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Associate Director of Employer Relations - Center for Career Development and Academic Exploration - UTK
University of Tennessee
Knoxville, TN
Provide direct supervision, coaching, professional development, and performance management for the Assistant Director of Employer Development and Assistant Director of Employer Engagement
Added just now
OH
Day Services Program Director
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Bridgewater, NJ
- $65,000 USD / year
A leadership role with direct impact on participant outcomes, staff development, and program quality.
Added 1 min ago
Portfolio Operations Leader, Senior Manager
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McLean, VA
…financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges…
Added 2 mins ago
Quality Assurance Manager
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Working in a contract product development and manufacturing environment, this position partners closely with Research & Development (R&D), Engineering, Program Management, Operations, and…
Added 3 mins ago
Program Manager - Data and Analytics
JPMC page
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Elevate your career as a Data And Analytics Program Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that…
Added 3 mins ago
SR
Sr Program Manager
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- $244,650 USD / year
The Project Manager will be focusing on day-to-day operations for multiple government projects to include monitoring and reporting of, cost, schedule, risks, and program/project execution.…
Added 4 mins ago
Nurse Manager - Pain Management
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Sets high standards of performance for self and others by imposing standards of excellence and development of inquiry skills that are innovative, optimistic and supportive of professional…
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Outage Readiness – Project Manager (NAM, F-Class)
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The Outage Readiness Project Manager serves as a regional extension of the global Outage Readiness organization, consolidating fleet level risks, outage readiness signals, and parts,…
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DH
Medical Assistant (MA) - Primary Care Clinic
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- $21 to $26.26 USD / hour
…comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development…
Added 6 mins ago
Memory Care Program Coordinator
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…paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health…
Added 7 mins ago
CG
Sr. Chef Manager
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Working as the Senior Chef Manager you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality culinary program and…
Added 7 mins ago
CG
General Manager
Compass Group
Midland, TX
- $80,000 to $85,000 USD / year
…across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in…
Added 7 mins ago
Branch Support Coordinator
RNA Rentokil North America
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Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
Added 7 mins ago
Senior Manager, Property Services Sourcing
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Remote, United States
…supplier diversity, and responsible sourcing goals. As a Senior Manager, Property Services Sourcing, you will support the team in partnering with all our brands and helping influence and…
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
Hampton, VA
Tuition Assistance Program and ongoing professional development opportunities
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
Hampton, VA
Tuition Assistance Program and ongoing professional development opportunities
Added 8 mins ago
Operations Manager
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…and experienced leader to join our team! The Manufacturing Manager, located in Whitehall, MI, will provide day to day leadership and direction to manufacturing shop floor teams while…
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
Morristown, TN
…and experienced leader to join our team! The Manufacturing Manager, located in Morristown, TN, will provide day to day leadership and direction to manufacturing shop floor teams while…
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
Whitehall, MI
…and experienced leader to join our team! The Manufacturing Manager, located in Whitehall, Michigan at our Plant 4 Thermatech location, will provide day to day leadership and direction to…
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
Whitehall, MI
…and experienced leader to join our team! The Manufacturing Manager, located in Whitehall, Michigan at our Plant 5 Ti-Cast location, will provide day to day leadership and direction to…
Added 8 mins ago
Manufacturing Manager
Howmet Aerospace
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…and experienced leader to join our team! The Manufacturing Manager, located in Wichita Falls, TX, will provide day to day leadership and direction to manufacturing shop floor teams while…
Added 9 mins ago
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Before & After School Counselor @ St. Cloud Elementary School
Discover After School
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- $15 USD / hour
…after-school clubs to comprehensive before- and after-school programs, we blend fun with science, technology, engineering, art, and mathematics (STEAM) to spark creativity and innovation.…
Added 9 mins ago
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Campaign Fundraising Manager - Light the Night - Silicon Valley
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Case Manager
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Reports to the case manager supervisor. Responsible for planning, coordinating, developing, and implementing a professional individual and group counseling program for assigned inmates in…
Added 11 mins ago
General Manager (Bilingual)
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As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…

Hat World Inc.

0106 - Assistant Store Manager PT

Grandville, MI, United States

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Job details

Posting language: English

Original job description

Assistant Store Manager About Our Company At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style. General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties & Responsibilities People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
Other duties as assigned.

Customer Experience

Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquires related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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Skills

Scheduling
Sales
Recruitment
Retail operations
Regulatory compliance
Customer experience
Sales targets
Customer service
Merchandising
Opening and closing procedures
Inventory management
Interpersonal skills
Heavy lifting
Point of sale

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