Diversion & Groups Services Manager

Position Description

Department History Overview Harris County Resources for Children and Adults was founded in 1966 as Harris County Child Welfare to provide support services for the children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.

Vision:

To better the lives of children and adults in Harris County.

Brief Position Overview:

Under the supervision of the Deputy Director, the Diversion & Groups Services Manager is responsible for the overall leadership, administration, development, and operational oversight of TRIAD Group Services and Diversion Programs within Harris County Resources for Children and Adults. This position oversees the development, implementation, and evaluation of prevention, early intervention, curriculum-based group services, and diversion programs designed to support youth and families and reduce juvenile justice involvement.

Duties & Responsibilities:

• Provide direct supervision, leadership, coaching, and performance oversight to two Program Managers, ensuring accountability, operational consistency, and quality service delivery. Oversee recruitment, onboarding, training, staff development, performance evaluations, and workforce planning through the established supervisory structure.
• Direct the planning, development, implementation, and evaluation of TRIAD Group Services and Diversion Programs, including Tier I and Tier II diversion case management, and groups.
• Oversee program transitions, referral processes, service delivery standards, and operational procedures to ensure effective prevention, early intervention, and diversion services in accordance with program objectives and applicable statutory requirements.
• Oversee Program Quality Improvement (PQI) activities, including annual reviews, quarterly case readings, documentation monitoring, satisfaction surveys, and analysis of program performance and service outcomes. Ensure compliance with applicable policies, statutory requirements, and documentation standards while identifying service gaps, implementing corrective actions, and maintaining program manuals and procedures.
• Maintain collaborative relationships with Harris County Juvenile Probation, law enforcement, DFPS, the Harris County District Attorney's Office, The Harris Center for Mental Health and IDD, and community partners to strengthen referral processes and coordinated services.
• Provide management-level guidance in addressing complex cases, crisis situations, operational concerns, and service barriers while representing programs in interagency meetings and collaborative initiatives.
• Oversee program budgets, expenditures, administrative functions, resource allocation, and reporting requirements to ensure operational and fiscal accountability. Review program performance information, prepare management reports and recommendations, and coordinate resources necessary to support program objectives and continuity of services.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Education:

• Bachelor's degree in Behavioral Science, Human Services, Social Work, Public Administration, or a related field.

Experience:

• Minimum five (5) years of experience working directly with children, adolescents, and families in social services, child protective services, juvenile probation, behavioral health, or related human services settings.
• Must have four (4) years of verifiable, full-time paid experience in a supervisory role in a Social Services setting.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as well as case management, data reporting, and financial management systems.

Licensure:

• Reliable transportation with a valid state of Texas driver’s license and auto liability insurance.

Knowledge, Skills & Abilities:

• Knowledge of prevention, early intervention, diversion, and community-based service delivery models.
• Knowledge of the Texas Juvenile Justice System, applicable state laws, and statutory requirements related to youth diversion and services for children and families.
• Knowledge of program planning, implementation, evaluation, and quality improvement principles.
• Knowledge of child and adolescent development, family systems, and crisis intervention practices.
• Knowledge of management and supervisory principles, including staff development, performance evaluation, and organizational leadership.
• Ability to provide effective leadership, coaching, and performance oversight to program managers.
• Ability to analyze program data, evaluate outcomes, and develop strategies for continuous quality improvement.
• Ability to manage multiple programs, operational priorities, budgets, and deadlines.
• Strong critical thinking, conflict resolution, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, including the ability to prepare reports, presentations, and professional correspondence.
• Ability to establish and maintain effective working relationships with county departments, juvenile justice agencies, community organizations, and other stakeholders.
• Ability to exercise sound judgment, flexibility, professionalism, and discretion when addressing sensitive or complex situations.
• Ability to maintain confidentiality and uphold high ethical standards, including integrity, fairness, and accountability.

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. General Information

Position Type, and Typical Hours of Work:

• Full-time | Regular
• Monday – Friday | 8:00a.m. – 5:00p.m.

Salary:

• Depends on Qualifications.
• Based on 26 Pay Periods

Work Location:

• 6300 Chimney Rock, Houston, TX 77081

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com