Information Technologist

Job Title: Information Technologist

Harris County Emergency Services District No. 48 ("HCESD No. 48" or the "District") is seeking applicants for the position of Full-Time Information Technologist.

HCESD No. 48 is a combination of Fire and Emergency Medical Services ("EMS") District, providing services to residents of HCESD No. 48 and Fort Bend County Emergency Services District No. 1. Our service area is twenty-nine (29) square miles located on the west side of Harris County, between the cities of Houston and Katy, Texas. The population is approximately 150,000 persons. The Information Technologist is an At-Will, Non-Exempt employee and serves at the discretion of the Fire Chief and the HCESD No. 48 Board of Commissioners.

The Information Technologist with the District shall:

1. Establish the District's technology vision and align IT strategy with HCESD 48's strategic plan and operational needs.
2. Develop and enforce cybersecurity policies and SOP's for our environment, reducing risk across Microsoft 365, Entra ID, and on-premises Active Directory while maintaining 24/7 availability for first responders.
3. Evaluate emerging technologies, forecast future needs, and advise leadership on modernization, system integration, infrastructure, and support requirements.
4. Lead technology development and projects, conduct cost-benefit analyses, and support planning for new stations, facility renovations, and Department initiatives.
5. Install, configure, troubleshoot, maintain, and repair Department-owned computers, mobile devices, networking equipment, peripherals, and related technology.
6. Provide hands-on technical support at Department stations and facilities, including resolving issues outside existing outsourced support agreements.
7. Prioritize technology issues based on their impact on emergency response, communications, station operations, training, and administration.
8. Maintain documentation of technology assets, configurations, warranties, service agreements, maintenance, and service requests.

• 9. Serve as the Department's direct technical liaison with IT providers, vendors, and contractors, communicating requirements, coordinating work, reviewing results, and resolving service gaps.
• 10. Manage technology procurement, including identifying requirements, obtaining quotes, evaluating options, ordering and receiving equipment, and documenting assets through authorized purchasing channels and favorable available pricing.
• 11. Plan equipment and infrastructure needs to support timely deployment and operational readiness.
• 12. Provide or coordinate support for after-hours operations, including responding to critical technology issues outside normal business hours.
• 13. Maintain procedures for urgent issue reporting, escalation, tracking, and resolution, and coordinate emergency vendor support to maintain continuity of operations.
• 14. Manage the Department's IT infrastructure, including user access, system updates, databases, virtualization, backups, web services, networking, and cloud productivity platforms to ensure secure, reliable operations.

Requirements:

1. Pass pre-employment drug/alcohol testing and background check.
2. Associate's degree in a related field; bachelor's degree preferred
3. At a minimum of 5 years previous relevant experience
4. Preferred – Network + and/or security plus, CCNP/MSCE can replace a bachelor's degree
5. Ability to follow verbal and written instructions.
6. Ability to communicate effectively orally and in writing.
7. Ability to establish and maintain effective working relationships with Employees, other agencies, and the public.

Applications will be accepted only through the District website at https://hcesd48.isolvedhire.com/jobs/. The position is open to both internal and external candidates and will close on November 22, 2026.