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Program Manager, School and Teacher
Los Angeles County Museum Of Natural History Foundation
Los Angeles, CA
- $27.43 USD / hour
Project Management Support: Cultivates relationships across departments; works closely with staff across the Museum on planning and implementation of programs, including staff in Security,…
Added 1 min ago
IT Network & Systems Manager
Boulder Housing Partners
Boulder, CO
The IT Manager, Network & Systems leads the infrastructure and operational services that support Boulder Housing Partners’ staff, properties, and resident-facing technology. Reporting to…
Added 1 min ago
LR
Assistant Manager
LUMA Residential
DALLAS, TX
- $23 USD / hour
Step Up as a Leader: Confidently support the onsite team and help oversee community operations when the Property Manager is unavailable.
Added 1 min ago
GO
PTR Retail Customer Service Specialist I
GOODWILL OF SILICON VALLEY
Gilroy, CA
- $18.45 USD / hour
…and respectful customer service while learning Goodwill store operations. This role focuses on building foundational skills in customer interactions, merchandising, store cleanliness, and…
Added 1 min ago
SP
Production Worker
Sonoco Products Company
Tulsa, OK
- $22.19 USD / hour
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
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Machine Operator II (Third Shift)
Sonoco Products Company
Hartselle, AL
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
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Senior Manager -Internal Audit Business Intelligence & Analytics
AIG Employee Services, Inc.
NY · Charlotte, NC · Houston, TX
The Senior Manager– Business Intelligence & Analytics is responsible for leading the development and delivery of enterprise analytics, reporting, and data-driven insights for Internal Audit…
Added 2 mins ago
Toyota Financial Services (TFS) Summer 2027 Payments Operations Internship
TMN Toyota Motor North America Company
Plano, TX
Reporting to a Senior Analyst or Manager within the Payments organization, interns will support critical operational activities that ensure the accurate processing, reconciliation, control,…
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A
Assistant Project Manager
Actalent
San Ramon, CA
- $40 to $50 USD / hour
Job Title: Assistant Project Manager Environmental ConstructionJob DescriptionThe Assistant Project Manager Environmental Construction oversees field operations for environmental and heavy…
Added 2 mins ago
Lead Estimator
Actalent
Glenwood, IA
Job Title: Lead Estimator / Assistant Project Manager Civil ConstructionJob DescriptionThe Lead Estimator / Assistant Project Manager supports both field operations and preconstruction…
Added 3 mins ago
Clinical Team Manager (RN or PT) $7,500 Sign on Bonus
Elara Caring
Valparaiso, IN · Chesterton, IN · La Porte, IN · Merrillville, IN · Michigan City, IN · Portage, IN · St. John, IN · Westville, IN
Partner with the Branch Director or Administrator to monitor key performance metrics and support clinical operations, including field work as needed.
Added 3 mins ago
BS
Dining Services Manager - Full Time
Brookdale Senior Living Inc.
Glendale, AZ
- Full-time
Extensive corporate support including a robust training program.
Added 3 mins ago
AVD Steering Design Release Engineer
General Motors LLC
Warren, MI
Creation of "readiness assessments" prior to significant program gates, to summarize the status and key issues.
Added 3 mins ago
AS
Branch Manager
Ascend Staffing
San Antonio, TX
- $50,000 USD / year
Ascend Staffing is hiring a Branch Manager to lead our San Antonio, TX operations. This is an excellent opportunity for a proven people leader who enjoys developing teams, building client…
Added 3 mins ago
Building Engineer (USA)
Avison Young
Orlando, FL
We are currently seeking an experienced building engineer to report to the Property Manager on all areas of building/property operations for a portfolio of office, industrial and retail…
Added 3 mins ago
LB
Treasury Management Implementation Specialist
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Middletown, CT
- $29.64 to $40.1 USD / hour
Reporting to the Treasury Management Operations Manager, the Treasury Management Implementation Specialist maintains a high level of expertise in the products and services designed for…
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Senior Manager, Material Planning
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…collaboration, and excellence. We are seeking a Senior Material Planning Manager to lead the material planning team in a dynamic, quick-turn new product introduction environment. This…
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Senior Technical Program Manager, DGX Cloud Software Products and Services
NVIDIA USA
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We seek a Senior Technical Program Manager to handle daily operations for the Exemplar Performance Program. You will convert priorities into synchronized capacity, validation, debugging,…
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Revenue Integrity Supervisor
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Bakersfield, CA
Job Summary: Under the supervision of the Manager, Coding and Compliance (MCC), the Revenue Integrity Supervisor (RIS) of Omni Family Health (Omni) provides revenue integrity support and…
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Graphics Production & Procurement Specialist
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Remote, United States
…semi-permanent in-store signage programs. This role partners with the Manager, Graphics Production & Procurement to drive strategic sourcing, vendor performance, and program execution while…
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Senior Technology Portfolio Manager
SWCA Environmental Consultants
Remote, United States
- $115,689.6 to $159,213 USD / year
SWCA Environmental Consultants is seeking a Senior Technology Portfolio Manager - Execution to join our Enterprise Technology Engagement team. In this role, you will lead intake operations,…
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Senior Projects Manager - Engineering
City of Fortuna (CA)
Fortuna, CA
- $79,568.74 to $96,807.53 USD / year
…staff performing difficult and complex professional, technical support related to programs and activities of the Engineering Division and Public Works Department, manages grants, special…
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Retail Sales Supervisor, Maje, Sawgrass Mills Mall
SMCP NORTH AMERICA (US, CANADA)
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…also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along…
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Engineering Program Manager
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RTP, NC
You will use your technical expertise to support other Technical Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and…
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Medical Assistant - Laboratory Services
Neighborhood Healthcare
Riverside, CA
- $24.95 to $34.93 USD / hour
Prepares EOM report to submit to the Laboratory Operations Manager

Harris County ESD 11

Communications Manager

Spring, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

POSITION SUMMARY:

The Communications Manager manages and provides direction for the daily operations and ongoing development of the District’s 911 Communications Center (Control). This position is responsible for departmental performance, personnel management, quality improvement, training, regulatory compliance, communications technology, and operational readiness. The Communications Manager works closely with the Chief Operating Officer and other operational leaders to evaluate system performance, resource deployment, and Communications strategies that support reliable and effective emergency medical response.

SPECIAL NOTE:

This job has been designated as a Safety Sensitive Position by Harris County ESD #11 Mobile Health Care. Public safety, as well as the safety of Harris County ESD #11 Mobile Health Care employees, requires that the employee in this position be able to always perform all essential functions at the highest levels. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High-Risk Medications identified by Harris County ESD #11 Mobile Health Care and certification from the employee’s physician that such medications can be safely used while working. Because Harris County ESD #11 Mobile Health Care ’s ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment. A high level of physical, mental, and emotional health is an essential requirement.

ESSENTIAL FUNCTIONS:

Oversees and manages the daily operations of the Communications Center, including staffing, workflow, service delivery, and overall performance to support reliable EMS response.
Leads and develops Communications Supervisors and Telecommunicators, including performance management, coaching, employee development, and consistent application of departmental expectations.
Develops, reviews, and implements Communications policies, procedures, and operational practices to support effective operations and compliance with District and regulatory requirements.
Evaluates Communications Center performance, including call processing, dispatch performance, resource deployment, unit utilization, response-related metrics, and operational trends, and develops strategies to improve departmental and system performance.
Oversees the performance, reliability, and effective use of CAD, radio, telephone, recording, and other communications systems and evaluates technology needs and improvements that support current and future operations.
Manages the Communications quality improvement program, evaluates performance trends and protocol compliance, and ensures identified concerns are appropriately addressed.
Manages the Communications Center’s efforts to maintain Accredited Center of Excellence (ACE) accreditation and ensures departmental practices, quality improvement activities, documentation, training, and performance standards remain aligned with accreditation requirements.
Provides direction for training, continuing education, and professional development of Communications personnel and ensures required certifications and competencies are maintained.
Ensures Communications operations comply with Emergency Medical Dispatch standards, FCC requirements, District policies, and applicable federal, state, and local requirements.
Partners with the Chief Operating Officer (COO), Operations, and Clinical leadership to evaluate deployment strategies, resource utilization, system performance, and operational needs and provides Communications expertise and recommendations to support operational planning and decision making.
Evaluates Communications workflows, technology, resource needs, and departmental priorities and develops recommendations and strategies to support current and future operational needs.
Maintains effective working relationships with public safety agencies, healthcare partners, communications centers, vendors, and other external partners.
Manages departmental resources and expenditures within the approved budget and participates in budget development and long-term planning for Communications staffing, technology, equipment, and operational needs.
Participates in organizational planning, emergency preparedness, special operations, and other District initiatives requiring Communications management or operational expertise.
Other duties as assigned.

QUALIFICATIONS:

Bachelor’s degree in business administration, emergency management, public safety, or a related field. Equivalent years of experience may be considered in lieu of education.
Five (5) years of progressive experience in emergency communications, EMS, or public safety operations, including at least three (3) years in a supervisory or management role.
Current IAED Emergency Medical Dispatcher (EMD) certification; EMD-Q certification preferred.
Knowledge of EMS communications, Emergency Medical Dispatch standards, CAD and radio systems, and applicable FCC requirements.
Strong management, decision-making, communication, and problem-solving skills in a high-pressure operational environment.
NIMS ICS-100, 200, 700, and 800 required; ICS-300 and 400 must be obtained within twelve (12) months if not already held.
Valid Texas driver’s license and ability to meet District background and driving requirements.
Experience with ACE accreditation and process improvement methodologies, including Six Sigma, preferred.
Must not have been excluded by the OIG to participate in Federally Funded Health Care Programs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Ability to sit for extended periods.
Ability to lift up to 10 pounds.
Ability to walk, stand, bend, squat, twist, and reach.
Ability to perform fine motor tasks and extended keyboarding.
Ability to maintain focus and cognitive function during prolonged high-stress situations.

WORKING CONDITIONS:

Air-conditioned office environment

HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11 reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate.

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