Jobs in the United States

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Added 6 mins ago
TT
Software Engineer, Marketplace
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $300,000 USD / year
The role is based in the office five days per week, Monday through Friday.
Added 6 mins ago
TT
Senior/Staff Software Engineer, Platform
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
…AI-powered finance automation. You will develop foundational systems used across the product, helping engineering teams deliver reliable tools for finance…
Added 9 mins ago
Customer Engineer
Hays
GA
Our client is seeking Customer Engineer in Smyrna, GA.
Added 39 mins ago
Senior Director, Software and Quality Engineering
OneStream
United States
OneStream is the AI operating system for modern finance. As Sr. Director, Software and Quality Engineering, you will lead our unified software development and quality engineering…
Added 40 mins ago
Sr Tech Support Engineer MI -1 (for medical imaging devices)
Fujifilm
Jefferson City, MO
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue…
Added 43 mins ago
WV
Transportation Executive Administrator - Kanawha Co.
West Virginia
Charleston, WV
- $38.87 USD / hour
This position works with little direction and minimal day-to-day oversight. The State Highway Engineer sets priorities and expects the Executive Administrator to decide how the work gets…
Added 45 mins ago
Forward Deployed Engineer (Alluvial)
Jacobs
Portland, OR
Location: Hybrid 2 days per week at any US based Jacobs office
Added 45 mins ago
Mechanical / Manufacturing Engineer
Precinmac
Albany, OR
We are seeking a motivated Mechanical/Manufacturing Engineer to support the design, development, and manufacturing of custom mechanical components and assemblies for a diverse range of…
Added 1 hour ago
L
Combat Management Systems Engineer
Lyntris
San Diego, CA
- $120,000 to $160,000 USD / year
We are seeking a Combat Management Systems Engineer to support the design, integration, testing, and validation of combat management systems, tactical command-and-control capabilities, and…
Added 1 hour ago
TT
Senior Software Engineer, Customer Studio Backend
True Talent Solutions Partners
Remote, United States
- $180,000 to $320,000 USD / year
…from their warehouse. This senior role combines distributed systems engineering with product thinking, with opportunities to shape architecture and deliver improvements that matter to…
Added 1 hour ago
Software Engineer Principal
SAIC
Remote, United States
Candidates must have the ability to get a Secret Security clearance
Added 1 hour ago
Senior Principal Process Engineer
Northrop Grumman
Radford, VA
Must possess a valid driver’s license (Real ID)
Added 1 hour ago
System Engineer
SAIC
Stafford, VA
Systems safety analysis of hardware and software for US Marines Corps weapons systems.
Added 1 hour ago
Electrical Systems Engineer
Northrop Grumman
Stafford, VA
Northrop Grumman Defense Systems is seeking an Electrical Systems Engineer to work for our Whisper program at a government customer site in Stafford, Virginia.
Added 1 hour ago
Senior Systems Integration Engineer - Secret
Parsons Corporation
Centreville, VA
Must have an active Secret clearance · Must have a Valid US Passport
Added 1 hour ago
Software Test Engineer (Level 2 or 3) AHT
Northrop Grumman
Dulles, VA
Northrop Grumman Space Systems is seeking a Software Test Engineer to support the verification and validation of mission-critical satellite ground software. In this role, you will develop &…
Added 1 hour ago
Network Security Engineer
SAIC
Suffolk, VA
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence…
Added 1 hour ago
Cyber Data Analysis Engineer III
CACI International
Springfield, VA
A Cyber Data Analysis Engineer designs, builds, and maintains the enterprise environment for collecting, storing, and displaying data that supports cybersecurity efforts. In this role,…
Added 1 hour ago
A/AI Machine Learning Engineer
Lockheed Martin
Manassas, VA
…projects. Be a part of the Lockheed Martin Rotary and Mission Systems (RMS) Artificial Intelligence (AI) team. Work with our team as we develop cutting edge tools for our Navy customer…
Added 1 hour ago
Full Stack Software Developer/Engineer
CACI International
Sterling, VA
Clearance: Must have TS/SCI with CI poly (or be willing to take CI poly)
Added 1 hour ago
ENGINEER STRUCTURAL 3
Huntington Ingalls Industries
Newport News, VA
…ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the…
Added 1 hour ago
Senior Software Engineer
Northrop Grumman
Newport News, VA
Northrop Grumman is seeking a Sr Software Engineer for our GCCS-J program in Newport News, Va.
Added 1 hour ago
ENGINEER SYSTEMS 1
Huntington Ingalls Industries
Newport News, VA
…risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test,…
Added 1 hour ago
ENGINEER NUCLEAR 4
Huntington Ingalls Industries
Newport News, VA
…ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the…
Added 1 hour ago
SOFTWARE DEVELOPMENT ENGINEER 1
Huntington Ingalls Industries
Newport News, VA
…control models. Simulates real-time operations and develops software that simulates behavior of systems. Develops integrates and uses advanced graphical user interfaces and visualization…

Hays

Customer Engineer

GA, United States

Apply on hays.com About employer

Applications open in a new tab.

Job details

Apply by: Feb 12, 2027
Experience: 2+ years of experience in a Level 2 IT support role.
Posting language: English
Posted: Nov 13, 2026

Original job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking Customer Engineer in Smyrna, GA.

ROLE DESCRIPTION

We are seeking a skilled and customer-focused Level 2 IT Support Technician to join our team. This role provides onsite technical support to internal and external users, including hardware and software troubleshooting, ticket resolution, and escalation support.

Provide onsite or remote Level 2 IT technical support.
Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
Troubleshoot hardware and software issues related to Windows 11 devices.
Escalate unresolved issues to the appropriate support teams.
Deliver exceptional customer service while maintaining a high level of professionalism.
Document resolutions and follow standard IT support procedures. Technical Environment Operating Systems: Windows 11 (desktop/laptop) Ticketing System: Remedy (Helix) or similar Environment: Enterprise/corporate IT service support

SKILLS & REQUIREMENTS

2+ years of experience in a Level 2 IT support role.
Strong troubleshooting and communication skills.
Solid understanding of IT support practices in a corporate setting.
Experience documenting support activities and following escalation procedures.
Experience using Remedy (Helix) or similar ticketing tools.
Familiarity with ITIL best practices.
CompTIA A+ or ITIL

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1187472 - Heather Eastman

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Jobs in the United States