Jobs in the United States

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Added 10 mins ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
Chief Engineer will be responsible for managing small-to-medium large impact projects from conception to completion. These projects can involve large amounts of independent work as well as…
Added 10 mins ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
Chief Engineer will be responsible for managing small-to-medium large impact projects from conception to completion. These projects can involve large amounts of independent work as well as…
Added 10 mins ago
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
Chief Engineer will be responsible for managing small-to-medium large impact projects from conception to completion. These projects can involve large amounts of independent work as well as…
Added 15 mins ago
T
Senior Active Directory & Hybrid Identity Engineer
TEKsystems
Wilmington, DE
- $72 to $82 USD / hour
The Sr. Systems Engineer (Active Directory) is an experienced Active Directory specialist to design, implement, and manage our enterprise-wide Active Directory /Entra Hybrid infrastructure.…
Added 15 mins ago
Software Engineer
Teradata
Dover, DE
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 15 mins ago
Platform Engineer - Remote
SitusAMC
Dover, DE
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 15 mins ago
Account Executive (Central)
Verint Systems, Inc.
Dover, DE
…Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges…
Added 15 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Dover, DE
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 15 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Dover, DE
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 17 mins ago
Technical Project Manager, Executive Director, AI Product Management Team
JPMC page
New York, NY · NY
…you will drive execution of complex, cross-functional AI and automation initiatives - from early discovery to production launch and scaled rollout. You are highly technical (ideally…
Added 21 mins ago
EC
Lead Manufacturing Engineer, Capacity Expansion
Eaton Corporation
Greenwood, SC
- $97,000 to $143,000 USD / year
Evaluate and recommend manufacturing technologies, automation, digital solutions, tooling concepts, and process-control methods.
Added 21 mins ago
Engineer- Product Definition
GE Vernova
Greenville, SC
You will join the world-class Product Definition team to develop new technical solutions, processes, and automation software for the Digital Thread. Collaborating closely with design…
Added 21 mins ago
Security Architect
HTC Global Services Inc
Columbia, SC
Job Title :Senior SIEM Engineer – Palo Alto Cortex XSIAM/XDR & Cribl Position Overview
Added 21 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Columbia, SC
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 25 mins ago
IG
Remote Linux Vulnerability Engineer
Insight Global
Remote, United States
- $120,000 to $130,000 USD / year
An employer is looking for a Remote Linux Vulnerability Engineer in the United States. The Linux Vulnerability Engineer is responsible for accelerating vulnerability remediation and…
Added 25 mins ago
Sr Ethernet AI Network Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Ethernet AI Network Engineer based in the United States.
Added 25 mins ago
Security/ATO Automation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security/ATO Automation Engineer based in the United States.
Added 33 mins ago
T
Sr. Integration Engineer
TEKsystems
Longmont, CO
- $75 to $90 USD / hour
…Joins a small team of builders: an Enterprise Applications Engineer close to full time on integration and a Business Systems Analyst part of the time, both of whom design, prepare and build…
Added 33 mins ago
Systems Integration/Test Engineer Sr Staff
Lockheed Martin
Littleton, CO
We are seeking an Electrical Test Engineer to work within the Space Protection Programs, Electrical Test Engineering organization. This role provides the opportunity to perform critical…
Added 34 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Denver, CO
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 50 mins ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer leads the design, optimization, and modernization of critical HIT solutions supporting eHub and related business teams. This role improves system reliability,…
Added 50 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Nashville, TN
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 57 mins ago
GP
Software Engineer - Full Stack
Global Payment Holdi
Denver, CO
- $91,900 to $130,000 USD / year
Make your mark at one of the biggest names in payments. We're looking for a Software Engineer to join our ever-evolving Portal team and help shape the future of global commerce
Added 1 hour ago
Principal Reverse Engineering/Vulnerability Research Engineer
Jobgether
Remote, United States
…for a Principal Reverse Engineering/Vulnerability Research Engineer based in the United…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Lincoln, NE
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…

Harper

AI Engineer - Voice

San Francisco, CA, United States

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Job details

Experience: 5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Posting language: English

Original job description

The Mission We're building an AI-powered insurance brokerage transforming the $900B commercial insurance market. Voice is our primary growth lever - the majority of insurance transactions happen over phone calls. We need an exceptional Head of Voice AI to architect voice systems that will power thousands of conversations daily across growth, sales, operations, and customer service. You'll use low-code platforms like VAPI or Retell for quick prototyping and rapid deployment of production voice agents, then progressively build custom infrastructure using LiveKit and Pipecat as we scale. Your systems will handle everything from cold outreach and lead qualification to complex multi-turn underwriting conversations and 24/7 customer support. We're committed to "Staying REAL" with our AI systems - building agents that are Reliable, Experience-focused, Accurate, and have Low latency. You'll work directly with the CEO and CTO with a bias toward action. We live by core principles: "There is no try, there is just do," "Actions lead to information, always default to action," and "Strong opinions lead to information." Outcomes You'll Drive Voice Infrastructure & Scale

Deploy production voice agents within weeks using VAPI or Retell for quick prototyping and immediate business impact
Transition to custom voice infrastructure with LiveKit and Pipecat as volume scales
Achieve sub-700ms latency across the entire voice pipeline while maintaining conversation quality
Scale to 10,000+ concurrent calls with appropriate architecture evolution and optimization
Integrate telephony at scale with Twilio, Telnyx, and enterprise SIP infrastructure

Growth & Sales Automation

Build outbound prospecting agents that identify qualified leads, overcome objections, and book appointments
Create lead nurturing systems with personalized follow-ups that move prospects through the sales funnel
Implement predictive dialing and call pacing algorithms for maximum efficiency
Design qualification workflows that gather key information and route to appropriate human agents

Operations & Underwriting Support

Develop form-filling agents handling 20-30 minute insurance application conversations
Build underwriter follow-up systems that collect additional risk information through natural, multi-turn dialogue
Create document collection workflows guiding customers through providing licenses, photos, and business documentation
Implement intelligent escalation paths that know when to loop in human underwriters

Customer Service Excellence

Design 24/7 policy servicing agents that explain coverage, generate certificates, and process endorsements
Build claims intake systems that empathetically gather first notice of loss (FNOL) information
Create payment processing agents handling failed payments, billing updates, and payment plans
Develop proactive outreach systems for policy renewals, payment reminders, and important updates

Platform Development

Create no-code/low-code tools enabling non-technical teams to create and modify voice workflows
Build conversation analytics tracking quality metrics, completion rates, and customer satisfaction
Develop A/B testing frameworks for voice personas, prompts, and conversation strategies
Implement voice agent templates for common insurance workflows
Create comprehensive monitoring to track latency, accuracy, and conversation outcomes

You're Our Person If

You've built production voice AI systems handling 100K+ minutes per month with real customers
You have hands-on experience with low-code platforms (VAPI, Retell) for rapid prototyping and custom voice infrastructure (LiveKit, Pipecat) for scale
You understand the full voice stack from telephony protocols to WebRTC-based media servers
You've optimized voice pipelines achieving sub-second latency while maintaining quality
You can architect systems that maintain context through 30+ minute conversations
You've built both inbound and outbound calling systems at scale
You have experience with modern STT/TTS providers and know how to optimize them
You ship voice features daily and iterate based on real conversation data
You balance starting with practical solutions while building toward technical excellence
You understand that voice AI is about business impact, not just technical sophistication
You embrace "there is no try, there is just do" as your engineering mantra

Hard Requirements

5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Production voice AI experience - you've built and deployed systems handling 10K+ minutes/month
Hands-on experience with low-code voice platforms like VAPI or Retell for rapid prototyping
Deep understanding of telephony and media protocols including SIP, RTP, and WebRTC
Experience with voice orchestration frameworks like LiveKit, Pipecat, Daily, or custom-built solutions
Advanced audio processing knowledge - you understand VAD, AEC, noise suppression at a technical level
Proven ability to achieve sub-second latency in production voice systems
Strong proficiency in Python and TypeScript/Node.js specifically for real-time systems
Experience with both inbound and outbound calling at scale (1000+ concurrent calls)
Modern AI provider expertise with OpenAI, Anthropic, Deepgram, ElevenLabs, etc.
Track record of shipping voice products that directly impact business metrics
Strong debugging skills for complex, multi-service voice pipelines
Must be based in San Francisco and work in-office (relocation assistance provided)

Our Voice Tech Stack

Rapid Prototyping & Deployment:

VAPI or Retell for quick prototyping and initial voice agent deployment
Twilio and Telnyx for telephony infrastructure
Deepgram and AssemblyAI for ultra-low latency speech-to-text
ElevenLabs and Cartesia for natural text-to-speech
GPT-4o and Gemini for conversational intelligence

Custom Infrastructure (Scale To):

LiveKit for WebRTC-based real-time media infrastructure
Pipecat for flexible voice pipeline orchestration
Custom orchestration layers for complex conversation management
Redis streams for audio buffering and event processing
PostgreSQL for conversation history and analytics
Temporal.io for durable conversation workflows tools
Logfire for comprehensive observability

What You'll Build in Your First 90 Days

First Month:

Deploy your first outbound calling agent using VAPI or Retell for quick prototyping
Build information collection agents for gathering initial customer data
Implement payment reminder system that handles failed payments and billing updates
Create conversation recording pipeline for quality monitoring and compliance
Set up A/B testing framework for different voice personas and scripts
Establish baseline metrics for conversation success rates

Second Month:

Build comprehensive form-filling agent capable of 20-30 minute insurance applications
Implement underwriter follow-up system collecting additional information through dialogue
Create multi-modal orchestration allowing seamless handoffs between voice, SMS, and email
Develop claims intake agent with empathetic conversation handling
Build certificate generation system accessible 24/7 through voice commands
Begin transition to custom infrastructure for high-volume use cases

Third Month:

Scale outbound infrastructure to handle 1000+ concurrent prospecting calls
Build complete customer service suite covering policy changes, endorsements, and inquiries
Implement intelligent routing system directing calls to specialized agents
Develop predictive models for optimal call timing and conversation success
Create voice agent templates for non-technical team members
Launch production campaigns measuring impact on conversion and satisfaction

Our Voice AI Philosophy

Start Practical, Scale Smart: Begin with low-code platforms for rapid deployment, build custom infrastructure as needed
Voice is the Channel: Recognize that voice is how insurance happens - optimize for natural conversation
Latency is Everything: Sub-700ms response times or we've failed
Revenue Impact First: Every voice interaction should drive conversion, retention, or efficiency
Context Preservation: Maintain full context even across 30+ minute calls
Fail Gracefully: Always have intelligent fallbacks and recovery mechanisms
Data-Driven Iteration: Measure everything, iterate based on real conversations
Ship Daily: Deploy quickly, learn fast, improve continuously
REAL Framework: Every interaction must be Reliable, Experience-focused, Accurate, and Low-latency

Join Us To Transform Insurance This is an early-stage role at a fast-moving startup where you'll define how voice AI transforms insurance. Voice is our biggest point of leverage - you'll directly impact how we scale 10x without proportional headcount increases. You'll start with practical solutions that work today, then build the infrastructure to scale tomorrow. You should have experience building voice AI systems that real customers use at scale - handling thousands of calls per day, maintaining sub-second latency, and gracefully handling all the edge cases that come with production voice systems. We value engineers who ship daily and measure success by business impact, not technical complexity. We require you to be in San Francisco and work from our office 5.5 days per week. We'll cover relocation costs and believe the best teams collaborate intensively in person. Skills Voice AI, LiveKit, Pipecat, VAPI, Retell, WebRTC, Telephony, SIP, RTP, Media Servers, Real-time Audio, Audio Processing, VAD, Echo Cancellation, Speech-to-Text, Text-to-Speech, Deepgram, AssemblyAI, ElevenLabs, Cartesia, Natural Language Processing, Conversation Design, Outbound Calling, Predictive Dialers, Python, TypeScript, Node.js, Distributed Systems, Low-latency Systems, Real-time Streaming, WebSockets, Twilio, Telnyx, Voice Orchestration, Prompt Engineering, GPT-4o, Claude, A/B Testing, Conversion Optimization

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