Technical Content Developer

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Content Developer in Raleigh, NC/ Hybrid.

ROLE DESCRIPTION

• The Technical Content Developer (TCD) creates and maintains high-impact, accurate, accessible, engaging content. The TCD will support training efforts and provide digital and written resources for end users. This person will also advocate for end users and ensure their needs guide the types of deliverables produced. The TCD should also encourage an open and free-flowing environment for ideas and innovation to flourish and be comfortable serving in a project management role between cross-functional teams and business units. Finally, this person will play a crucial role in driving the understanding and adoption of Credit Union policies and procedures, systems, and the organization’s culture through the production of various content elements such as procedural documents, workbooks, infographics, etc. 80% is content revision 20% is new content

Breakdown in Job Responsibilities:

30% Project Management 30% Content Development 30% Communication with various teams internally (Legal/Compliance) 10% Research and remain current on content trends

SKILLS & REQUIREMENTS

• 5-8 years experience in content writing and/or instructional writing (prefer use of Adobe Creative Cloud Apps like InDesign, Illustrator, etc) along with experience using Content Management Systems like DITA, Single-Sourcing, etc This is a Jr/Mid role- they want to be able to offer promotional opportunities for someone coming in, therefore they do not want tenured individuals with more than 8 years experience. Additionally, considering is it Jr/Mid, they want someone that has some professional background with 5 years experience. Things to note: there will be some data entry involved when they migrate SharePoint sites over to their new content management platform (called NICE) however most of their day to day will involve content development ; They were originally using a UK product called Trove- a writing app for novelists. They migrated over to SharePoint and have been using SharePoint for many years but are now in the process of moving to a platform called NICE. Its a cloud-based knowledge management and content publishing platform rebranded as CXone Expert. It helps organizations create, manage, review, and publish knowledge articles for employees, customers, agents, chatbots, and AI systems. NICE has a CMS aspect to it- classified as a Knowledge Management System (KMS).
• Experience creating video tutorials and infographics- they are not doing alot of this now, but they will be soon
• Familiar with Agile workflows
• Experience with formatting / Styling
• Soft Skills are very important for this role- extremely collaborative team. Seeking someone that carries themselves very professionally but likes to have fun.
• Writing examples required upon submission. Examples can be 1) InfoGraphics 2) 5 pages of a user guide someone has created...nothing more than 5 pages please; ask candidates- give me the best representation of your writing skills Preferred Skills
• Highly preferred to come frrom regulated enviroments- like finance, insurance healthcare- but any industry domain is fine.
• Camtasia experience - this is a popular screen recording and video editing application widely used by technical writers, trainers, instructional designers, and content developers to create software demos, training videos, tutorials, and how-to documentation

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187395 - Kimberly Moore