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Account Manager - Southeast
Radiac Abrasives, Inc.
Remote, United States
- $110,000 to $115,000 USD / year
We are seeking a high-performing Account Manager to drive growth across the Southeast United States. This is a strategic, customer-facing role focused on developing strong relationships…
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Territory Manager - Equipment
American Recruiters
MI
…manufacturers' representative group, is hiring a Territory Manager to drive foodservice equipment sales across Michigan. You'll build long-term relationships with dealers, consultants,…
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Territory Manager - Smallwares & Tabletop
American Recruiters
MI
Territory Manager – Smallwares & Tabletop (Michigan)
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MECHANICAL DESIGN ENGINEER
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Work with Project Manager, customer, and plant operations to coordinate delivery and installation activities at customer site
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Knowledge Systems Manager
VitalSource Technologies
Remote, United States
VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.
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Senior SCADA Engineer
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Nashville, TN
…projects while also helping bring renewable energy and economic development to distressed…
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Space Sector Engineering Chief of Staff
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United States
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Maintenance Facilities
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…reliable, and well-functioning workplace while helping keep plant operations…
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Senior Manager, EPIC and Lab Security Operations, Santa Clara
Applied Materials, Inc
Santa Clara, CA
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NE
Customer Business Solutions Manager
Nashville Electric Service
Nashville, TN
- $266,552 USD / year
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Area Business Manager, Pulmonology, Nashville, TN
(5100) Genzyme Corporation
Nashville, TN
Job title: Area Business Manager, Pulmonology, Nashville, TN
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SO
CLASSIFICATION MANAGER
State of Illinois
Springfield, IL
- $6,371 to $11,067 USD / month
The Illinois Department of Transportation seeks to hire a Transportation Executive III to serve as the Classification Manager. The successful candidate will organize, plan, execute,…
Added 2 mins ago
Health and Safety Senior Coordinator
Kimberly-Clark USA, LLC
United States
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Director of Rehabilitation
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New Philadelphia, OH
…Occupational Therapy and Speech Therapy. With the direction from the Manager of Therapy Services, the position will oversee, direct and coordinate operational activities and programs…
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Dietary Manager
Sky Blue Healthcare LLC
N/A
As a Dietary Manager at Sky Blue Healthcare LLC, you will be responsible for managing the dietary department, overseeing food service operations, and ensuring compliance with regulatory…
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Administrative Coordinator
Princeton University
Princeton, NJ
…high level administrative support to the Chair and Department Manager, ensuring the smooth daily operations of the office. In this crucial role, the incumbent will play a pivotal part in…
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Store Manager-Apache Mall
Victoria's Secret & Co
Rochester, MN
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Assistant Branch Manager 1 - South Hill Branch
Numerica Credit Union
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The Assistant Branch Manager 1 plays a key role in supporting branch operations, sales, and team development. This position is designed as an entry point into leadership within Retail…
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Financial Service Representative 1, 2, or 3 (Personal Banker) - Sprague Branch
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Operations Manager
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Central Service Supervisor
State of Louisiana
Independence, LA
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HUMAN RESOURCES ANALYST A, B, C, OR SPECIALIST
State of Louisiana
Baton Rouge, LA
- $18.04 to $35.4 USD / hour
…the work handled by this role has a direct impact on agency operations and compliance with state and federal…
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ENVIRONMENTAL SCIENTIST MANAGER
State of Louisiana
Baton Rouge, LA
- $33.72 to $60.7 USD / hour
Are you ready to lead critical environmental protection efforts in Louisiana? As our Environmental Scientist Manager – Manufacturing Section, you will play a pivotal leadership role within…
Added 3 mins ago
HIM Supervisor- Onsite
CHS
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The Supervisor, Health Information Management (HIM) is responsible for supervising daily HIM operations in collaboration with the HIM Manager or Director. The Supervisor ensures efficient…
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Nurse Manager - Med Surg
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The Manager, Medical/Surgical oversees the daily operations of the Med/Surg unit, ensuring high-quality patient care, staff engagement, and operational efficiency. This role is responsible…

Hat World Inc.

5683 - Assistant Store Manager FT

Branson, MO, United States

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Job details

Posting language: English

Original job description

Assistant Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
Other duties as assigned.

Customer Experience

Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquires related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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