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Technical Program Manager
Federato
Remote, United States
…matter. That's why we built our platform to be AI-native from day one. That's why you can do here what you can never do at a legacy software company. move fast and prove it, not theorize…
Added just now
Design & Furniture Expert
Euromarket Designs, Inc.
United States
…sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our…
Added 1 min ago
Project Manager - Partner Activation
Cisco Systems, Inc.
Remote, United States
In this role, you will manage the day-to-day operations of program and incentive reporting, serving as a critical partner to internal and external stakeholders. You will own medium-to-large…
Added 1 min ago
Product Manager, Collaboration Endpoints
Cisco Systems, Inc.
RTP, NC
As a Product Manager for our Collaboration Endpoints team, you will design, develop, and manage activities for our Endpoints product line throughout the entire product lifecycle - from…
Added 2 mins ago
Store Manager - Kay Jewelers - Lake City Mall
Sterling Inc
Lake City, FL
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 2 mins ago
Store Manager - Kay Jewelers - The Mall at Robinson
Sterling Inc
Pittsburgh, PA
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 4 mins ago
Wedding Venue General Manager
Wedgewood Weddings
Castro Valley, CA
Our General Manager in Training (GMIT) program isn’t a beginner’s course - it’s a focused development track for established leaders who want to master the Wedgewood way before running a…
Added 4 mins ago
Wedding Venue General Manager
Wedgewood Weddings
San Diego, CA
The General Manager in Training program is how you get on that list.
Added 4 mins ago
Launch Sr PM, ARS
Amazon.com Services LLC
Austin, TX · Nashville, TN · Arlington, VA · Bellevue, WA · New York, NY
…benchmark rates. We are looking for a customer-obsessed Sr Program Manager with proven program management experience and a strong track record of delivering results to own and execute…
Added 5 mins ago
Store manager, Reno, NV
Starbucks Coffee Company
Reno
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Chickasha/Lawton
Starbucks Coffee Company
Chickasha · Lawton
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Pottstown/Phoenixville, PA
Starbucks Coffee Company
Pottstown · Phoenixville
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Harlem and Montrose, Chicago, IL
Starbucks Coffee Company
Norridge
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, West Palm Beach, FL
Starbucks Coffee Company
West Palm Beach
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Fayetteville, AR
Starbucks Coffee Company
Fayetteville
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Jasper, IN
Starbucks Coffee Company
Jasper
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Hookset, NH
Starbucks Coffee Company
Hooksett
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Mequon/Grafton/Germantown, WI
Starbucks Coffee Company
Mequon
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Downtown Portland
Starbucks Coffee Company
Portland
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Marlton/ Mount Laurel, NJ
Starbucks Coffee Company
Cherry Hill · Evesham Township
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Store manager, Rochester/Lake Orion, MI.
Starbucks Coffee Company
Rochester
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 5 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 5 mins ago
Store Manager
Bridgestone Retail Operations, LLC.
United States
Medical, Dental and Vision – Starting day 1 for all our teammates
Added 5 mins ago
Distribution Center Supervisor
Firestone Industrial Products Company, L
United States
The Distribution Center Supervisor leads day-to-day warehouse operations to achieve safety, quality, delivery, cost, and productivity (SQDCP) objectives. This role directs hourly teammates…
Added 5 mins ago
Industrial Security Manager - Level 2
Northrop Grumman
Dulles
…spirit to our collaborative teams. As an Industrial Security Manager – Level 2 located in Dulles, VA, you’ll be a linchpin in missions of paramount importance, defining the art of the…

HAVI

Manager, Service Delivery

Chicago, IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com.

The Manager, Service Delivery serves as the primary day-to-day delivery contact for our client's Global Restaurant Development & Equipment (GRDE) client coordinating supplier performance reporting, managing digital tool performance, preparing supplier review materials, tracking action, and surfacing risks and decisions. The role works across our client’s stakeholders, external suppliers, and cross-functional teams to deliver accurate, timely, and well-documented support, surface risks and decisions, and continually improve supplier adoption, data quality, and self-service of SRM tools while preserving GRDE ownership of strategic, and supplier-management decisions.

Operating as an augmentation of our QSR client's Global Equipment team, the Project Manager, Global Equipment role partners with the GRDE customers and will require onsite part-time presence at the client's office in Chicago.

Responsibilities:

Supplier Enablement

Build productive working relationships with customer stakeholders, and external suppliers; communicate clearly and professionally across written, verbal, presentation, and facilitation settings.
Provide new supplier onboarding, training, and ongoing support for GRDE digital tools, systems, and data submissions; facilitate adoption through training sessions, office hours, and self-service resources.
Monitor supplier adoption, data quality, compliance, and submission timeliness; identify missing or incomplete information, coordinate follow-up, track issues to resolution, and escalate blockers or ownership decisions to the appropriate GRDE or HAVI leader

Business Review Support

Own the administrative execution and communications supporting annual Supplier Performance Management deployment and related business-review cycles, including collection and organization of data, stakeholder inputs, records, and supporting documentation.
Track action plans, requests, commitments, due dates, risks, blockers, and completion status; coordinate reminders and follow-up activities and support the orderly handoff of completed work to the appropriate GRDE owner.
Prepare and maintain presentations, agendas, pre-reads, trackers, meeting materials, repositories, distribution lists, and follow-up documentation for Supplier Performance Management and Supplier Business Reviews.

Performance & Reporting:

Administer KPI, resiliency, lead-time, savings, and related reporting processes by collecting and consolidating supplier inputs, managing uploads and trackers, validating submission completeness, and providing clear status visibility to Category Leads and stakeholders.

Program Administration:

Coordinate internal and external meetings, calendars, rooms, logistics, agendas, pre-reads, and leadership scheduling; prepare clear meeting notes and status updates and maintain action-item and decision tracking
Provide clear visibility to workload, open requests, risks, blockers, upcoming peaks, and escalation needs; support workload prioritization and flex across business cycles and project-based demand as directed.

Requirenmnets:

Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Project Management, Analytics, or a related discipline; equivalent relevant experience may be considered.
3-5 years of relevant experience in service delivery, supplier support, supply chain operations, project coordination, business operations, or a client-facing professional services environment; experience within our client's system strongly preferred.
Demonstrated experience coordinating work across multiple stakeholders, suppliers, and cross-functional teams in a fast-paced environment with changing priorities and moderate ambiguity.
Strong written, verbal, listening, presentation, and facilitation skills, with the ability to communicate clear, concise, accurate, and action-oriented information to internal and external audiences.
Strong organizational, prioritization, and time-management skills, with consistent attention to detail and the ability to maintain multiple trackers, deadlines, recurring activities, and follow-up commitments.
Analytical and solutions-oriented mindset, with the ability to validate information, identify gaps, use data to support recommendations, and apply structured problem solving to operational issues.
Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint; intermediate spreadsheet capability is expected. Experience with Power BI or comparable reporting tools is preferred.
Experience onboarding or training users on digital tools, developing process documentation or training materials, and monitoring adoption, data quality, or compliance is preferred.
Working knowledge of supplier management, performance/KPI reporting, business-review preparation, lead-time reporting, resiliency, savings tracking, or related supply chain processes is preferred.
Customer-focused and collaborative approach, with sound judgment, accountability, intellectual curiosity, and the ability to build trust and credibility across organizational levels.
Ability to work independently within defined role boundaries, seek input when needed, escalate risks and decisions appropriately, and follow through reliably on commitments.
Continuous-improvement orientation, including willingness to challenge inefficient ways of working, share learnings, support change, and implement approved process or tool enhancements.
Project management training or certification and experience in food service, retail, equipment, or another multi-supplier environment are a plus.

Total Rewards:

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’ - and our company’s - success

There's more ...

Inclusive employee resource groups

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model with flexibility

Tuition reimbursement and student loan repayment assistance

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.

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