Jobs in the United States

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Added just now
Automation Engineer
Corning
Hemlock, MI
Corning’s solar wafer facility in Hemlock, Michigan is seeking an Automation Engineer III to join our team. In this role you will support the day-to-day manufacturing operations by…
Added just now
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Senior Software Engineer, Data Platform
Commure
Mountain View, CA · Los Angeles, CA · New York City, NY · San Francisco, CA
- $180,000 to $230,000 USD / year
We're hiring a Senior Software Engineer to own Commure's data warehouse platform end-to-end. You'll design, build, and operate every layer of the stack:
Added 4 mins ago
Manager, Technical Recruiting
Ripple
San Francisco, CA
…strategies to attract hard-to-find technical talent, including software engineers, blockchain and protocol engineers, security, SRE/infrastructure, data, and engineering leadership. You…
Added 4 mins ago
Rotational Engineer
Toshiba
West Allis, WI
At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a…
Added 4 mins ago
Quality Engineer II (QE II)
TriMed Inc
Valencia, CA
The Quality Engineer II (QE II) plays a critical role in ensuring the quality, safety, and regulatory compliance of medical devices throughout the product lifecycle. This position leads…
Added 5 mins ago
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Startup Automation Engineer
Bechtel
Reston, VA
- $84,600 to $122,400 USD / year
In this role, you will provide automation support to project teams, including setup, training, application use, software quality assurance, reporting, database administration, and close-out…
Added 5 mins ago
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Technical Lead Manager
Homebound
Remote, United States
- $150,000 to $200,000 USD / year
- Partner with product and design to translate messy, real-world processes into clean, reliable software and to make tradeoffs that balance speed and quality.
Added 6 mins ago
CADD Technician III
HNTB Corporation
Kansas City, MO
Assists the engineer in outlining objectives, requirements and design approaches.
Added 6 mins ago
Construction Rep III
HNTB Corporation
Madison, WI
…and criteria to perform assignments and assist the Resident Engineer in partnership with the project team. This position maintains project data, including drawings and specifications,…
Added 6 mins ago
Field Engineer II
HNTB Corporation
Madison, WI
Consults with Resident Engineer on work progress and construction problems, proactively recommends solutions, assists in the resolution of issues, and acts as a liaison with the engineer of…
Added 6 mins ago
Construction Rep I
HNTB Corporation
Madison, WI
…and criteria to perform assignments and assist the Resident Engineer in partnership with the project team. This position maintains project data, including drawings and specifications,…
Added 6 mins ago
Construction Rep II
HNTB Corporation
Madison, WI
…and criteria to perform assignments and assist the Resident Engineer in partnership with the project team. This position maintains project data, including drawings and specifications,…
Added 6 mins ago
Field Engineer I
HNTB Corporation
Madison, WI
…specifications, and other contract documents. Coordinates and schedules quality controls…
Added 7 mins ago
Senior Mobile Software Engineer
VOLO Health
Jupiter, FL
We are looking for a Senior Mobile Software Engineer to build a cutting-edge health diagnostics platform and a mobile application and implement and maintain mission critical cloud-based…
Added 8 mins ago
Data Engineer
Derex Technologies Inc
St. Louis, MO
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest…
Added 8 mins ago
Associate HMI Design Engineer
Alpharetta, GA
As an Associate HMI Design Engineer, you will be responsible for designing, developing, modifying, and implementing software programming for generator control switchgear human-machine…
Added 8 mins ago
Senior Autonomy Validation Engineer
Green Valley, AZ
The Senior Automation Validation Engineer position develops, tests, and troubleshoots autonomy software systems used for autonomous machines. This generally includes onboard system…
Added 8 mins ago
Supplier Quality Engineer
FOLLETT PRODUCTS LLC
Easton, PA
Follett currently has an opportunity for a Supplier Quality Engineer to join our team!
Added 8 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
Added 8 mins ago
Data Center Logistics Associate - Weekend 1st Shift
GXO Logistics
Omaha, NE
Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
Added 8 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
Added 8 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
Added 9 mins ago
Project Engineer
Manpower Engineering
Bonham, TX
Our client is seeking a Project Engineer to join their team. As a Project Engineer, you will help ensure engineering documentation is accurate, complete, and delivered on time for assigned…
Added 9 mins ago
Project Engineer - Electrical Contracting
AlphaX
Southfield, MI
Want a clear path from Project Engineer to Project Manager? A well-established commercial electrical contractor in the Detroit metro area is adding a detail-oriented Project Engineer to…
Added 9 mins ago
Electrical Project Engineer - Commercial Construction
AlphaX
Troy, MI
…greater Detroit metro area is hiring an Electrical Project Engineer to support commercial projects through technical documentation, procurement, scheduling, and field coordination. You will…

Harper

AI Engineer - Voice

San Francisco, CA, United States

Apply on app.dover.com About employer

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Job details

Work location: Must be based in San Francisco and work in-office (relocation assistance provided)
Experience: 5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Posting language: English

Original job description

The Mission We're building an AI-powered insurance brokerage transforming the $900B commercial insurance market. Voice is our primary growth lever - the majority of insurance transactions happen over phone calls. We need an exceptional Head of Voice AI to architect voice systems that will power thousands of conversations daily across growth, sales, operations, and customer service. You'll use low-code platforms like VAPI or Retell for quick prototyping and rapid deployment of production voice agents, then progressively build custom infrastructure using LiveKit and Pipecat as we scale. Your systems will handle everything from cold outreach and lead qualification to complex multi-turn underwriting conversations and 24/7 customer support. We're committed to "Staying REAL" with our AI systems - building agents that are Reliable, Experience-focused, Accurate, and have Low latency. You'll work directly with the CEO and CTO with a bias toward action. We live by core principles: "There is no try, there is just do," "Actions lead to information, always default to action," and "Strong opinions lead to information." Outcomes You'll Drive Voice Infrastructure & Scale

Deploy production voice agents within weeks using VAPI or Retell for quick prototyping and immediate business impact
Transition to custom voice infrastructure with LiveKit and Pipecat as volume scales
Achieve sub-700ms latency across the entire voice pipeline while maintaining conversation quality
Scale to 10,000+ concurrent calls with appropriate architecture evolution and optimization
Integrate telephony at scale with Twilio, Telnyx, and enterprise SIP infrastructure

Growth & Sales Automation

Build outbound prospecting agents that identify qualified leads, overcome objections, and book appointments
Create lead nurturing systems with personalized follow-ups that move prospects through the sales funnel
Implement predictive dialing and call pacing algorithms for maximum efficiency
Design qualification workflows that gather key information and route to appropriate human agents

Operations & Underwriting Support

Develop form-filling agents handling 20-30 minute insurance application conversations
Build underwriter follow-up systems that collect additional risk information through natural, multi-turn dialogue
Create document collection workflows guiding customers through providing licenses, photos, and business documentation
Implement intelligent escalation paths that know when to loop in human underwriters

Customer Service Excellence

Design 24/7 policy servicing agents that explain coverage, generate certificates, and process endorsements
Build claims intake systems that empathetically gather first notice of loss (FNOL) information
Create payment processing agents handling failed payments, billing updates, and payment plans
Develop proactive outreach systems for policy renewals, payment reminders, and important updates

Platform Development

Create no-code/low-code tools enabling non-technical teams to create and modify voice workflows
Build conversation analytics tracking quality metrics, completion rates, and customer satisfaction
Develop A/B testing frameworks for voice personas, prompts, and conversation strategies
Implement voice agent templates for common insurance workflows
Create comprehensive monitoring to track latency, accuracy, and conversation outcomes

You're Our Person If

You've built production voice AI systems handling 100K+ minutes per month with real customers
You have hands-on experience with low-code platforms (VAPI, Retell) for rapid prototyping and custom voice infrastructure (LiveKit, Pipecat) for scale
You understand the full voice stack from telephony protocols to WebRTC-based media servers
You've optimized voice pipelines achieving sub-second latency while maintaining quality
You can architect systems that maintain context through 30+ minute conversations
You've built both inbound and outbound calling systems at scale
You have experience with modern STT/TTS providers and know how to optimize them
You ship voice features daily and iterate based on real conversation data
You balance starting with practical solutions while building toward technical excellence
You understand that voice AI is about business impact, not just technical sophistication
You embrace "there is no try, there is just do" as your engineering mantra

Hard Requirements

5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
Production voice AI experience - you've built and deployed systems handling 10K+ minutes/month
Hands-on experience with low-code voice platforms like VAPI or Retell for rapid prototyping
Deep understanding of telephony and media protocols including SIP, RTP, and WebRTC
Experience with voice orchestration frameworks like LiveKit, Pipecat, Daily, or custom-built solutions
Advanced audio processing knowledge - you understand VAD, AEC, noise suppression at a technical level
Proven ability to achieve sub-second latency in production voice systems
Strong proficiency in Python and TypeScript/Node.js specifically for real-time systems
Experience with both inbound and outbound calling at scale (1000+ concurrent calls)
Modern AI provider expertise with OpenAI, Anthropic, Deepgram, ElevenLabs, etc.
Track record of shipping voice products that directly impact business metrics
Strong debugging skills for complex, multi-service voice pipelines
Must be based in San Francisco and work in-office (relocation assistance provided)

Our Voice Tech Stack

Rapid Prototyping & Deployment:

VAPI or Retell for quick prototyping and initial voice agent deployment
Twilio and Telnyx for telephony infrastructure
Deepgram and AssemblyAI for ultra-low latency speech-to-text
ElevenLabs and Cartesia for natural text-to-speech
GPT-4o and Gemini for conversational intelligence

Custom Infrastructure (Scale To):

LiveKit for WebRTC-based real-time media infrastructure
Pipecat for flexible voice pipeline orchestration
Custom orchestration layers for complex conversation management
Redis streams for audio buffering and event processing
PostgreSQL for conversation history and analytics
Temporal.io for durable conversation workflows tools
Logfire for comprehensive observability

What You'll Build in Your First 90 Days

First Month:

Deploy your first outbound calling agent using VAPI or Retell for quick prototyping
Build information collection agents for gathering initial customer data
Implement payment reminder system that handles failed payments and billing updates
Create conversation recording pipeline for quality monitoring and compliance
Set up A/B testing framework for different voice personas and scripts
Establish baseline metrics for conversation success rates

Second Month:

Build comprehensive form-filling agent capable of 20-30 minute insurance applications
Implement underwriter follow-up system collecting additional information through dialogue
Create multi-modal orchestration allowing seamless handoffs between voice, SMS, and email
Develop claims intake agent with empathetic conversation handling
Build certificate generation system accessible 24/7 through voice commands
Begin transition to custom infrastructure for high-volume use cases

Third Month:

Scale outbound infrastructure to handle 1000+ concurrent prospecting calls
Build complete customer service suite covering policy changes, endorsements, and inquiries
Implement intelligent routing system directing calls to specialized agents
Develop predictive models for optimal call timing and conversation success
Create voice agent templates for non-technical team members
Launch production campaigns measuring impact on conversion and satisfaction

Our Voice AI Philosophy

Start Practical, Scale Smart: Begin with low-code platforms for rapid deployment, build custom infrastructure as needed
Voice is the Channel: Recognize that voice is how insurance happens - optimize for natural conversation
Latency is Everything: Sub-700ms response times or we've failed
Revenue Impact First: Every voice interaction should drive conversion, retention, or efficiency
Context Preservation: Maintain full context even across 30+ minute calls
Fail Gracefully: Always have intelligent fallbacks and recovery mechanisms
Data-Driven Iteration: Measure everything, iterate based on real conversations
Ship Daily: Deploy quickly, learn fast, improve continuously
REAL Framework: Every interaction must be Reliable, Experience-focused, Accurate, and Low-latency

Join Us To Transform Insurance This is an early-stage role at a fast-moving startup where you'll define how voice AI transforms insurance. Voice is our biggest point of leverage - you'll directly impact how we scale 10x without proportional headcount increases. You'll start with practical solutions that work today, then build the infrastructure to scale tomorrow. You should have experience building voice AI systems that real customers use at scale - handling thousands of calls per day, maintaining sub-second latency, and gracefully handling all the edge cases that come with production voice systems. We value engineers who ship daily and measure success by business impact, not technical complexity. We require you to be in San Francisco and work from our office 5.5 days per week. We'll cover relocation costs and believe the best teams collaborate intensively in person. Skills Voice AI, LiveKit, Pipecat, VAPI, Retell, WebRTC, Telephony, SIP, RTP, Media Servers, Real-time Audio, Audio Processing, VAD, Echo Cancellation, Speech-to-Text, Text-to-Speech, Deepgram, AssemblyAI, ElevenLabs, Cartesia, Natural Language Processing, Conversation Design, Outbound Calling, Predictive Dialers, Python, TypeScript, Node.js, Distributed Systems, Low-latency Systems, Real-time Streaming, WebSockets, Twilio, Telnyx, Voice Orchestration, Prompt Engineering, GPT-4o, Claude, A/B Testing, Conversion Optimization

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Jobs in the United States