Jobs in the United States

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Added 8 mins ago
Digital/IT Program Architect - (Proposal, Capture, and Front End of the Business); Hybrid
RTX
United States
Qualifications You Must Have:
Added 8 mins ago
Digital Enterprise Architect (Associate Director) - Proposal and Front End of the Business (Hybrid)
RTX
United States
Qualifications You Must Have:
Added 10 mins ago
ZZ
Principal Software Development Engineer, Design Systems (Web)
ZINC Zillow, Inc.
Remote, United States
- $185,800 to $312,400 USD / year
…from design systems to self-service tools and foundational…
Added 11 mins ago
First Level Request Analyst
Hays
TX
Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Added 13 mins ago
Sr. Software Engineer - Design and R&D
General Motors LLC
Warren, MI
Troubleshoot and resolve production issues across the data, application, and infrastructure stack by driving root-cause analysis, stable fixes, and clear documentation.
Added 15 mins ago
SO
Maintenance Specialist-Electrician-Journey 2/Lead (PCN 250941M)
State of Alaska
Anchorage, AK
- $34.43 USD / hour
…challenges faced daily, where routine maintenance keeps Alaska's infrastructure…
Added 20 mins ago
Cyber Full Stack Senior Consultant
Deloitte
Kansas City, MO
+ Implementing data discovery, classification, data loss prevention (DLP), encryption, public key infrastructure (PKI), and related cryptographic capabilities
Added 21 mins ago
CO
Transportation Construction Inspector
Commonwealth of Pennsylvania
Harrisburg, PA
- $46,827 to $70,592 USD / year
…project oversight. Make a meaningful impact on transportation infrastructure that serves travelers across the Commonwealth every…
Added 21 mins ago
CO
Highway Materials Lab Tester (Materials Technician 1)
Commonwealth of Pennsylvania
Harrisburg, PA
- $41,506 to $61,927 USD / year
…and play a key role in supporting high quality transportation infrastructure. This position offers hands on laboratory experience working with asphalt materials used throughout the…
Added 22 mins ago
VP, Strategic Business Development
Jobgether
Remote, United States
The VP, Strategic Business Development will lead the creation and execution of high-impact commercial partnerships across the AI infrastructure, cloud, and enterprise technology ecosystems.
Added 22 mins ago
Senior Safety Manager
Jobgether
Remote, United States
Certified Health and Safety Technician (CHST) certification required
Added 22 mins ago
J
Senior Bid & Pursuit Manager - IT Services / Cloud
Jobgether
Remote, United States
- $35 to $50 USD / hour
…proposals clearly communicate business value. Working across cloud, infrastructure, and digital workplace services, you will help position solutions that meet customer needs while…
Added 30 mins ago
DO
Business Systems Administrator
Department of Public Safety
Augusta, ME
- $58,801.6 to $85,555.2 USD / year
…techniques used to analyze and develop functional and organizational infrastructure requirements. Knowledge of applicable state and federal laws, rules, and regulations. Knowledge of…
Added 43 mins ago
Senior Tools Governance Manager, Marcom
Apple
Sunnyvale, CA
…governance framework and running the reliable technology and infrastructure the organization depends on. The team covers AI, tools, vendor, and data governance, along with Marcom Security…
Added 43 mins ago
Senior Data Governance Manager, Marcom
Apple
Sunnyvale, CA
…governance framework and running the reliable technology and infrastructure the organization depends on. The team covers AI, tools, vendor, and data governance, along with Marcom Security…
Added 43 mins ago
Machine Learning Engineer
Apple
Cupertino, CA
Experience building ML infrastructure, frameworks or services used by multiple teams
Added 46 mins ago
PM
Network Engineer - Collaboration & Enterprise Connectivity
Prologis Management
Denver, CO
- $83,000 to $114,000 USD / year
…throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply…
Added 49 mins ago
Senior Sales Systems Engineer (Field based)
Stryker Employment Company, LLC
Columbus, OH · Burlington, VT · Hartford, CT · Boston, MA
You will qualify our customer's network infrastructure via assessments using Ekahau AI Pro Survey, Omnipeek, and Wireshark analysis tools
Added 52 mins ago
Analyst - Power & Utilities - Global Corporate & Investment Bank
MUFG Bank, Ltd.
NY
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day
Added 52 mins ago
Design Project Manager (Architect)
Aviation Enterprise
United States
…renovation, phased construction, and integration of new systems and infrastructure within complex occupied…
Added 56 mins ago
Release Train Engineer
Regions Bank
Charlotte, NC · Birmingham, AL · Atlanta, GA
Added 56 mins ago
Senior AI & MLOps Engineer
Jobgether
Remote, United States
…continuous improvement. Working closely with client architects, infrastructure teams, security specialists, and business stakeholders, you will drive successful technical implementations.…
Added 57 mins ago
Senior Director, Technology Operations & Security
YPO, Inc.
Remote, United States
…YPO associates to operate effectively, including corporate infrastructure, enterprise IT services, end-user technology, access management, and IT support. The role also leads YPO's…
Added 1 hour ago
Chief of Staff
Alpha II
United States
Demonstrated experience building operating infrastructure from scratch - planning cycles, delivery cadences, budget governance, cross-functional alignment frameworks
Added 1 hour ago
FI
Sr Territory Account Manager (Enterprise)
F5, Inc. (United States)
United States
- $132,500 to $198,700 USD / year
· 5+ years of experience in enterprise software sales, ideally in cybersecurity, infrastructure, or AI-related solutions

Hays

First Level Request Analyst

TX, United States

Apply on hays.com About employer

Applications open in a new tab.

Job details

Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking First Level Request Analyst in Plano, TX.

ROLE DESCRIPTION

The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Digital Experience Centers.

Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide “White Glove” service to our customers.
Perform other duties as assigned by management.
Embrace and support mission and Winning Together Values with any partner or leader.

SKILLS & REQUIREMENTS

Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
US Citizenship is required
Acquire or hold relevant certifications required by company and/or customer.
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written, typed, and verbal)
Detailed analytical thinker
Adheres to processes but remains adaptable
Possesses a strong sense of urgency
Prioritizes team success over personal achievements
Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187350 - Heather Eastman

Apply on hays.com About employer

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Jobs in the United States