Accounting Supervisor

Position Description

Position Description:

The Branch Support Supervisor is responsible for leading and overseeing daily branch balancing activities across the Harris County Tax Office, ensuring branch transactions are balanced accurately and timely. This position supervises staff responsible for reviewing branch activity, processing local refunds, voids, bank deposits, and supporting documentation; monitors workload and resolves discrepancies and escalated issues. The role ensures required documentation is properly maintained and provides support to customers and branch staff via phone and email regarding all transactions. The Branch Support Supervisor also supports the Accounting Manager through staff development, cross-training, internal controls, process improvement, reporting, and continuity of daily operations.

Branch Transaction & Deposit Reconciliation:

• Reconcile assigned branch activity by verifying registration, title, local refunds submissions received from branches, voids, and other branch transactions against bank deposits and supporting documentation; ensure discrepancies are identified, researched, resolved, or escalated

Branch Documentation & Records Management:

• Oversee organization and separation of title-related paperwork received from branches for scanning and final distribution, ensuring documentation supports accurate and timely transaction verification.

Team Leadership & Performance Management:

• Provide direct leadership for the branch balancing function: set priorities; monitor workload, accuracy, timeliness, and service levels; coach employees; manage performance; and foster a collaborative, high-performance culture aligned with departmental goals.

Exception Management & Branch Resolution:

• Monitor unresolved branch-balancing items, identify recurring discrepancies, and coordinate with branches and other departments to ensure exceptions have clear ownership through resolution.

Process Improvement & Best Practices:

• Identify and lead process improvements that increase efficiency, accuracy, and internal controls for branch balancing; document workflows and best practices; and support technology or system enhancements.

Training & Employee Development:

• Ensure employees are properly trained and cross-trained; maintain current job manuals and procedures; identify skill gaps; and develop employees for increased responsibility.

Cross-Functional Collaboration & Coverage:

• Collaborate with other managers to resolve issues, balance workload, and maintain continuity of critical operations; provide backup coverage for related functions so no critical process depends on a single employee or team. This role maintains reciprocal operational knowledge with the ACH & Returns Manager, sufficient to provide direct coverage of ACH & Returns functions during absences or periods of high volume.

Controls, Compliance & Audit Support:

• Maintain internal controls and compliance with applicable policies and statutory requirements; provide documentation, explanations, and operational support for internal and external audits related to branch balancing and deposit verification.

Leadership Partnership & Departmental Communication:

• Partner with fellow managers and senior leadership on KPIs, workload trends, staffing needs, policy changes, and department priorities; provide leadership input into process, policy, and technology decisions.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:• High school diploma or equivalent from an accredited U.S. institution Experience:• Minimum of one (1) year of customer service experience within an office environment with heavy data entry.• Proficiency in Microsoft Excel, Word and Power Point• Strong attendance and punctuality record Knowledge, Skills, and Abilities:• Strong reading comprehension and effective communication skills• Professional demeanor and appearance always• Basic Accounting Principles• Ability to analyze and investigate.• Knowledge of branch operations.• RTS data System/People Soft• Flexibility to work overtime without prior notice• Attention to detail with the ability to identify errors in reports• Capacity to learn and retain large volumes of information• Ability to manage multiple tasks and prioritize effectively• Receptive to direction and capable of working under supervision• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. General Information Work Environment:• Work is performed primarily in an office setting subject to frequent interruptions, with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors.• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required.Physical Demands:• This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 30 lbs.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Benefits

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com