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Project Manager, cGMP Commercial Readiness
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Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
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General Manager - Bilingual
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The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
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Plant (Branch) Manager
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Aurora, CO
…CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees…
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UM
Payroll Services Coordinator
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Birmingham, AL
- $52,555 to $85,400 USD / year
To be responsible for the technical, functional, and analytical support to employees and departments regarding the payroll related processing, operations, and systems to ensure timely,…
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Brand Advocacy Program Specialist
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Support weekly and monthly reporting for the Social Media Manager, identifying trends, bottlenecks, and improvement opportunities.
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Service Manager - Electrical Contracting
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Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service…
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Experienced Sales and F&I Manager
Auto Ranch Group
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THE AUTO RANCH GROUP IS GROWING -- and HIRING our next high performing Sales and F&I Manager!
Added 2 mins ago
CR
Cashier - Kennedy (16278)
Cedar Rapids Community School District
Cedar Rapids, IA
- $16.19 USD / hour
Perform general work connected with operation of food service, which includes food preparation and handling and clean-up as assigned by cafeteria manager.
Added 2 mins ago
Sales Manager - Pittsford Plaza
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Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you…
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Sales Supervisor - Pittsford Plaza
Warby Parker
Rochester, NY
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
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Portfolio Assistant
Alger
New York, NY
The Portfolio Assistant will provide dedicated day-to-day support to the Portfolio Manager, with a focus on portfolio administration, portfolio data, reporting, and AI-enabled workflow…
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Flexible Workforce Program Manager
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Remote, United States
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LSM Supply Chain Manager
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Philadelphia, PA
The Supply Chain Manager is responsible for planning, managing, and overseeing the material and supply chain strategy in support of the Landing Ship Medium (LSM) program, one of the most…
Added 3 mins ago
EE
Service Manager - Electrical Contracting
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- $85,000 to $140,000 USD / year
Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service…
Added 3 mins ago
General Manager - Talent
Acuity Insurance
Sheboygan, WI
Acuity is seeking a General Manager - Talent to provide strategic leadership and oversight of talent acquisition, performance, and retention within our Human Resources function. This…
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(1119032) IT Release Manager
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- $135,000 to $140,000 USD / year
The IT Release Manager serves as the central point of coordination for software releases, keeping development, cybersecurity, QA, infrastructure, operations, and business teams aligned from…
Added 4 mins ago
Baker
Tim Hortons
Toledo, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 4 mins ago
Baker
Tim Hortons
Bowling Green, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 4 mins ago
Baker
Tim Hortons
Toledo, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 4 mins ago
Baker
Tim Hortons
Toledo, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 4 mins ago
Baker
Tim Hortons
Maumee, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 4 mins ago
WS - Enterprise Account Manager
WillScot
Scottsdale, AZ
Act as primary liaison to Enterprise Account customers to ensure program benefits, reputation and customer service. Assure clear and regular communication to internal key WSMM roles such as…
Added 4 mins ago
EH
Dietitian - Full-Time
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Elgin, SC
- Full-time
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Added 4 mins ago
Food Service Manager
Ernest Health
Toledo, OH
Food Service Manager - Full Time - Toledo, Ohio

Hat World Inc.

5883 - Assistant Store Manager PT

Rogers, AR, United States

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Job details

Posting language: English

Original job description

Assistant Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurately opening and closing the till, using counterfeit protection practices, and making consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Legal authorization to work in the applicable country of employment is a condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Skills

Scheduling
Sales
Recruitment
Retail operations
Regulatory compliance
Customer experience
Sales targets
Customer service
Merchandising
Opening and closing procedures
Inventory management
Interpersonal skills
Heavy lifting
Point of sale

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