Business Intel Analyst

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Business Intel Analyst in Vienna, VA/Hybrid.

ROLE DESCRIPTION

The Business Intelligence Analyst, QCRM Reporting & Analytics supports Quality Control Risk Management by delivering accurate, timely, and actionable reporting and analytics for QCRM leaders, Real Estate Lending business partners, and audit or exam stakeholders. This role maintains recurring reports and dashboards, validates reporting outputs, analyzes trends and risks, supports ACES reporting and related system administration activities, and helps translate business needs into clear reporting requirements and deliverables. The position also supports data validation, access governance, process documentation, audit-ready evidence, and intake coordination for reporting, dashboard, data, system, and access-related requests.

• Recurring QCRM reporting, dashboards, and management-level reporting deliverables
• Data validation, reconciliation, quality checks, and report approval evidence
• ACES reporting, import support, system administration, and related access governance activities
• Reporting intake, requirements gathering, stakeholder communication, and issue escalation
• Procedure documentation, audit-ready evidence, knowledge transfer, and reporting modernization initiatives
• Create, refresh, validate, and distribute recurring QCRM reports and dashboards, including monthly QC reporting, Front Line, Middle Management, Senior Management, Servicing Executive, billable loan, reverification, overturned and unresolved, and other assigned reporting deliverables.
• Analyze QC results, trends, defects, exceptions, AOR responses, operational patterns, and emerging risks to provide meaningful insights that support leadership review, coaching opportunities, business partner communication, audit readiness, and strategic and operational decision-making.
• Apply data validation, cleaning, reconciliation, and quality control techniques before reports are submitted for leadership review, management approval, portal posting, or business unit distribution.
• Maintain documented validation, approval, and evidence records by coordinating with Assistant Managers, Managers, and other designated reviewers through approved QCRM documentation channels.
• Use business intelligence tools, Power BI, ACES reporting functionality, SQL, Excel, Power Query, approved data sources, and other reporting tools to build, refresh, troubleshoot, and improve reporting output.
• Support QCRM access governance by processing authorized user access requests, applying role-based guidance, documenting business justification where required, and escalating unclear or unusual requests before access changes are made.
• Understanding of data lineage, source-to-report traceability, change control, and reporting governance practices.

SKILLS & REQUIREMENTS

• 2 to 5 years of experience in data analysis, reporting, business intelligence, quality control reporting, risk reporting, operational analytics, or a related field.
• Basic understanding of business operations, quality control processes, risk management, reporting lifecycles, or mortgage/servicing-related business functions.
• Effective skill using business intelligence applications, reporting platforms, dashboard tools, spreadsheet applications, cloud-based reporting tools, or data visualization tools.
• Knowledge of data cleaning, validation, reconciliation, data structures, data quality practices, and data manipulation techniques used to support accurate and reliable reporting.
• Ability to translate business needs into report specifications, required data elements, intended audiences, data source requirements, and user-friendly reporting outputs.
• Ability to apply research, analytical thinking, and problem-solving skills to identify trends, validate results, explain variances, and support root cause analysis.
• Strong attention to detail, sound judgment, effective written and verbal communication skills, and the ability to meet recurring reporting deadlines.
• Experience with Power BI, SQL, Excel, Power Query, ACES, Business Objects, SharePoint, ADO, workflow intake tools, or similar reporting and analytics platforms.
• Ability to translate complex reporting requirements into practical, user-friendly outputs that support business decisions and reduce operational, compliance, or audit risk.
• 2-5 years of Business Intelligence, Reporting, Data Analysis, or Analytics experience
• Power BI, SQL, Excel (advanced reporting & analysis)
• Power Query
• Dashboard development
• Data validation & reconciliation
• Reporting & analytics
• Data quality management
• Root cause analysis
• Requirements gathering
• Audit support & audit-ready documentation
• Access governance / user access management
• Report automation and process improvement
• Strong analytical and problem-solving skills
• ACES
• Business Objects
• SharePoint
• Azure DevOps (ADO)
• Mortgage lending experience
• Mortgage servicing experience
• Quality Control (QC) reporting
• Risk management reporting
• Investor reporting
• Regulatory/audit experience
• Data governance
• Access governance
• Financial services experience

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#1186056 - Kellee Jacobsen