Receptionist

Position Description

Job Summary:

The Harris County Flood Control District’s (District’s) core mission is to mitigate the risk of flooding in Harris County, which has a population of over 5 million and includes the City of Houston, the fourth-largest city in the United States. The District’s responsibilities extend to approximately 1,500 channels spanning nearly 2,500 miles, over 60 regional stormwater detention basins covering more than 10,000 acres, and several wetlands mitigation banks.Responsible for greeting and directing visitor traffic in the reception area of the Harris County Flood Control District’s (District’s) Brookhollow (headquarters) office building lobby, and for providing other administrative support duties for the Office Services department.

Essential Functions & Duties:

Visitor Reception & Lobby Management

• Daily receive/greet all visitors to the District headquarters building lobby, including coworkers, job candidates, public citizens, government officials, contractors, and vendors.
• Determine the nature of the business from the visitor and refer to the appropriate department or personnel.
• Contact the individual receiving the visitor and get instructions on how to direct the visitor to the appointed destination.
• Provide comfort directions, i.e., location of seating/waiting area, telephones, and restroom facilities.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures)

Switchboard, Call Handling & Communication

• Open/close District switchboard, receive multi-line incoming calls, and direct to appropriate department or personnel.
• Retrieve messages from the District after-hours answering machine and forward to the appropriate department or personnel in a timely manner.
• Daily open/review emails received at the District’s public email address and forward to the appropriate department or personnel in a timely manner.
• Train backup operators on use of switchboard and answering machine.
• Maintain and update the main switchboard telephone line and button directory as needed.

Courier, Mail & Delivery Coordination

• Meet with couriers to initiate package pick-ups/deliveries to/from other District locations and County offices.
• Record all deliveries on the delivery log and contact the appropriate department or personnel for pickup.

Vehicle & Parking Administration

• Receive vehicle mileage forms from employees using District pool vehicles and vehicles assigned to employees and input mileage details into Access database to update/maintain mileage reports on District pool vehicles.
• Audit details of vehicle mileage forms and request/coordinate maintenance of pool vehicles.
• Issue and collect employee parking passes.

Administrative & Clerical Support

• Compose, type, edit letters, memos, reports, and other documents, as needed.
• Provide general administrative and clerical support to the department, including copying, scanning, filing, and document preparation as needed.
• Maintain the calendar for the first-floor conference room or others as needed.
• Print business cards for employees as needed.

Emergency & Disaster Response Support

• Assist with District disaster response and emergency operations, including staffing the designated phone bank, receiving and routing emergency-related calls and inquiries, documenting information, and communicating with appropriate personnel. This responsibility may require extended work hours, including evenings, weekends, holidays, and emergency activation periods, as needed to support District operations.

Additional Duties

• Assume additional responsibilities as required, adapting to the District's evolving demands, responsibilities, needs, and objectives.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school diploma/ GED or equivalent

Experience:

• Two (2) years of verifiable experience in administrative support or a similar field

Licensure:

• Valid Class “C” Texas Driver’s License

Knowledge, Skills, and Abilities:

• Must have a professional attitude and appearance.
• Be a self-starter; work well independently and as a team; assume ownership in completing assigned tasks.
• Exemplify a professional manner in all circumstances.
• Work well in an office team environment.
• Protect confidential and sensitive information encountered in the performance of assigned duties and follow District policies regarding information handling.
• Utilize good time management skills and effectively prioritize and schedule multiple tasks/initiatives.
• Use proper grammar, correct spelling and punctuation, simple formats and filing systems.
• Use good phone etiquette and otherwise effectively communicate with coworkers, the general public, contractors, industry and/or governmental representatives.
• Read and comprehend written materials such as policies, procedures, operating instructions, and safety notices; write and record legible notes of activity, accurately complete required forms, and solve mathematical problems encountered in normal work situations.

NOTE: Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences

Language:

• Bilingual skills in English/Spanish are a plus.

General Information

Position Type:

• Regular Full Time

Hours:

• 40 hours per week
• Working hours may fall outside normal business hours

Salary:

• To be discussed at the interview

Location:

• 9900 Northwest FreewayHouston, TX 77092

Physical Demands & Environmental Exposure:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Frequent standing, walking, stooping, bending, reaching, lifting, and carrying items up to 20 pounds.
• Frequent sorting, filing, shelving, and handling of documents, books, files, file drawers, and related materials and equipment required for clerical operations; prolonged sitting for extended periods of time.
• Work is performed indoors in a normal office environment with acceptable lighting, temperature, air conditioning, and noise levels.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com