Jobs in the United States

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Added 13 mins ago
Sr. Manager, Finance Transformation (HYBRID)
McCormick & Company
HUNT VALLEY, MD
…Transformation Strategy and be responsible for leading a Sr. Financial Analyst. We are seeking a Sr. Manager, Finance Transformation to lead the execution of initiatives that strengthen…
Added 31 mins ago
ND
Managing Director, Data & AI
NTT DATA Americas, Inc.
Baltimore
- $150,000 to $350,000 USD / year
Executive Analyst, Advisor & Ecosystem Engagement
Added 40 mins ago
A
Procurement Analyst
Actalent
Woburn, MA
- $40 to $50 USD / hour
Pay and BenefitsThe pay range for this position is $40.00 - $50.00/hr. Individual compensation offered for this position within this range will depend on many factors, including…
Added 42 mins ago
Regional Security Cooperation Analyst (5811)
SMX
Aiea, HI · Hollywood, MD
SMX is seeking a self-starter, highly motivated Senior Security Cooperation Analyst to support SOCPAC J5 Directorate. The candidate will be required to shepherd operations, activities and…
Added 42 mins ago
Oracle Fusion Projects Senior Business Analyst (5807)
SMX
Newtown, PA
We are seeking an experienced Oracle Fusion Projects Senior Business Analyst to join our dynamic team. The successful candidate will serve as a subject matter expert (SME) in Oracle Fusion…
Added 43 mins ago
HA
Senior Analyst, Financial Transactions & Policy
Howmet Aerospace
Pittsburgh, PA
- $80,000 to $100,000 USD / year
Howmet Aerospace is currently in search of a Senior Analyst, Financial Transactions & Policy to join the Controllership department in Pittsburgh, PA.
Added 1 hour ago
Associate Director/ Director, Content Innovation & Visualization
S&P Global
Virtual, NY
The Content Innovation & Visualization team works across S&P Global Ratings to make complex information easier to understand, explore, and act on. Bringing together business knowledge,…
Added 1 hour ago
Director of Product Management - Credit Analytics
S&P Global
New York, NY
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…
Added 1 hour ago
Executive Assistant – Global Head of Growth & Enablement, New York, Dallas or London
S&P Global
New York, NY
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…
Added 1 hour ago
HRIS Analyst
Beacon Hill Staffing Group
NEW YORK, NY
Added 1 hour ago
North American Cyber Insurance Pricing Lead
AXIS
NY · Red Bank, NJ · Stamford, CT · Short Hills, NJ
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk…
Added 2 hours ago
Sr. Revenue Systems Analyst
Powerfleet
Remote, United States
We are seeking a hands-on and operationally sharp Sr. Revenue Systems Analyst to support the effectiveness of our global revenue organization. This role sits at the intersection of GTM…
Added 2 hours ago
Transaction Analyst
Jones Lang LaSalle
Denver, CO
…our team as we help shape a brighter way forward. Transaction Analyst What this job involves: As a Transaction Analyst at JLL, you'll be at the heart of our transaction management…
Added 2 hours ago
Transaction Analyst
Jones Lang LaSalle
Denver, CO
…our team as we help shape a brighter way forward. Transaction Analyst What this job involves: As a Transaction Analyst at JLL, you'll be at the heart of our transaction management…
Added 2 hours ago
Analyst, Brokerage
Jones Lang LaSalle
Denver, CO
Added 2 hours ago
Analyst, Brokerage
Jones Lang LaSalle
Denver, CO
Added 2 hours ago
Analyst, Brokerage
Jones Lang LaSalle
Denver, CO
Added 3 hours ago
Semiconductor Markets - Senior Analyst
Informa Group Plc.
Remote, United States
…world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE…
Added 3 hours ago
A
Cybersecurity Director
Accenture
Detroit, MI
- $132,500 to $338,300 USD / year
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40…
Added 4 hours ago
Regional Principal Analyst, Falcon Complete (Remote)
CrowdStrike, Inc.
Remote, United States
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 4 hours ago
Analyst I, Falcon Complete GovCloud (Hybrid, St. Louis)
CrowdStrike, Inc.
St. Louis, MO
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 4 hours ago
Analyst I, Falcon Complete (Remote, PST/MST)
CrowdStrike, Inc.
Remote, United States
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 4 hours ago
Analyst I, Falcon Complete (Remote, PST/MST)
CrowdStrike, Inc.
Remote, United States
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 4 hours ago
SVP, Product Marketing (Remote)
CrowdStrike, Inc.
Remote, United States
The SVP of Product Marketing owns the global product marketing strategy for the Falcon platform, including positioning, messaging, and go-to-market strategy for the platform, products, and…
Added 4 hours ago
Sr. Associate - F&A - I2C 5B
Genpact LLC
Remote, United States
…exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale…

Hays

First Level Request Analyst

TX, United States

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Job details

Apply by: Jan 29, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking First Level Request Analyst in Plano, TX.

ROLE DESCRIPTION

Provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Digital Experience Centers.

Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience
Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide “White Glove” service to our customers.
Perform other duties as assigned by management.
Embrace and support mission and Winning Together Values with any partner or leader.

SKILLS & REQUIREMENTS

Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
US Citizenship is required
Acquire or hold relevant certifications required by company and/or customer.
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written, typed, and verbal)
Detailed analytical thinker
Adheres to processes but remains adaptable
Possesses a strong sense of urgency
Prioritizes team success over personal achievements
Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187293 - Heather Eastman

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More about this job

Skills

Technical support
Communication skills
Leadership
Documentation
Troubleshooting
Microsoft Office
ServiceNow
Adaptability

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