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Operations Manager
WM
Norcross, GA
Successful completion of the WM Operations Manager Trainee program
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Senior Project Manager (Product)
Félix
United States
…are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the…
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Finance Manager
BILL
United States
…established brands - make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more…
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Family Care Program Manager
Lakeland Care Incorporated
Wausau, WI
Under the general supervision of the Care Management Senior Manager, the Family Care Program Manager is responsible for managing care management processes from implementation through…
Added 1 min ago
Billing Development Lead
Sidley Austin LLP (IL LLP)
United States
…initiatives. Working closely with the Billing Development Senior Manager and stakeholders across Accounting, Billing, IT, and other areas of the Firm, the Lead manages assigned projects and…
Added 1 min ago
TSA Training Manager
Culmen International LLC
Pease, IN
As a Training Manager, you will lead the airport’s screening training program and oversee Security Training Instructors (STIs), Assistant Training Instructors (ATIs), OJT coaches, and the…
Added 1 min ago
TSA Training Manager
Culmen International LLC
Sarasota, FL
As a Training Manager, you will lead the airport’s screening training program and oversee Security Training Instructors (STIs), Assistant Training Instructors (ATIs), OJT coaches, and the…
Added 1 min ago
TSA Training Manager
Culmen International LLC
Atlantic City, NJ
As a Training Manager, you will lead the airport’s screening training program and oversee Security Training Instructors (STIs), Assistant Training Instructors (ATIs), OJT coaches, and the…
Added 1 min ago
RV Resort Manager
Sun, Inc.
Buckeye, AZ
Tuition Reimbursement program providing financial support to team members who further their formal education
Added 1 min ago
Claims Specialist, Design Professional
AXA
CHICAGO · CHICAGO, NY · NEW YORK · EXTON · HARTFORD
…with some component of public speaking. You will report to the Manager of Design Professional Claims. What you will BRING We’re looking for someone who has these abilities and skills:…
Added 1 min ago
Technical Specialist
AXA
SCOTTSDALE
Where you will work The Technical Specialist provides critical underwriting support within the Excess & Surplus unit, assisting with submission clearance, documentation, and day-to-day…
Added 1 min ago
RC
Vehicle and Fleet Manager (54620)
RISEBORO COMMUNITY PARTNERSHIP
BROOKLYN, NY
- $78,000 USD / year
The Vehicle and Fleet Manager is responsible for the overall management, maintenance, compliance, and lifecycle of the organization’s vehicle fleet. The position ensures that vehicles are…
Added 1 min ago
Supervisor, Driver
Maersk Logistics & Services USA Inc.
MO
…cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B,…
Added 1 min ago
Operations Manager
Maersk Logistics & Services USA Inc.
VA
Summary Manages all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.
Added 1 min ago
Director, Program Management
Fairfax, VA
…motivated, and trusted to get the job done. The Facilities & Campus Operations Department is committed to providing a safe, functional, and clean environment for students, faculty, staff,…
Added 2 mins ago
BA
Hospitality Supervisor [Full Time]
Bread Alone Bakery
Woodstock, NY
- Full-time
Listen to team members, provide feedback to your manager on any issues, and seek support when necessary.
Added 2 mins ago
Material Handler 2nd shift
Tennant Company
Louisville, KY
…creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you…
Added 2 mins ago
CH
Pharmacy Manager, Store 11677
CVS Health
Bend, OR
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Summerville, SC
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Keyser, WV
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Greensboro, NC
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Rockwell, NC
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Allison Park, PA
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Pittsburgh, PA
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Pittsburgh, PA
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…

Hat World Inc.

5582 - Store Manager

Decatur, GA, United States

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Job details

Posting language: English

Original job description

Store Manager About Our Company At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style. General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties and Responsibilities People & Training Development

Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist in onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Operations

Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
Manage any transfers or ship-backs (e.g. process damages) according to company standards.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge and Skills

Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Proven ability to perform independently with minimal supervision.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Proven managerial skills.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquires related to reasonable accommodations, please contact HR@Lids.com

Reports to:

District Sales Manager

Additional Information Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Skills

Recruitment
Onboarding
Technical support
Performance management
Documentation
Customer experience
Sales
Customer service
Retail operations
Manage staff
Regulatory compliance
Scheduling
Payroll
Opening and closing procedures
Inventory management
Merchandising
Provide training
Communication skills
Heavy lifting
Point of sale

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