Jobs in the United States

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Added 36 mins ago
Deputy Operations Manager
CACI International
National Harbor, MD
…properly logged, routed, monitored, and updated in the ITSM tool (ServiceNow), and that communications with users are timely and…
Added 36 mins ago
Pn Software Engineer (Remote)
CareFirst
Baltimore, MD
Added 2 hours ago
AIT Associate IT Service Desk Analyst
AdventHealth
Altamonte Springs, FL
Analyzes, triages, and resolves information technology incidents and requests using remote control technologies and knowledge documentation to support customer needs.
Added 4 hours ago
CC
Senior Infrastructure Security Engineer
Centene Corporation
Jefferson City, MO
- $87,000 to $161,300 USD / year
Workflow, collaboration, and reporting: ServiceNow, Microsoft 365, SharePoint, Power BI, Jira, and project tracking tools.
Added 4 hours ago
Senior End User Technician
CACI International
Arlington, VA
Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired
Added 4 hours ago
Axonius Platform Systems Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
Experience designing or administering Axonius, ServiceNow CMDB, Tanium, CrowdStrike, BigFix, JAMF, Intune, Rapid7, or Qualys
Added 4 hours ago
Digital Transformation Specialist, Junior
BOOZ, ALLEN & HAMILTON, INC.
Norfolk, VA
Experience with Java, Python, JavaScript, SQL, ServiceNow, Salesforce, Pega, Appian, PowerApps, or OpenText
Added 6 hours ago
Full Stack Developer & Automation Specialist
Leidos
Atlanta, GA
Leidos' Health and Services Sector is seeking a Full Stack Developer & Automation Specialist to work onsite in Atlanta, Georgia
Added 7 hours ago
T
Manager, Business Systems
TEKsystems
Martinez, CA
- $85 to $95 USD / hour
Experience in implementing at least one large vendor software system with 500+ users (ServiceNow, UKG)
Added 7 hours ago
Systems Administrator
Ross Stores, Inc.
Dublin, CA
Experience using ServiceNow or similar ITSM platforms.
Added 7 hours ago
CA
Senior Administrative Analyst (Technology Procurement Analyst) - ITS (SPFUC) - 1823
City and County of San Francisco
San Francisco, CA
- $126,126 to $153,296 USD / year
This is a hybrid position that currently requires four days per week in the office and allows one remote workday per week.
Added 10 hours ago
IT Desktop Support - 3051157
Apex Systems, Inc.
Point Pleasant, WV
Added 10 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 10 hours ago
Multifunction Services Associate Supervisor
University of Michigan
Ann Arbor, MI
Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
Added 10 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 12 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Communication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:
Added 12 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Communication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:
Added 14 hours ago
First Level Request Analyst
Hays
TX
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Added 15 hours ago
Senior ServiceNow Developer
Jobgether
Remote, United States
As a Senior ServiceNow Developer, you will design, develop, and maintain enterprise-level applications and integrations on the ServiceNow platform in support of a major national laboratory.…
Added 15 hours ago
Documentation and Technical Writer
Jobgether
Remote, United States
…accessibility requirements and ITIL v4 best practices. This fully remote opportunity is ideal for a detail-oriented professional who combines strong technical writing skills with an…
Added 15 hours ago
J
Director of Client Services
Jobgether
Remote, United States
- $180,000 to $210,000 USD / year
Strong understanding of IT infrastructure, cloud services, enterprise applications, and security technologies, particularly Microsoft Azure, ServiceNow, and Adobe Cloud.
Added 16 hours ago
WAN Engineer
Jobgether
Remote, United States
…distributed facilities, data centers, cloud environments, and remote locations. You will work with Cisco technologies, routing and switching protocols, telecommunications circuits, and…
Added 16 hours ago
J
Senior Cybersecurity Analyst (Service Recovery)
Jobgether
Remote, United States
- $125,000 to $130,000 USD / year
…capabilities within a federal government environment. In this remote role, you will develop and maintain recovery strategies that help ensure critical systems and services remain available…
Added 16 hours ago
J
Professional Services Operations Manager
Jobgether
Remote, United States
- $125,000 to $130,000 USD / year
…capabilities within a federal government environment. In this remote role, you will develop and maintain recovery strategies that help ensure critical systems and services remain available…
Added 16 hours ago
Customer Service Engineer IRP (VA ESOM)
Kentro
Grand Island, NE
…The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over…

Hays

First Level Request Analyst

TX, United States

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Job details

Apply by: Jan 29, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking First Level Request Analyst in Plano, TX.

ROLE DESCRIPTION

Provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Digital Experience Centers.

Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide “White Glove” service to our customers.
Perform other duties as assigned by management.
Embrace and support mission and Winning Together Values with any partner or leader.

SKILLS & REQUIREMENTS

Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
US Citizenship is required
Acquire or hold relevant certifications required by company and/or customer.
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written, typed, and verbal)
Detailed analytical thinker
Adheres to processes but remains adaptable
Possesses a strong sense of urgency
Prioritizes team success over personal achievements
Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187293 - Heather Eastman

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More about this job

Skills

Technical support
Communication skills
Leadership
Documentation
Troubleshooting
Microsoft Office
ServiceNow
Adaptability

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