The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking Sr. PM in for a remote opportunity.
ROLE DESCRIPTION
- We are seeking an experienced Project Manager to partner with technology leaders in organizing, governing, and advancing highly visible ServiceNow initiatives. This role will provide structure and delivery discipline across Continuous Improvement & Acceleration, Strategic Governance, platform initiatives, and the associated portfolio of work. The Project Manager will serve as a connector between leaders, delivery teams, business stakeholders, and partners, ensuring priorities are clear, commitments are tracked, risks and decisions are surfaced early, and leadership has a consistent view of progress and business value. A critical component of the role is executive communication. The Project Manager will work with initiative owners to translate detailed platform activity, backlog progress, dependencies, risks, metrics, and accomplishments into concise, decision-ready materials for senior executives and governance forums.
Strategic Initiative & Delivery Management
- Provide project management leadership across high-visibility ServiceNow strategic initiatives and continuous-improvement efforts.
- Establish clear objectives, milestones, deliverables, owners, dependencies, and expected outcomes.
- Translate broad leadership objectives into actionable work plans and maintain visibility from strategy through execution.
- Identify delivery gaps, unclear ownership, competing priorities, and dependencies requiring leadership attention.
- Drive follow-through and accountability for committed actions and objectives.
Backlog, Prioritization & Continuous Improvement
- Help leaders organize and maintain the strategic initiative and continuous-improvement backlog.
- Establish visibility into what is committed, in progress, blocked, and recommended for prioritization next.
- Maintain action and decision tracking so governance commitments translate into execution.
Executive Governance & Reporting
- Coordinate preparation for recurring executive governance and leadership reviews.
- Develop and maintain concise, executive-ready status materials with ServiceNow leaders and subject-matter experts.
- Work with presenters to ensure ownership of content and readiness to communicate decisions, risks, and outcomes.
Stakeholder & Leadership Partnership
- Build trusted working relationships with ServiceNow platform leadership, managers, technical SMEs, business stakeholders, vendors, and enterprise partners.
- Coordinate across teams where work spans organizational or platform boundaries.
- Bring the appropriate stakeholders together to resolve cross-functional dependencies.
Risk, Decision & Dependency Management
- Maintain visibility into material risks, issues, dependencies, decisions, and actions across assigned initiatives.
- Ensure each material item has clear ownership, impact, target resolution, and escalation path.
- Track decisions through completion and ensure resulting actions are reflected in plans and backlogs.
SKILLS & REQUIREMENTS
- Demonstrated project or program management experience supporting complex, highly visible technology initiatives.
- Experience working directly with senior leaders and translating detailed delivery information into executive-level communication.
- Strong experience establishing governance cadences, project controls, status reporting, backlog visibility, and accountability mechanisms.
- Experience coordinating initiatives across multiple technical and business teams.
- Demonstrated ability to organize work into clear plans, ownership, milestones, and measurable outcomes.
- Strong PowerPoint and executive presentation skills, including the ability to turn technical content into concise leadership narratives.
- Experience facilitating working sessions, leadership reviews, and governance meetings.
- Strong understanding of RAID management, dependency management, decision tracking, prioritization, and delivery governance.
- Familiarity with ServiceNow, ServiceNow platform teams, or enterprise ServiceNow initiatives.
- Experience supporting ServiceNow governance, platform modernization, automation, AI/Now Assist, CMDB, Service Mapping, demand management, or similar platform initiatives.
- PMP certification.
- Experience operating in an Agile, product, portfolio, or hybrid delivery environment.
- 5-10 years Senior IT Project/Program Management experience
- Strong executive communication & PowerPoint skills
- Experience with project governance and executive reporting
- Strong RAID, dependency & decision tracking
- Experience managing multiple initiatives/workstreams
- Strong backlog management & prioritization
- Excellent cross-functional stakeholder management
- Comfortable creating structure in ambiguous environments
- ServiceNow experience preferred, not required
- PMP preferred, not required
- Agile/product/portfolio experience preferred
- financial/banking experience
Benefits/Other Compensation
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
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Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1187414 - Kellee Jacobsen
