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EC
Lead Quality Technician - 2nd Shift
Eaton Corporation
Jackson, MI
- $56,000 to $83,000 USD / year
Knowledge of APQP tools including MSA/Gauge R&R and SPC.
Added just now
Infrastructure Engineer I
AF Group
Kalamazoo, MI
…* Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure.n * Follow industry best practices for maintaining multi-cloud workloads.n *…
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Software Engineer II- ECM Specialization
AF Group
Kalamazoo, MI
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Scrum Master
AF Group
Kalamazoo, MI
…Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly. * Creates self-organizing agile teams…
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Instrument and Electrical Technician
BASF
Livonia, MI
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill…
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Peer Apprentice
Veterans Affairs, Veterans Health Administration
Saginaw, MI
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Business Development Manager, Systems - Hybrid - Troy, MI
Stanley Black and Decker
Troy, MI
Discounts on Stanley Black & Decker tools and other partner programs.
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AS
FS J2EE/Angular Engineer
Apex Systems, Inc
Dearborn, MI
- $40 to $65 USD / hour
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FS Python / JavaScript Engineer
Apex Systems, Inc
Dearborn, MI
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Homologation Program Planning & Compliance Engineer
Apex Systems, Inc
Dearborn, MI
…compliance-related workflows. - Assist with automation efforts using tools such as Power BI, Power Automate, VBA, Python, or similar technologies. Team Environment - Highly collaborative…
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Enterprise Data Architect
Apex Systems, Inc
Dearborn, MI
…Additionally, 4 or more years of experience using data modeling tools such as Power Designer is required, alongside experience utilizing Google Cloud Platform (GCP) technologies including…
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ADAS Design & Release Engineer
Ford Motor Company
Dearborn, MI
1+ years of experience with Automotive Component or Subsystem Product Development tools and processes.
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HIL Development Supervisor – Battery Management System
Ford Motor Company
Dearborn, MI
Develop and maintain HIL systems and supporting tools for automated testing of BMS and power conversion components, including DC/DC converters, chargers, and DC fast charging (DCFC)…
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Product Development Engineer - Internal Propulsion Thermal Systems
Ford Motor Company
Dearborn, MI
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, etc)
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Forward Model Quality Chief, Underbody Systems Engineering, Vehicle Engineering and Design Assurance
Ford Motor Company
Dearborn, MI
Own and evolve the Forward Model Assessment (FMA) process and risk-based audits, including AI-enabled tools, to cover emerging technologies and high-risk areas.
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Postdoctoral Scholar-Fixed Term
Michigan State University(MSU)
East Lansing, MI
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Learning Experience Designer
University of Michigan
Ann Arbor, MI
Apply research and evidence-based practices from the Office of Digital Education to the development of curricular and co-curricular courses, resources, and tools.
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Database Analyst/Programmer Senior
University of Michigan
Ann Arbor, MI
Develop and manage datasets from healthcare data sources using SAS, SQL, or similar tools.
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Research Administrator Senior (underfill Intermediate)
University of Michigan
Ann Arbor, MI
…sponsored research using MReports, Business Objects and other tools. This includes reviewing financial…
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Clinical Information Analyst Lead
University of Michigan
Ann Arbor, MI
…developing and pilot testing of data collection strategies and tools as well as providing education to the program participants. Suggest options for improving quality, identify potential…
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Support Technician Associate
University of Michigan
Ann Arbor, MI
TSG is responsible for the development and support of systems and tools used to manage survey and data collection operations including managing sample/participant lists, creating computer…
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Principal Data Architect
University of Michigan
Ann Arbor, MI
…definitions, and API-layer structures) that let downstream tools change behavior without code…
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NURSING SUPERVISOR (Troy Medical Campus, Post Anesthesia Care Unit/Short Stay Unit)
University of Michigan
Ann Arbor, MI
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Robotics Communications Manager
University of Michigan
Ann Arbor, MI
Outreach and Department Operations: Provide support of department events, media, and communication tools.
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Accessibility Developer
University of Michigan
Ann Arbor, MI
The Library Accessibility Developer will collaborate with colleagues across the Library to develop and expand important components of our digital infrastructure as we adapt our processes…

Hays

First Level Request Analyst

TX, United States

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Job details

Apply by: Jan 29, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking First Level Request Analyst in Plano, TX.

ROLE DESCRIPTION

Provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Digital Experience Centers.

Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide “White Glove” service to our customers.
Perform other duties as assigned by management.
Embrace and support mission and Winning Together Values with any partner or leader.

SKILLS & REQUIREMENTS

Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
US Citizenship is required
Acquire or hold relevant certifications required by company and/or customer.
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written, typed, and verbal)
Detailed analytical thinker
Adheres to processes but remains adaptable
Possesses a strong sense of urgency
Prioritizes team success over personal achievements
Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187293 - Heather Eastman

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Skills

Technical support
Communication skills
Leadership
Documentation
Troubleshooting
Microsoft Office
ServiceNow
Adaptability

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