Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Assistant Director of Front Office
at Marriott
Dallas, TX
Implements the customer recognition/service program, communicating and ensuring the process.
Added 1 min ago
Onboarding Manager
Kaseya Careers
Remote, United States
As an Onboarding Manager, you will play a pivotal role in encouraging partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale. You…
Added 1 min ago
Referral Coordinator - Patient Engagement Center
Duke Careers
Durham, NC
Excellent customer service and communication skills
Added 2 mins ago
IS
Security Manager (88815)
INTER-CON SECURITY SYSTEMS INC
Milford, MI
- $80,000 to $90,000 USD / year
The Security Manager will have oversight of the administration and operations of the security team. At the direction of leadership, the Security Manager will supervise general security…
Added 2 mins ago
Senior Platform Engineer
Doma Technology LLC
Remote, United States
…vastly simpler and more efficient, reducing cost and increasing customer…
Added 2 mins ago
Case Manager
Michael Baker International
Savannah, GA · GA
Position Summary: The objective of the Case Manager is to provide case management services to an assigned caseload of disaster recovery clients in Georgia. The Case Manager will provide…
Added 3 mins ago
CDL Truck Driver - Commercial - Benefits day ONE!
WM
Gastonia, NC
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 3 mins ago
CDL Truck Driver - Commercial Swing - Benefits day ONE!
WM
Gastonia, NC
Immediately reports any unsafe situations or service calls to Route Manager or Dispatch before attempting service.
Added 3 mins ago
CREL Truck Driver
WM
Aldan, PA · Philadelphia, PA
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 3 mins ago
Apprentice Driver - Home Daily, 401K, PTO
WM
Burnsville, MN
…Inspection Report). * Immediately reports all unsafe situations or service related issues to Operations Manager or Dispatch. * Attends and participates in all scheduled training programs,…
Added 3 mins ago
Dental Office Manager
Ideal Dental
Forney, TX
A Dental Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service…
Added 3 mins ago
Relationship Banker
Columbia Bank
Springfield, OR
2 years of banking and/or demonstrated sales experience required
Added 3 mins ago
DELI/LEAD CLERK
The Kroger Co.
Brookfield, WI
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit…
Added 3 mins ago
Customer Service Manager, Airport Customer Operations
United States
Ability to work rotating shifts including weekends, holidays and days-off
Added 3 mins ago
Global Quality Manager Cloud + Semicon - Road Logistics
Kuehne+Nagel
Dulles, VA
As the Global Quality Manager, Cloud+Semicon Road, you will lead the practical deployment and execution of Cloud+Semicon quality requirements across global Road Logistics, with a particular…
Added 3 mins ago
Events Manager
Access Destination Services
Remote, United States
As an Events Manager at Access, you will work, both strategically and tactically, to deliver exceptional events that create WOW for our amazing clients. You’ll collaborate with teams across…
Added 3 mins ago
Case Manager - PRN | Dallas Rehab
PAM Health Rehabilitation Hospital of Dallas
Dallas, TX
Current BLS certification required
Added 3 mins ago
Case Manager - FT | Dallas Rehab
PAM Health Rehabilitation Hospital of Dallas
Dallas, TX
Current BLS certification required
Added 3 mins ago
Clinical Navigator - FT Days | Ocoee Rehab
PAM Health Rehabilitation Hospital of Ocoee
Ocoee, FL
…business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.…
Added 3 mins ago
Business Analyst
Allied Consultants, Inc.
Austin, TX
…manage requirements traceability, and coordinate reviews between program and technical teams. The role will support the project manager and assist in keeping the project on schedule and on…
Added 3 mins ago
Dental Manager
JWCH Institute
Los Angeles, CA
Models excellent customer service both internally and externally as a representative of Wesley Health Centers.
Added 3 mins ago
Registered Dental Assistant-CCH
JWCH Institute
Los Angeles, CA
All JWCH Dental staff must have a passion for community-based dental care
Added 3 mins ago
Dentist
JWCH Institute
Lancaster, CA
Participate in JWCH’s customer service training called AIDET on an annual basis.
Added 3 mins ago
Engineering Technician III
Qualus
Remote, United States
Supports the Engineering Manager by handling some of the project assignments and managing project performance and customer relationships for the distribution team.
Added 3 mins ago
Senior Project Manager / Systems Integration Project Manager Level III
Systems Technology Forum
San Diego, CA
…Portfolio Acquisition Executive Mission Systems Tactical Networks Program Office (PMW 160/PMW 110). Specifically serving within the Fielded Systems, Reliability, and Sustainment (FSRS)…

Harris County

Help Desk Representative

Houston, TX, United States

Apply on governmentjobs.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 12, 2026
Work location: Hybrid: 3 days in office/2 days WFH (mandatory on-site 5 days a week first 90 days)
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Description

About Harris County Universal Services Harris County Universal Services (HCUS) serves as the technology backbone of Harris County, providing innovative, secure, and reliable technology solutions that support County operations and enhance public services. From cybersecurity and enterprise applications to infrastructure and public safety communications, HCUS is committed to driving innovation, improving efficiency, and delivering meaningful solutions to the communities we serve.

Our Core Values At HCUS, our five core values guide our work, shape our culture, and reinforce our commitment to service excellence.

People – We value our employees, foster an inclusive workplace, and empower individuals to succeed.
Integrity – We uphold ethical standards and demonstrate honesty and professionalism in everything we do.
Accountability – We take ownership of our actions, honor our commitments, and deliver results.
Service – We are dedicated to providing exceptional support and solutions that meet the needs of Harris County and its residents.
Innovation – We embrace creativity, continuous improvement, and emerging technologies to drive meaningful change.

POSITION OVERVIEW:

The Help Desk Support Service Professional I provides technical help desk support for end users in a 24 hours a day, 7 days a week, 365 days a year (24/7/365) operational environment. Additionally, provides exceptional customer service for all customers, including VIPs, and participates in technical projects. Supports users in Office 365 and other productivity applications, as well as custom applications and services. Works independently with a high level of productivity providing Level 1 support, and as part of a team or under the mentorship of senior technicians on special projects. Provides onsite support for walk-in customers and delivers both on-site and remote technology support during emergency operations activations, disaster response events, severe weather incidents, elections, special events, and other critical County operations. This position may require availability outside of normal business hours to support the County's 24/7/365 operational needs.

JOB RESPONSIBILITIES:

80% - Creates tickets and resolves service and incident requests from customers across the enterprise, providing support or escalating issues as needed.
10% - Provides on-site Desktop support to end users and participates and assists on technical projects such as computer roll outs and imaging
10%- Provides on-site and remote technical support during emergency operations activations, severe weather events, disaster recovery efforts, elections, special events, and other critical County operations. May be required to work outside normal business hours, including evenings, weekends, holidays, and extended shifts as operational needs dictate. Performs other duties as assigned.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

High School Diploma or GED from an accredited educational institution

Experience:

One (1) year of successful experience providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook.

Knowledge, Skills, & Abilities:

Candidates must have the ability to work independently with a high level of productivity and accuracy.
Proven experience providing help desk support in a large enterprise.
Strong technical troubleshooting skills
Excellent interpersonal and written/oral communication skills.
Ability to interact with staff at all levels, including VIPs.
Ability to support a 24/7/365 operation and work extended or alternate schedules as required, including evenings, nights, weekends, holidays, emergency operations activations, disaster response efforts, severe weather events, and special event support. While the primary schedule is generally standard business hours, employees may be required to provide onsite or remote support outside normal working hours to ensure continuity of critical County services.
Must have exceptional customer service skills.
Ability to work with and provide exceptional customer service with VIPs
Ability to report onsite to designated County facilities during emergency activations, disaster response operations, and other critical incidents when required.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
Open arrest for any criminal offense (Felony or Misdemeanor)
Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences

Education:

Associate degree or higher related to technology.
Relevant technical certifications are a plus.

Experience:

Some experience working with Apple products including Mac and iPhone.
Familiarity with other tablets such as MS Surface or Chromebooks, Android devices.
Experience using endpoint management systems (such as SCCM or MS Endpoint Configuration Manager

General Information

Location:

1310 Prairie St., Houston, TX 77002

Work Schedule:

8 hours per day
Hybrid: 3 days in office/2 days WFH (mandatory on-site 5 days a week first 90 days)

Work Arrangements:

Hybrid (onsite and work from home)
All new hires are required to work onsite during their first 90 days of employment.
For positions eligible for a hybrid schedule, telework may be considered after this period and requires management approval based on performance and operational needs. Telework is a privilege and is not guaranteed

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

Apply on governmentjobs.com About employer

More about this job

Skills

Technical support
Customer service
Microsoft 365
Implement ICT recovery system
Microsoft Outlook
Work independently
Troubleshooting
Communication skills
Documentation

Report this job

Work requirements

Jobs in the United States