Information Technology Technician II

Position Description

About the Administrative Office of the District Courts:

The Administrative Office of the District Courts serves as the centralized service organization responsible for the administrative, operational, financial, and technology infrastructure supporting the Harris County District Courts. The District Courts include seventy-two elected District Court Judges and approximately fifteen appointed or associate judges serving across the Civil, Criminal, Family, and Juvenile divisions.The office supports a large and complex judicial environment consisting of more than eighty active courtrooms across multiple courthouse facilities. Each court operates with courtroom personnel including court coordinators, court reporters, and, in many instances, law clerks. The Administrative Office provides the operational framework necessary for these courts to function efficiently and reliably.

Court operations rely on a substantial technology infrastructure that supports more than seven hundred computer workstations, more than two hundred network printers, and integrated courtroom technology systems. Courtrooms are equipped with audio and video presentation systems, video conferencing capability, and livestreaming technology used to support in-person, hybrid, and remote court proceedings.

Position Overview:

Within this environment, the Information Technology Technician provides technical support for courtroom technology, end-user systems, and related infrastructure supporting daily court operations. The position is responsible for troubleshooting, maintaining, and supporting a wide range of hardware and software systems used by judges, court staff, and administrative personnel. The role requires the ability to respond to technical issues in real time, including during active court proceedings, and to ensure courtroom technology systems remain operational and reliable.

Duties and Responsibilities:

• End User Technical Support:
• Provide help desk support to judges, court staff, and administrative personnel through onsite, remote, and telephone support.
• Troubleshoot hardware, software, and user-related technical issues.
• Courtroom Technology Support:
• Support and maintain courtroom audio and video systems, including presentation equipment, video conferencing systems, and livestreaming technology.
• Respond to issues during court proceedings and ensure systems remain operational.
• Hardware and Software Installation and Maintenance:
• Install, configure, and maintain computers, printers, scanners, and other technology equipment.
• Perform updates, repairs, and replacements as needed.
• Troubleshooting and Issue Resolution:
• Diagnose technical problems across multiple systems and coordinate solutions.
• Work with internal IT staff and vendors when escalation is required.
• User Support and Training:
• Provide basic training and guidance to users on software applications and technology systems used within the courts.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Education and Experience:

• Associate degree from an accredited college or university

OR

• Minimum of four (4) to six (6) years of experience in technical support, IT support, or a related role.

Knowledge, Skills, and Abilities:

• Knowledge of computer hardware, software, and basic networking concepts.
• Knowledge of audio and video technology systems used in courtroom environments.
• Ability to troubleshoot technical issues across a range of systems and devices.
• Ability to work in a fast-paced environment and respond to issues during active court proceedings.
• Strong customer service and communication skills.
• Ability to manage multiple support requests and prioritize effectively.
• Basic knowledge of Active Directory, user account management, and system access preferred.
• Familiarity with Microsoft Office applications and common business software.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Associate degree in information technology or a related field preferred.
• Experience supporting audio/video systems or courtroom technology preferred.

General Information

Position Type and Typical Hours of Work:

• Regular Full-Time
• Hours will be discussed during the departmental interview.
• Days and hours may vary.
• Weekend work will be required (5-week rotation). Additional hours may be required to support court proceedings, system updates, or emergency operations.

Salary:

• Depends on Qualifications
• Based on 26 Pay Periods
• Plus, benefits

Benefits:Harris County offers a competitive benefits program, including a comprehensive group health and related benefits plan as well as a defined benefit retirement plan.

• Medical, Dental, Vision• Wellness• Life Insurance• Long-term disability• Employee Assistance Program• Professional development opportunities• Dependent Care Reimbursement Plan• Healthcare Reimbursement Account• 457 Deferred Compensation Plan• Retirement pension (Texas County and District Retirement System)

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com