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Added 6 mins ago
Sr. Software Developer
Velocity Electronics Corp.
St. Petersburg/Tampa, FL
Build. Innovate. Deliver. - Join Velocity Electronics, a Jabil company, as our next Senior Full-Stack Engineer.
Added 7 mins ago
Manager, DevOps Enterprise Architect
Amyris, Inc.
Remote, United States
…cloud-forward systems on Google Cloud Platform alongside on-premises infrastructure that supports our labs, manufacturing, and global workforce across the United States and Brazil. Our…
Added 7 mins ago
Senior Network Security Engineer
Applied Materials
Santa Clara, CA · Santa Clara
The Senior Network Security Engineer is a hands-on technical leader responsible for designing, implementing, securing, and operating enterprise firewall and network security infrastructure…
Added 9 mins ago
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 9 mins ago
Senior Software Engineer - AI Innovation
Worth AI
Remote, United States
Worth AI, a leader in AI onboarding and underwriting, is looking for a talented and experienced Senior Software Engineer - AI Innovation to join our team. At Worth AI, we are on a mission…
Added 13 mins ago
OC
Assistant Engineer (Commissioning)
Orange County Sanitation District
Fountain Valley, CA
- $122,283.2 to $148,574.4 USD / year
OC San is currently looking to fill the role of an Assistant Engineer (Commissioning).
Added 14 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Program Description: The program provides end to end IT Infrastructure support services, including Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network…
Added 15 mins ago
SO
Network Engineer I
System One
Arlington, VA
- $45 USD / hour
Assist Network Engineers and Senior Network Engineers with network infrastructure deployment and refresh activities.
Added 15 mins ago
Senior Software Engineer, AI/ML, Google Cloud Platforms
Google
Kirkland, WA
…reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML…
Added 16 mins ago
AA
Platform Engineer (Azure)
Ascend Analytics
Boulder, CO
- $85,000 to $115,000 USD / year
…Procurement (APP), and Ascend Energy Exchange (AEX). As Platform Engineer, you'll design, build, and operate that platform alongside our Senior Platform Engineer, working at the…
Added 18 mins ago
Senior Integration Software Engineer, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
…City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together,…
Added 19 mins ago
Principal or Sr Principal Systems Administrator - Workflow Engineer (AHT)
Northrop Grumman
Aurora
…Principal or Sr Principal Systems Administrator \- Workflow Engineer to support mission-critical environments in Aurora,…
Added 19 mins ago
Architectural Facilities Engineer - Level 3 or 4
Northrop Grumman
Clearfield
…the title for this role will be either a Principal Facilities Engineer Level 3 or a Senior Principal Facilities Engineer Level 4 based on qualifications. This role will develop site and…
Added 19 mins ago
Network Administrator 3/4 - TS/SCI
Northrop Grumman
Dulles
The Northrop Grumman CIDO Classified Solutions team is seeking a Network Administrator / Engineer (at level 3 or level 4) to join our team supporting complex, multi-site networks that…
Added 21 mins ago
Global Sourcing Engineer
Valmont Industries, Inc.
Valley, NE
…is advancing agricultural productivity and reimagining vital infrastructure to make life…
Added 22 mins ago
Cloud Security Engineer
Accenture Federal Services
Chantilly, VA
Accenture Federal Services is seeking a Cloud Security Engineer to work with government and industry customers to develop a multi-cloud solution. The candidate will manage cloud security…
Added 22 mins ago
AA
Policy Director
AI Alignment Foundation (AIAF)
Washington, DC
- $220,000 to $350,000 USD / year
…research ideas with the funding, engineering teams, compute, and infrastructure needed to develop them. We focus on alignment techniques that can endure as AI becomes more powerful and…
Added 24 mins ago
Data Center Electrical Engineer, Senior Consultant
WSP
Houston, TX · Dallas, TX
…data centers - supporting the world’s leading AI and cloud infrastructure companies. You’ll work to help tackle our clients’ biggest challenges: Where to build? How to secure power and…
Added 25 mins ago
Principal Mechanical Engineer - Data Center Liquid Cooling Systems
Mitsubishi Heavy Industries, Ltd.
Carrollton, TX
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Principal Mechanical Engineer-Data Center Liquid Cooling Systems to join our team. This is a hybrid role based out of our…
Added 25 mins ago
Engineer senior, SRE - ST
Starbucks Coffee Company
Nashville
Now Brewing – engineer senior, SRE! #tobeapartner
Added 26 mins ago
Sr. DevOps / Cloud Engineer
NTT DATA Americas, Inc.
Nashville
We are seeking an experienced DevOps / Cloud Engineer to support cloud-based data platforms and automation initiatives, with a strong focus on Terraform, Kubernetes, Java/Python, and…
Added 26 mins ago
Engineer lead (Java) - ST, Seattle WA
Starbucks Coffee Company
Seattle
Ensures application and infrastructure architectural solutions are stable, secure, and compliant with Company standards and practices
Added 27 mins ago
DevSecOps Engineer
Dark Wolf Solutions
Colorado Springs, CO
Dark Wolf is seeking a DevSecOps Engineer to support the United States Space Force (USSF) by developing software in support of Space Systems Command (SSC) Defensive Cyber Operations rapid…
Added 28 mins ago
Senior / Staff Software Engineer, Robotics Platform
RoboForce
Milpitas, CA
Developer Workflows: Create tools and infrastructure that make integration, deployment, diagnosis and validation more repeatable and efficient.
Added 28 mins ago
R
Engineering Manager, Security (Cloud, Infrastructure & Application Security)
Replit
Foster City, CA
- $250,000 to $387,000 USD / year
We are looking for an Engineering Manager, Security to lead the teams that secure our cloud, our infrastructure, and the code we ship. You will manage two closely linked groups:

Harper

AI Engineer - Voice

San Francisco, CA, United States

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Job details

Experience: 5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Posting language: English

Original job description

The Mission We're building an AI-powered insurance brokerage transforming the $900B commercial insurance market. Voice is our primary growth lever - the majority of insurance transactions happen over phone calls. We need an exceptional Head of Voice AI to architect voice systems that will power thousands of conversations daily across growth, sales, operations, and customer service. You'll use low-code platforms like VAPI or Retell for quick prototyping and rapid deployment of production voice agents, then progressively build custom infrastructure using LiveKit and Pipecat as we scale. Your systems will handle everything from cold outreach and lead qualification to complex multi-turn underwriting conversations and 24/7 customer support. We're committed to "Staying REAL" with our AI systems - building agents that are Reliable, Experience-focused, Accurate, and have Low latency. You'll work directly with the CEO and CTO with a bias toward action. We live by core principles: "There is no try, there is just do," "Actions lead to information, always default to action," and "Strong opinions lead to information." Outcomes You'll Drive Voice Infrastructure & Scale

Deploy production voice agents within weeks using VAPI or Retell for quick prototyping and immediate business impact
Transition to custom voice infrastructure with LiveKit and Pipecat as volume scales
Achieve sub-700ms latency across the entire voice pipeline while maintaining conversation quality
Scale to 10,000+ concurrent calls with appropriate architecture evolution and optimization
Integrate telephony at scale with Twilio, Telnyx, and enterprise SIP infrastructure

Growth & Sales Automation

Build outbound prospecting agents that identify qualified leads, overcome objections, and book appointments
Create lead nurturing systems with personalized follow-ups that move prospects through the sales funnel
Implement predictive dialing and call pacing algorithms for maximum efficiency
Design qualification workflows that gather key information and route to appropriate human agents

Operations & Underwriting Support

Develop form-filling agents handling 20-30 minute insurance application conversations
Build underwriter follow-up systems that collect additional risk information through natural, multi-turn dialogue
Create document collection workflows guiding customers through providing licenses, photos, and business documentation
Implement intelligent escalation paths that know when to loop in human underwriters

Customer Service Excellence

Design 24/7 policy servicing agents that explain coverage, generate certificates, and process endorsements
Build claims intake systems that empathetically gather first notice of loss (FNOL) information
Create payment processing agents handling failed payments, billing updates, and payment plans
Develop proactive outreach systems for policy renewals, payment reminders, and important updates

Platform Development

Create no-code/low-code tools enabling non-technical teams to create and modify voice workflows
Build conversation analytics tracking quality metrics, completion rates, and customer satisfaction
Develop A/B testing frameworks for voice personas, prompts, and conversation strategies
Implement voice agent templates for common insurance workflows
Create comprehensive monitoring to track latency, accuracy, and conversation outcomes

You're Our Person If

You've built production voice AI systems handling 100K+ minutes per month with real customers
You have hands-on experience with low-code platforms (VAPI, Retell) for rapid prototyping and custom voice infrastructure (LiveKit, Pipecat) for scale
You understand the full voice stack from telephony protocols to WebRTC-based media servers
You've optimized voice pipelines achieving sub-second latency while maintaining quality
You can architect systems that maintain context through 30+ minute conversations
You've built both inbound and outbound calling systems at scale
You have experience with modern STT/TTS providers and know how to optimize them
You ship voice features daily and iterate based on real conversation data
You balance starting with practical solutions while building toward technical excellence
You understand that voice AI is about business impact, not just technical sophistication
You embrace "there is no try, there is just do" as your engineering mantra

Hard Requirements

5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Production voice AI experience - you've built and deployed systems handling 10K+ minutes/month
Hands-on experience with low-code voice platforms like VAPI or Retell for rapid prototyping
Deep understanding of telephony and media protocols including SIP, RTP, and WebRTC
Experience with voice orchestration frameworks like LiveKit, Pipecat, Daily, or custom-built solutions
Advanced audio processing knowledge - you understand VAD, AEC, noise suppression at a technical level
Proven ability to achieve sub-second latency in production voice systems
Strong proficiency in Python and TypeScript/Node.js specifically for real-time systems
Experience with both inbound and outbound calling at scale (1000+ concurrent calls)
Modern AI provider expertise with OpenAI, Anthropic, Deepgram, ElevenLabs, etc.
Track record of shipping voice products that directly impact business metrics
Strong debugging skills for complex, multi-service voice pipelines
Must be based in San Francisco and work in-office (relocation assistance provided)

Our Voice Tech Stack

Rapid Prototyping & Deployment:

VAPI or Retell for quick prototyping and initial voice agent deployment
Twilio and Telnyx for telephony infrastructure
Deepgram and AssemblyAI for ultra-low latency speech-to-text
ElevenLabs and Cartesia for natural text-to-speech
GPT-4o and Gemini for conversational intelligence

Custom Infrastructure (Scale To):

LiveKit for WebRTC-based real-time media infrastructure
Pipecat for flexible voice pipeline orchestration
Custom orchestration layers for complex conversation management
Redis streams for audio buffering and event processing
PostgreSQL for conversation history and analytics
Temporal.io for durable conversation workflows tools
Logfire for comprehensive observability

What You'll Build in Your First 90 Days

First Month:

Deploy your first outbound calling agent using VAPI or Retell for quick prototyping
Build information collection agents for gathering initial customer data
Implement payment reminder system that handles failed payments and billing updates
Create conversation recording pipeline for quality monitoring and compliance
Set up A/B testing framework for different voice personas and scripts
Establish baseline metrics for conversation success rates

Second Month:

Build comprehensive form-filling agent capable of 20-30 minute insurance applications
Implement underwriter follow-up system collecting additional information through dialogue
Create multi-modal orchestration allowing seamless handoffs between voice, SMS, and email
Develop claims intake agent with empathetic conversation handling
Build certificate generation system accessible 24/7 through voice commands
Begin transition to custom infrastructure for high-volume use cases

Third Month:

Scale outbound infrastructure to handle 1000+ concurrent prospecting calls
Build complete customer service suite covering policy changes, endorsements, and inquiries
Implement intelligent routing system directing calls to specialized agents
Develop predictive models for optimal call timing and conversation success
Create voice agent templates for non-technical team members
Launch production campaigns measuring impact on conversion and satisfaction

Our Voice AI Philosophy

Start Practical, Scale Smart: Begin with low-code platforms for rapid deployment, build custom infrastructure as needed
Voice is the Channel: Recognize that voice is how insurance happens - optimize for natural conversation
Latency is Everything: Sub-700ms response times or we've failed
Revenue Impact First: Every voice interaction should drive conversion, retention, or efficiency
Context Preservation: Maintain full context even across 30+ minute calls
Fail Gracefully: Always have intelligent fallbacks and recovery mechanisms
Data-Driven Iteration: Measure everything, iterate based on real conversations
Ship Daily: Deploy quickly, learn fast, improve continuously
REAL Framework: Every interaction must be Reliable, Experience-focused, Accurate, and Low-latency

Join Us To Transform Insurance This is an early-stage role at a fast-moving startup where you'll define how voice AI transforms insurance. Voice is our biggest point of leverage - you'll directly impact how we scale 10x without proportional headcount increases. You'll start with practical solutions that work today, then build the infrastructure to scale tomorrow. You should have experience building voice AI systems that real customers use at scale - handling thousands of calls per day, maintaining sub-second latency, and gracefully handling all the edge cases that come with production voice systems. We value engineers who ship daily and measure success by business impact, not technical complexity. We require you to be in San Francisco and work from our office 5.5 days per week. We'll cover relocation costs and believe the best teams collaborate intensively in person. Skills Voice AI, LiveKit, Pipecat, VAPI, Retell, WebRTC, Telephony, SIP, RTP, Media Servers, Real-time Audio, Audio Processing, VAD, Echo Cancellation, Speech-to-Text, Text-to-Speech, Deepgram, AssemblyAI, ElevenLabs, Cartesia, Natural Language Processing, Conversation Design, Outbound Calling, Predictive Dialers, Python, TypeScript, Node.js, Distributed Systems, Low-latency Systems, Real-time Streaming, WebSockets, Twilio, Telnyx, Voice Orchestration, Prompt Engineering, GPT-4o, Claude, A/B Testing, Conversion Optimization

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