Customer Service representative

Customer Service Representative (Dental Insurance) | Remote California | $20/hr

Your New Company

Join a globally recognized leader in insurance, employee benefits, and financial services that has been helping people protect what matters most for more than 150 years. This organization serves millions of customers and works with many of the largest employers in North America, earning a reputation for stability, innovation, and exceptional customer care. Its customer-first culture is built around trust, empathy, and delivering outstanding service experiences.

Your New Job

Customer Service Representative | Customer Care Advocate | Call Center Representative | Dental Insurance Specialist

Are you passionate about helping people and delivering exceptional customer experiences? We're hiring Customer Service Representatives / Customer Care Advocates to support members with their dental insurance and benefits inquiries. This is an outstanding opportunity to join a high-performing customer service team where you'll handle inbound calls and emails, resolve customer concerns, answer questions about insurance coverage, claims, benefits, and policy information, and ensure every interaction leaves a positive impression. If you're searching for a remote customer service job, work from home call center role, dental insurance customer service position, or customer care advocate opportunity, this role offers stability, growth, and the chance to build valuable experience with a highly respected organization.

Key Responsibilities

• Provide exceptional customer support via phone and email
• Assist customers with dental insurance benefits, claims status, coverage questions, and policy information
• Research and resolve customer inquiries efficiently and professionally
• Navigate multiple systems and applications while speaking with customers
• Process customer transactions accurately and timely
• Build strong customer relationships through empathy, active listening, and problem-solving
• Deliver a world-class customer experience during every interaction

What You Need to Succeed

We're looking for individuals with strong communication skills and a genuine desire to help others.

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of customer service experience
• Experience in call center, retail, hospitality, restaurant, or customer-facing environments
• Strong verbal communication and active listening skills
• Ability to multitask across multiple systems and applications
• Strong computer and typing skills
• Ability to work a flexible schedule between 5:00 AM and 8:00 PM PST, Monday through Friday
• Must reside in California
• Must be legally authorized to work in the United States

Preferred Skills

• Call Center Representative experience
• Customer Care Advocate experience
• Dental insurance experience
• Health insurance or employee benefits experience
• Dental office experience
• Salesforce experience
• Claims processing or benefits administration knowledge
• Strong customer relationship management skills

What You Get in Return

This opportunity combines the flexibility of remote work with the stability of supporting one of the most recognized names in the insurance and employee benefits industry.

Through Hays, you'll receive:

• Competitive pay at $20.00 per hour
• Fully remote work environment
• Medical, Dental, Life Insurance, and 401(k) benefits
• Dedicated support from an experienced Hays recruiter
• Resume guidance and interview coaching
• Ongoing career development support
• Access to future opportunities with leading employers
• The opportunity to build valuable customer service, insurance, and contact center experience with a globally recognized organization

This is an excellent fit for professionals looking to grow a long-term career in customer service, insurance, employee benefits, claims support, customer care, contact center operations, or healthcare benefits administration.

What You Need to Do Now

If you're ready to take the next step in your customer service career and join a company known for delivering exceptional experiences to its customers, apply today. Interviews are moving quickly, and opportunities to join an organization of this caliber don't stay open for long. Apply now to be considered for this Remote Customer Service Representative opportunity.

#1185471 - Brianna Bauters