Clinic Clerk

Location:

18030 Foundation Drive - Noblesville, Indiana, 46060 Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010. Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”. Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description:

POSITION DESCRIPTION

COUNTY OF HAMILTON, INDIANA

POSITION: Clinic Clerk DEPARTMENT: Health WORK SCHEDULE: 8:00 a.m. - 4:00 p.m., M-F STATUS: Part-time FLSA STATUS: Non-exempt 2027 HOURLY RATE: $26.7576 per hour

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Hamilton County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would cause an undue hardship.

Incumbent serves as Clinic Clerk for the Hamilton County Health Department, responsible for providing clerical support for the clinic and assisting Nurses with filing, data entry, and vaccines.

DUTIES:

Maintains confidentiality of all records by Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Answers telephone and greets visitors, responds to inquiries, provides information and assistance, takes messages, and/or refers callers to appropriate individuals or division.

Screens and verifies insurance eligibility of patients via online portals and/or phone verification to determine use of proper vaccine source.

Coordinates paperwork for clinics, including but not limited to patient records, consent and screening forms.

Checks in patients for immunization and other clinics and schedules appointments through scheduling program accordingly. Reviews clinic paperwork for completeness and accuracy.

Makes reminder calls/emails for clinics. Mails recall notices for missed appointments. Files immunization records.

Collects payment, provides receipts, and balances end-of-day fees.

Maintains patient information and records as directed by clinic nurses, including entering patient information into County database and entering data into Statewide immunization. Issues immunization records to patients or parents as needed.

Assists with organization of offsite clinics, including but not limited to verifying insurance and organizing paperwork and documents. Participates in off-site clinics and/or health fairs, including setting up and tearing down clinic supplies.

Performs a variety of clerical duties, including but not limited to faxing and copying clinic forms.

Assists at front office window, as needed.

Performs duties of billing specialist in their absence, such as billing out weekly Medicaid claims.

Participates in Health Department accreditation activities, as assigned.

Performs related duties as assigned.

I. JOB REQUIREMENTS AND DIFFICULTY OF WORK:

High school diploma or HSE required with three (3) to five (5) years office experience, experience with Medicaid, Medicare, and insurance billing preferred, and knowledge of immunization schedule needed.

Working knowledge of Department policies and procedures and State guidelines with ability to provide clerical support for the clinic and assist Nurses.

Working knowledge of standard office policies and procedures with computer skills, including word processing, spreadsheet, presentation, email, internet, and Department-specific software systems, and ability to apply such knowledge to a variety of interrelated processes, tasks, and operations.

Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence, documents, and written reports as required.

Ability to perform duties of billing specialist in their absence

Ability to provide public access to, or maintain confidentiality of, Department information and records according to State requirements.

Ability to type with speed and accuracy, and properly operate standard office equipment, including computer, printer, calculator, fax machine, copier, microfilm reader, and telephone.

Ability to effectively communicate orally and in writing with co-workers, other County departments, physician offices, schools, nurses, shelters, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.

Ability to work alone and with others in a team environment, work on several tasks at the same time, often under time pressure, and complete assignments effectively amidst frequent distractions and interruptions.

Ability to understand, follow, memorize, retain, and carry out written or oral instructions and present findings in oral or written form and appropriately respond to constructive criticism.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.

Shall comply with all employer and Department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to occasionally work evenings and weekends, travel out of town for meetings, and respond to emergencies on 24-hour basis.

As a result of the duties associated with this job, there is the potential of becoming exposed to bloodborne pathogens and other potentially infectious diseases. To safeguard employees and eliminate the liability placed on Hamilton County, employees working in this position shall begin the three shot Hepatitis B vaccination and subsequent training within 10 days of their initial job assignment per OSHA 29 CFR 1910.1030(f)(2)(i). The initial and two subsequent vaccinations shall be administered by the Hamilton County Health Department and free of charge to the employee. If the employee has previously received the three shot Hepatitis B vaccination, official documentation must be provided to the supervisor identifying the dates in which each shot was appropriately administered. A Temporary Medical Declination may be made for a period of up to six months. A Declination form must be completed, outlining the medical reasons for the temporary declination and forwarded to the Safety & Risk Manager. Employees temporarily declining the vaccine are prohibited from performing any duties in which they may be exposed to a blood borne pathogen or other potentially infectious disease until they are able to begin/continue the series of vaccinations. Failure to comply will result in termination of employment.

II. RESPONSIBILITY:

Incumbent performs standard, recurring duties according to Department policies and procedures and State and federal guidelines. Incumbent receives indirect or occasional supervision, with priorities primarily determined by service needs of the public. Errors in incumbent’s work are usually prevented through procedural safeguards and are detected through notification from other departments, agencies, or the public. Undetected errors could result in loss of time to correct.

III. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with co-workers, other County departments, physician offices, schools, nurses, shelters, and the public for purposes of assisting nurses and rendering service.

Incumbent reports directly to Office Manager.

IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a standard office environment, involving sitting for long periods, sitting/walking at will, keyboarding, lifting/carrying objects weighing under 25 pounds, bending, reaching, close/far vision, hearing sounds/communication and speaking clearly. Incumbent maintains frequent contact with the public and may respond to situations involving potential physical harm to self or others, such as a patient losing consciousness.

Incumbent is occasionally required to work evenings and weekends, occasionally required to travel out of town for conferences but not overnight, and occasionally required to respond to emergencies on 24-hour basis.

APPLICANT/EMPLOYEE ACKNOWLEDGMENT

The job description for the position of Clinic Clerk in the Hamilton County Health Department describes the duties and responsibilities for employment in this position. I acknowledge that I have received this job description and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements and responsibilities contained herein, and any subsequent revisions.

Hamilton County is an Equal Opportunity Employer. We participate in E-Verify.