Production Specialist

Overview of Job Responsibilities

The Production Specialist is responsible for the set-up and processing of computer based programs within a data processing environment. This position will manage the campaign processing by capturing all information necessary to execute a client’s direct mail campaign and then utilizing established programs to complete those required steps.

Essential Responsibilities and Deliverables

• Reviewing, consulting and understanding both internal and external customer job requirements and obtaining critical data necessary to complete jobs accurately and in a timely manner.
• Uses technical skills to design, document, and process the necessary steps to complete customer requests within stated timelines.
• Submits job for processing.
• Performs thorough quality check on computer output content.
• Monitor daily workload and offer strategies for on-time completion of jobs.
• Providing continuous feedback to customers on job status.

Critical Working Relationships

• Will partner with internal Harte Hanks departments such as: Programming, Account Executives, and Mail Plant Account Managers.
• May occasionally communicate with our external customers to ensure smooth functioning and efficient handling of all data processing production work.

Qualifications, Knowledge, and Skills

Education:

• Four year college degree in a related field.

Experience/Knowledge/Skills:

• Proven aptitude with various mainframe and PC applications (Excel, MS Office, etc.)
• Must possess excellent interpersonal and written and verbal communication skills.
• Must be detail oriented and possess acute organizational skills.
• Must possess a basic understanding of data management/manipulation/enhancement concepts.
• A minimum of 2+ years project management, customer service, direct marketing or service bureau experience.

Measures of Performance

• Accountable for accuracy of customer deliverables
• On-time completion of jobs assigned.
• Customer Satisfaction

Personal Attributes

• Responsive, enthusiastic and team-oriented
• Detail oriented
• Self-starter and goal oriented
• Ability to build strong team relationships
• Results oriented
• Ability to work in a fast-paced environment with changing priorities