Inside Application Specialist - Lead

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Inside Sales Lead Mission of the Role Leads inside sales and customer care team within a branch office. Communicates with customers to process orders, manage projects, and be a strong technical resource. Teams with the Branch Manager and outside sales to grow market share for the branch office. The branch office is located in Plano, TX. Education/Experience Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion. Key Inside Sales Lead Accountabilities

· Directs and coordinates activities and training of local inside sales/customer service representatives. · Ensures quality objectives are met using measurements and corrective actions where necessary. · Gives quarterly employee reviews. · Maintains close relationships between sales departments. · Maximizes local profitability by utilizing strategic pricing initiatives and project leadership. · Communicates with customers via phone, faxes or email to process orders, returns and handle general questions and complaints. · Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules. · Research and find solutions to customer problems. · Prepares quotations and coordinates the details for the sales teams. · Prepares all information on new customer for input into customer database. · Develops and maintains relationships with suppliers as necessary. · Solicits sale of new products and services. · Schedules appointments for outside sales staff. · Receives inbound calls and converts into additional opportunities. · Serves as a supplier delegate. · Tracks stock levels of customer specific inventory. · Attends and participates in weekly team funnel meetings. · Other miscellaneous duties as assigned by supervisor. · Follows all quality processes and procedures as established by Hartfiel Automation. · Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.