Case Manager, RISE

Position Description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

• Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

Under the general supervision of the Community Health and Violence Prevention Services Division (CHVPS), the RISE (Relentless Interrupters Serving Everyone) Case Manager provides direct support to individuals experiencing acute emotional, psychological, or situational crises. The primary role is to work collaboratively with CHVPS staff, assess client and community member needs, develop and implement crisis management plans, and coordinate services that help stabilize individuals in crisis situations. This position requires strong teamwork, communication, crisis management skills, home visits, community engagement, and the ability to connect clients with appropriate resources for ongoing, long-term care, and support.

Duties & Responsibilities:

• Conduct comprehensive assessments of individuals in crisis, and need, to evaluate the severity of their situation and immediate and long-term needs.
• Provide short-term intervention strategies, including emotional support, de-escalation, and safety planning.
• Develop individualized crisis intervention plans, identifying immediate action steps and coordinating the appropriate resources for secured linkages.
• Collaborate with RISE staff, crisis intervention teams, law enforcement, and/or medical professionals during high-risk or high-intensity situations.
• Assist clients in understanding their situation and available options for treatment or stabilization.
• Maintain accurate, up-to-date case files and documentation, ensuring compliance with confidentiality and legal requirements.
• Document client interactions, crisis interventions, outcomes, and referrals in accordance with organizational policies.
• Connect clients to appropriate community resources, including mental health services, housing, substance abuse programs, healthcare, and legal services.
• Follow up with clients according to division policies to ensure they are receiving the necessary services and make adjustments to intervention plans as needed.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

•

•

•

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with public and staff members.
• Must use your personal mobile device for our Multifactor Authentication process
• Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or managers.
• Must be knowledgeable of company protocols, operational procedures and safety policies.
• Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices.
• Ability to coordinate activities closely with others in stressful situations.
• Ability to meet with clients in office settings, community locations, or by phone/video.

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Policy Development and Program Planning Skills: This competency focuses on developing, implementing, and improving policies, programs, and services that support effective public health strategies and improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
• Management and Finance Skills: This competency focuses on managing human and financial resources, promoting equity and collaboration, and optimizing organizational performance to support effective public health programs.
• Leadership and Systems Thinking Skills: This competency focuses on aligning stakeholders, fostering innovation, and managing change to implement effective public health initiatives that strengthen community health.

NOTE:Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences

•

• Professional licenses:LCSW (Licensed Clinical Social Worker)
• LCDC (Licensed Chemical Dependency Counselor).
• LMHC (Licensed Mental Health Counselor).
• LMSW (Licensed Master Social Worker)
• LPC (Licensed Professional Counselor).
• MSW (Master of Social Work) or Psychologist

Languges:

• Bilingual in Spanish.

General Information

•

•

•

•

• Frequent sitting for extended periods while completing documentation, assessments, case notes, and coordinating services.
• Light lifting (up to 10–20 pounds) occasionally - for example, transporting files, laptops, outreach materials, or small equipment.

Work Location:

• Harris County Public Health: 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com