contribute to documenting processes and procedures
Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
Adhere to Agile methodology
Understand key aspects of the ServiceNow platform: Workflows, Forms, Client Scripts, Business Rules, UI Actions, and Core Configuration
Deliver ServiceNow integration with other third-party systems (AWS, BMC Remedy, Solar Winds, Footprints, Managed Engine, and Jira etc.)
Have working knowledge of JavaScript, GlideScript, REST, JSON and associated frameworks
Are familiar with AJAX, HTML, CSS, and SOAP
Have experience with AngularJS is a plus
Identifying and solving IT operational opportunities using process improvement tools, policy and procedure
Auditing
Participates with the CERECORE organization in organizing, leading, executing and co-leading process improvement through service management processes and application
Identify inefficient processes, workflows and assist in making them more efficient through utilization of service management applications
Collect and analyze data in systematic ways for operational KPI analytics.
Leads cost/benefit analysis for projects
Develop and maintain training of all CERECORE resources for service management applications.
Maintain up to date reference materials for service management applications including knowledge base Library
Maintain adoption analytics
Contribute to marketing strategies for service management applications utilization and knowledge.

Knowledge, Skills & Abilities

Demonstrates initiative and exceptional client relationship skills
Exceptional conflict management skills
Able to communicate effectively in both written and verbal formats across all levels of personnel and Executive management
Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities
Actively participating as a member of a team to move the team toward the completion of goals
Maintain stable performance under pressure or opposition
Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks
Ability to understand IT Operations processes and computer skills
Applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
Effective presentation skills
Possess a strong understanding of Professional and Managed service environments, and their business Functions
Other Duties as assigned

What qualifications you will need:

High School graduate or equivalent
Less than one year's experience
ServiceNow System Administrator required

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Associate Application Developer ServiceNow opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Jobs in the United States