Position Description
About Harris County Universal Services Harris County Universal Services (HCUS) serves as the technology backbone of Harris County, providing innovative, secure, and reliable technology solutions that support County operations and enhance public services. From cybersecurity and enterprise applications to infrastructure and public safety communications, HCUS is committed to driving innovation, improving efficiency, and delivering meaningful solutions to the communities we serve.
Our Core Values At HCUS, our five core values guide our work, shape our culture, and reinforce our commitment to service excellence.
- People – We value our employees, foster an inclusive workplace, and empower individuals to succeed.
- Integrity – We uphold ethical standards and demonstrate honesty and professionalism in everything we do.
- Accountability – We take ownership of our actions, honor our commitments, and deliver results.
- Service – We are dedicated to providing exceptional support and solutions that meet the needs of Harris County and its residents.
- Innovation – We embrace creativity, continuous improvement, and emerging technologies to drive meaningful change.
Position Overview:
Supports the Computer Aided Dispatch (CAD) and Records Management System (RMS). Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Develops and promotes standard operating procedures. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Duties and Responsibilities:
- Supports the Computer Aided Dispatch (CAD), Mobile Dispatch Terminals (MDT), and Records Management System (RMS).
- Performs Tier 2 & 3 application support in coordination with Tier 1 Agency contacts.
- Manages system user and terminal definitions following agency-accepted practices.
- Manages code table updates and ensures that all applicable requirements are met for each code type.
- Works with Law Enforcement agencies to establish user best practices, security and authorizations standards, supplemental help and training documents, and establishes annual agency definition review procedures.
- Diagnose and assist in resolving technical hardware and software issues.
- Develops and promotes standard operating procedures.
- Ensures proper configuration and implementation of CAD/RMS modules, security, tables, workflow, and CAD mapping.
- Create and maintain user accounts for JWEB.
- Support FileOnQ software, create and maintain user accounts.
- Acts as a liaison between customers, in order to assist in the implementation of program changes, updates, corrections and other system fixes; works with vendors to resolve issues.
- Work closely with other IT team members, developers, and external vendors to meet system and project requirements.
- Communicate system issues, updates, and changes to users and management.
- Train end-users on best practices and system use.
- Provide support and guidance to officers or data entry personnel on how to correctly classify/report NIBRS
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High School diploma or GED equivalent required.
Experience:
- A minimum of three (3) years of demonstrated work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), understanding of records management programs and GeoFile data.
- Experience with maintaining, administrating, and supporting enterprise system software.
Knowledge, Skills, & Abilities:
- Must have the ability to communicate technical information clearly and effectively, both orally and in writing.
- Acts as a liaison between customers, in order to assist in the implementation of program changes, updates, corrections and other system fixes; works with vendors to resolve issues.
- Works with Law Enforcement agencies to establish data retention policies, user best practices, security and authorizations standards, supplemental help and training documents, and establishes annual agency definition review procedures.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
Automatic Disqualification:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences
Education:
- Associate's Degree in information technology or closely related field preferred or equivalent work experience below with no degree.
Experience:
- A minimum of 5 years of demonstrated work experience in the management and operation of an enterprise Computer Aided Dispatch (CAD) or Records Management System (RMS), including database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), understanding of records management programs.
Knowledge, Skills, and Abilities:
- Understanding of ESRI ArcGIS.
General Information
Location:
- 330 Meadowfern Dr., Houston, TX
Work Arrangement:
- Onsite (5 days/week in office)
Work Schedule:
Special Requirements:
- Must have a valid Texas drivers license.
- May be required to work more than forty hours during the workweek or on weekends, special projects, natural disasters or Public Safety events/incidents.
- Subject to on call rotation and must be able to travel to multiple locations.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Benefits
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com
