Jobs in the United States

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Added 2 mins ago
Administrative Technician - Park Ranger Unit
COVB City of Virginia Beach
United States
Virginia Beach Parks & Recreation is seeking a dynamic administrative professional to support the development of our new Park Ranger Unit. This is a unique opportunity to assist in building…
Added 5 mins ago
CO
Senior IT Analyst
City of Mountain View (CA)
Mountain View, CA
- $139,086 to $208,629 USD / year
…selection, implementation, and deployment. The role will also support, maintain, and continuously improve the system to support Planning, Building, development review, and other City…
Added 9 mins ago
ZZ
Principal Software Development Engineer, Design Systems (Web)
ZINC Zillow, Inc.
Remote, United States
- $185,800 to $312,400 USD / year
Zillow is accelerating AI-native product development. Your work will shape how Constellation Web evolves to support AI-assisted development and AI-generated UI, while setting and upholding…
Added 11 mins ago
First Level Request Analyst
Hays
TX
Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Added 17 mins ago
Assistant Professor - Graphic Design (Academic Year, Tenure-Track)
Ferris State University
Grand Rapids, MI
The candidate(s) selected for the position must reside in Michigan after acceptance of employment and will perform duties at a Ferris site
Added 17 mins ago
Account Specialist
Ferris State University
Grand Rapids, MI
Kendall College of Art and Design at Ferris State University is seeking an Account Specialist to support the College's academic programs and operations. This position independently performs…
Added 22 mins ago
J
Senior Program Manager
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
Coordinate external web development, translation, and print production partners, including project budgets, deliverables, and invoices.
Added 22 mins ago
J
Offensive Security Consultant / Penetration Tester
Jobgether
Remote, United States
- From $70 USD / hour
…automated, checklist-driven assessments. Working across network, web applications, APIs, cloud, wireless, and enterprise environments, you will uncover complex security weaknesses and…
Added 24 mins ago
Signal Integrity HDE, PCIe & Signal Integrity Team
Amazon Data Services, Inc.
Seattle, WA
…other words, we’re the people who keep the cloud running. We support all AWS compute, storage, accelerator servers and ensure our customers have continual access to the innovation they rely…
Added 30 mins ago
Registration Manager
BCD
United States
Quickly adapting to and learning new technologies, design methodologies and web development languages and standards.
Added 50 mins ago
Senior Financial Analyst, Commercial Finance
Mozilla
Remote, United States
…evolves. Keep operating view current as actuals come in and support with ad hoc scenarios as…
Added 54 mins ago
CO
Emergency Services Coordinator
County of Riverside
Riverside, CA
- $35.56 to $50.59 USD / hour
…with state and federal requirements; coordinate and provide support to fire and hazardous materials response teams; provide technical supervision over emergency response…
Added 54 mins ago
CO
OCCUPATIONAL THERAPIST I/II - Rehab Services - Inpatient Acute Care
County of Riverside
Moreno Valley, CA
- $48.49 to $74.55 USD / hour
…deliver evidence-based care, optimize patient outcomes, and support recovery across a diverse range of medical conditions. This position will primarilybe working with the adult population…
Added 56 mins ago
Digital Marketing Customer Success Manager
Jobgether
Remote, United States
…opportunities. Collaborating with specialized marketing, content, and web teams, you will ensure strategies remain aligned with client objectives and deliver meaningful outcomes. This role…
Added 1 hour ago
Lead Help Desk Technician
VTG
Springfield, VA
Experience supporting users of web-based enterprise applications in a help desk, service desk, customer support, or application support role.
Added 1 hour ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Heath, OH
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 1 hour ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Pensacola, FL
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 1 hour ago
Junior Groomer
Petco Animal Supplies Stores, Inc.
West Sacramento, CA
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 1 hour ago
Junior Groomer
Petco Animal Supplies Stores, Inc.
Gresham, OR
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 1 hour ago
I
Salesforce Commerce Cloud Dev Ops/Release Engineer
iSoftStone
New York, NY
- $75 to $83 USD / hour
…service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility,…
Added 1 hour ago
I
Release Orchestration and Dependency Management Specialist
iSoftStone
White Plains, NY
- $63 to $67 USD / hour
…service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility,…
Added 1 hour ago
PUBLIC INFORMATION REPRESENTATIVE SENIOR
The Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA
…the Institute's programs and mission and increase financial support. Support the Institute's efforts to build the profile of UCLA overseas ("UCLA International"). Work with Institute…
Added 1 hour ago
SO
Assistant Area Consultant Liaison Engineer (TE4)
State of Washington
Shoreline, WA
- $7,768.92 to $10,452.75 USD / month
…Shoreline, WA. In this role, you will provide professional-level support to the Northwest Region Area Consultant Liaison Engineer (ACLE), helping ensure consultant contracts are…
Added 1 hour ago
SO
Breastfeeding and Peer Counseling Consultant (HSC 3) DOH9038
State of Washington
WA
- $5,376 to $7,224 USD / month
…nutrition and health through education, referrals, breastfeeding support, and access to healthy…
Added 1 hour ago
SO
Court Business Supervisor - Data Experience Team
State of Washington
Olympia, WA
- $108,228 to $142,020 USD / year
In-Office Requirement: This position requires at least two days per week working in-office

Hays

First Level Request Analyst

TX, United States

Apply on hays.com About employer

Applications open in a new tab.

Job details

Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking First Level Request Analyst in Plano, TX.

ROLE DESCRIPTION

The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Digital Experience Centers.

Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide “White Glove” service to our customers.
Perform other duties as assigned by management.
Embrace and support mission and Winning Together Values with any partner or leader.

SKILLS & REQUIREMENTS

Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
US Citizenship is required
Acquire or hold relevant certifications required by company and/or customer.
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written, typed, and verbal)
Detailed analytical thinker
Adheres to processes but remains adaptable
Possesses a strong sense of urgency
Prioritizes team success over personal achievements
Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187350 - Heather Eastman

Apply on hays.com About employer

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Jobs in the United States